January 2024 by Lucy Kime
The lady that served me today at the Elemis counter (I didn?t know her name) was so so helpful, and gave me really good tips for my skin which I?ve been struggling with?
January 2024 by Gina Fletcher
Went in for lap top yesterday sales girl was helpful went to technical support to have laptop set up I forgot to take password for email and the man got shirty with me, But went back in today and service was alot better from start to finish so thank you for your help would've been five stars if not for that one member of staff.
January 2024 by Samantha Husbands
I received an Apple Watch for Christmas as a gift. My husband had no idea that the straps come in different sizes So of course, l've Opened the product to only find out the strap is too small for my wrist so on the 2nd January I returned back into store to exchange. The strap only to be told. I couldn't do this as it is now open. So I explained yes, I opened it because I wanted to wear it not expecting the strap to be too small so now I am stuck with a watch with a strap which is too small and all they told me to do was to go to TK Maxx and buy a new strap so not happy with the outcome i phoned there customer service which advise me to take everything back into store with my receipt my watch and strap and they would gladly exchange it so on the 3rd of January. This is what I did only to be told yet again there is nothing they can do because I have opened it, So again, I explained that I had to open it, or I would never find out that the strap was too small for my Wrist and yet again to be told,, they only accept unopened items So I explained thatcustomer service told me to bring it back, but they was having none of it but offered to buy it back off me at 15% less than what my husband paid for it Absolutely shocking service. I have shopped in this store for many years and have always recommended it . I will never step foot in the shop again No wondered your stores are closing down.?
January 2024 by Oliver Freeman
I visited John Lewis over Christmas to purchase a MacBook Pro after a disappointing experience at the Apple Store in Meadowhall, where they just weren't interested in serving me.Upon entering John Lewis and going to the area I needed to be in (the Apple stand), I was immediately asked if I needed anything. Upon mentioning what I wanted to purchase, I was immediately served by a lovely member of staff, who was very helpful.Far better than the poor experience I received at the Apple Store in Meadowhall - and the device was cheaper, with a longer warranty!
December 2023 by Paola M
I have been there today asking about a refund for a fulton umbrella I bought at the end of September. It is advertised ad anti-wind umbrella and using it with a bit of wind once, it got broken already. We are talking about £35 of umbrella. It is the rolex of John lewis umbrella and it is not worth it. Anyway I lost the receipt and I provide the john lewis advisors with card number which we used to pay this number, day and exact time asking if they could find it in the system (I work in retail and I know this can be done in certain circumstances). So, they did check and said they could not find it, they found a £30 gift card that apparently I bought, but I never did. Never bought a John Lewis gift card so I have no idea what they checked. If you buy an expensive item and it breaks even after one day, with no receipt you lose your money. Such a bad company customer service. I won't buy from it anymoreReply: I have been there and show them the bank statement which said I paid £35 at John lewis and they could not help at all!
December 2023 by Kay Foster
Terrible service from one of the staff on Monday AM on the section where the Quality Streets help yourself are. She was rude, unhelpful, and made the experience of getting specific chocolates for my grandson at Christmas, an unpleasant one. Bit of a shame really.
December 2023 by a Pea
Just love John Lewis, visiting a store always feels like going home. Staff are so friendly and helpful. Really hope the Nottingham Branch stays open, so sad some of the others have had to shut.
December 2023 by Jendeukie is the revolution
The overall service is really nice. I was looking for some perfume gift sets that I could get for my boyfriend. The staff there (I think her name's Chelsy?) helped me a lot. Cuz I'm not really that familiar with perfumes and stuff like tones and notes, she helped me picked a really nice Hermes gift set. And my boyfriend love it. ?
December 2023 by Harriet Graham
John Lewis Nottingham lived up to their name of fantastic customer service this evening. I went into store tonight to return a number of large online parcels and shareen and Harriet were there to my rescue, helping me carry everything after meeting me struggling in the carpark, they went out of their way to help me, such personable ladies and Freya was so helpful on the till also.
November 2023 by Linda Oldham
Went to Nottingham branch,long wait,toast was ordered with drinks and cake, the toast was brought to us while still waiting for drinks at payment till I had paid.the girl that was doing drinks was very rude. Will not be returning and will not recommend
October 2023 by G H
I enjoy John Lewis for its great quality products and friendly, helpful service. The gentlemen who assisted me and my partner in choosing a bed mattress and frame was very friendly and informative. However, when trying to buy pillows, duvet and sheets, it was difficult to find staff. This wasn't by staff?s lack of trying, it was just very thin on the ground. As a side, the restaurant was poor. While staff were very friendly and items were nice, the state of the place was terrible. We had to clear our own tables to enjoy a drink, and this wasn?t the first time. Ignoring this, the department store service was good, but could be improved with adequate staff levels.
October 2023 by Sarah (Cthult)
My Grandad got a little confused and wound up at John Lewis, a place he used to frequent around a decade ago, and he had a great time, finding some candy and a scrabble set. I can only assume he had a lot of fun there!To add, I am buying a laptop for my studies from them and customer service was very helpful. There is some issue buying online when stock is limited if that stock is only present at another store, however I can add that it is lots of fun going for a walk through all the floors at Nottingham!
October 2023 by Pina Reale
I went to J L Monday morning to return an item, I have never in my life received such appalling service! The assistant that was meant to be helping me was constantly rolling her eyes and tutting! Really could not believe what was happening. I would have preferred to write an email to the manager, but unfortunately I have not been able to find an email address. Minus stars from me but that option was not there. Very disappointed I have been a loyal customer for 50 years, I will be shopping elsewhere in the future.
October 2023 by Carole Nicholson
4 of us went for coffee this morning 11.15am , to the John Lewis restaurant in Victoria centre Nottingham? couldn?t believe the wait for 4 cups of coffee totally unacceptable yes there was quite a queue the man and woman behind the counter making coffee were so slow in fact any slower they?d have ground to a halt ?. At the end of all that my flat white was barely warm . Please don?t respond by telling me I should have taken it back & complained because no way was I going to wait for another .Further training on the coffee machine + speed of service wouldn?t go amiss .
October 2023 by Chris Dee
I was in John Lewis yesterday, decided to have breakfast in their restaurant. It was 10.45am and they were still serving. The experience was pretty disappointing. They had run out of some items on their set breakfast menu. Did not have change at the till, the cashier did mention this to her supervisor who was disinterested. The table we sat at was not clean. There were plenty of staff, they are just not focused on serving the customer! Breakfast was average quality.
