November 2023 by Ari Azizi
Poor service they told I was first person in the queue make me wait 40 minutes I had walk out with out see anyone they was to busy with chatting to each other
November 2023 by F L
Some of the staff are really unhelpful and rude. Another place gone down hill! Been a customer for 25 years!!! Might have to think about changing to another bank!!!
October 2023 by ehshdb
I asked the person at the counter if I can change the date of my appointment and she told me to sit in the lounge until the appointment person comes, I waited for an hour and the appointment person just kept telling me to wait my turn until I asked the woman at the counter again and she told me that they didn't have any appointments and I had to book an entirely new one again. So basically she made me waste an hour of my day for information she could've got in less than a minute. Very poor service I've changed my mind about opening a bank account here and I'll take my business elsewhere.
October 2023 by Ang YanPin
Came down to the branch too many times as they weren?t able to solve my problems on phone and even in branch. So inefficient and just love to deflect responsibility on their end. I urge everyone to go to Financial ombudsman after your ordeal
October 2023 by Ted Culley
Was helped by an employee called Tak. Tak is a credit to HSBC. He was able to professionally resolve every issue I had!
September 2023 by Peter Neydorff
Horrible staff. Very rude to coustmer.They don?t know their job . Can?t give even one star.
July 2023 by Richard Bates
Never a problem. Always good service
June 2023 by David Kim
Absolutely disgusting experience. Sent costumers back and forth, no respect for the customers. Clearly untrained on what they need to do. Never want to go back again. Switching to another bank.
April 2023 by Ukpokolo Frances
Needed to wait a month to get a bank statement. Lots of back and forth with online calls and bank visits.
February 2023 by Ibrahim Toeima
Unexpectedly great and quick service
January 2023 by Lecoste
Great service from helpful staff. Thank you
January 2023 by Marco Salvioni
You can't withdraw from a First Direct account because their machines have not been "upgraded"
January 2023 by Jithin Dominic
Really appreciated highly supportive team in Nottingham special thanks to Irin friendly approach to customers
December 2022 by PRIYANKA ARUN
If I could put zero stars i may go for it. Such an awful experience from the staff there. No respect for the customers. Sending back and forth for several times just to open an account. Felt like slapping on my face. Will never go there. The staff need training how to talk to their customers. Disgusting
December 2022 by ARUN KUMAR KS
Highly disappointed. Such an awful experience. The staffs are not at all helpful. I went there to open a new account but they were literally insulated me there. Now I went there many times. Every time asking for something new. Felt like they don't want me to open an account there. Pathetic.
