August 2018 by clair crofts
Went there a couple of months ago. Thought things might have changed but absolutely disgusting. Stood at front counter for 5 minutes waiting to be served. Not once acknowledged by any staff member in the back. One male staff member with head piece on was stood drinking a drink who saw me but did not acknowledge me then proceeded towards the tills, I thought great gonna be served. Yeah right, again no acknowledgement, went to the drinks section filled his cup up and walked off. Female cooking again no acknowledgement. Absolutely disgusting customer service, well actually there was none. I walked out with my daughter purchasing no food at all. There were two other people who walked in, waited a few seconds, when I got in my car they also left the restaurant empty handed. Would not have minded if it was busy but there were two cars only in drive through and two people in restaurant so please don't use the excuse you were busy. absolutely appalled!! Chips looked like burnt and stale in the part where they rest honestly. Fast food no food and horrible staff with no manners and definately no experience of how to make a customer feel welcome!!
August 2018 by Tony Bramley
Service too slow ended up going through drive through as it was a quicker way to get served then I sat inside and queue had not hardly gone down only 1 person on counter need more staff on need the efficiency of McDonald's
August 2018 by Jacob Andrew
slowest "FAST" food in the world. I could have hand reared a chicken, grown the wheat for the flour and painstakingly tried and tested ingredients. Until I discovered the "famous herbs and spices" in the time it took for the woman to begrudgingly take my order. Never mind waiting on the Neanderthals in the kitchen to be done talking in grunts to each other and cook the damn food. Also the state of the staffs clothing was abysmal, I don't expect a bow tie but at least tuck your shirt in you filthy animals. In all 5 star review if this is either some carefully planned social experiment or a zoo. 1 star for a fast food establishment.
August 2018 by Adam Pepper
Absolutely awful. Waited at the drive through speaker for 5 minutes, figured it wasn't working so drove to the payment window, no one there either. The 2 cars in front of me took around 5 minutes to get served. When I finally made it to the window the server put his headset on, told me to wait and started talking to another car at the speaker. I gave up and drove off. Then I thought I'd go in and talk to someone, there was a round 15-20 people queuing and no sign of any staff at all. I gave up again.
Better off at McDonald's, at least they have staff who know a bit about customer service.
July 2018 by Craig
Worst KFC Iâ??ve ever visited. Greeted with an angry face, a nod of the head and a grunt. Order took forever (restaurant was empty). Each meal had approximate 10 chips. When I asked for more the lady (who was also very rude with an angry, I hate my life, expression) said, â??no we are not allowed and the kids meals are worse!â?? All the tables were dirty even though it was empty. The staff also made the customers after us wait to order until previous orders were completed (I assume to help their speed KPI figures?). Avoid, avoid, avoid! Bins also overflowing!
