October 2023 by Miko Ziemianek
I would give 5 stars but they gave my click and collect order to someone else. Waited half an hour in store for them to find the same pair of shoes but they managed to find one and sort it out, the manager (i think he was a manager) gave me a discount for the trouble so fair play to them for sorting it out ?
August 2023 by Daniel Young
I personally had a great experience the staff where on point and very helpful 5 stars all day long... ??
August 2023 by Stanley Atterbury-Mason
Such a bad JD, I bought something and it took 5 days to get my money back ???
June 2023 by Joyce Hallam
First visit here at this branch not to impressed no staff atmosphere had look round walked out different from other branches
June 2023 by Mr Hak
Not so helpful staff and very unhappy
June 2023 by Mandy Mcculloch
Busy staff looked stressed
June 2023 by Leanne Sully
ALL JD stores have awful customer service, but this one in particular is beyond awful. No manners, rude and unhelpful!!!
March 2023 by kathryn cassidy
Amazing opening spent lots of money but loved it
February 2023 by Sandra Wong
Awful customer service. Lady at the shoe area was fine but guy behind the till on the evening of 11 Feb (seems to be the manager too!) needs a brush up on customer service. Shouting at customers to approach the till like they are deaf or slow is completely unacceptable.
January 2023 by Jonathan Green
Absolutely shocking store,staff are rude and ignorant.
December 2022 by Mark V
First visit was told to order it online, didn't seem too interested she was just people watching. Today we were told that they wouldn't process any returns because they were too busy, and would do it tomorrow... This came from management apparently. Well I don't run a business but I'm pretty certain you'll be as busy tomorrow, with even more returns to process.
December 2022 by Jennifer Aduro
The store was busy, but the customer service was helpful in finding the shoes I wanted within my price range.
August 2022 by Danielle Lancaster
This shop is a must if you have teenager's. Recently I was in hospital so the time had lapsed for me to get a refund on a pair of trainers I bought my son. I purchased them online and had lost the paper which comes with it, that details the order and receipt numbers. The young man who served me was fabulous and went out of his way to assist me as quickly as possible because I still didn't feel well. I expected a credit note but they gave me a full refund. Great service and on trend clothing.
August 2022 by Nasrein Akhtar
Visited the store on Clumber Street today with my daughter to purchase some Vans shoes, she tried the size on display 5.5 & told the shop assistant that she wanted to purchase some, after 20 minutes we was told that was infact the last pair & one shoe was very dusty as it had been on display, I asked for a discount as I know that JD have a policy that if a pair of trainers or shoes are the last pair they have to put them on the reduced rail, the Indian girl manager with the long was approached by the shop assistant & she basically spoke to him in such a degrovitive tone her body language was totally unacceptable and unprofessional She refused to reduce the price. Clearly in breach of shop policy.Furthermore She was stood at the front of the store doing nothing the whole time I was in the store. Not only did JD loose the sale of the shoes I also put back over £300 worth of goods I was going to purchase.After witnessing this I will no longer be shopping at JD stores again.
July 2022 by sarah peek
Terrible service, one worker avoided me twice when he did serve me he was very rude. When I returned to store to buy a pair previously tried on it took over 20 mins to bring out the box. Which is ridiculous
