November 2023 by Donna Empson
Excellent service at Basford. Called in with a flat and they replaced 3 tyres. So helpful and friendly, kept me informed all the time. Really quick service, even having to go to another branch to get the tyres! Can?t recommend them enough, excellent, thank you ?
November 2023 by Bhupinder Harris
Fantastic service! Great team, quick turnaround, always helpful! Thanks so much to the team for another repair!
October 2023 by Gary Reed
What a great help, brilliant customer care, I'll definitely be going back nothing seemed to be to much trouble for them,absolutely brilliant
September 2023 by Ania Atkinson
Wonderful service. The staff here are a marvel! Arrived a few minutes to closing time with a flat tyre and was seen promptly - tyre changed in minutes. Staff were friendly, professional, and kind. Thank you so much Jordan and team for saving me in an emergency.
September 2023 by Mark Pastuszka
While initially happy with the speed and service received for a puncture repair at the last minute the day before I was due to drive to Scotland, within a few days it was clear the repair wasn't working and the tyre was still going down. After taking it to a branch in Scotland, I was told the repair had been done sloppily, it was missing the plug section of the repair and in any event the tyre was actually unrepairable. Fortunately the other branch had a tyre in stock so I wasn't left stranded miles from home and with a ruined holiday.As a result, I cannot recommend New Basford.
September 2023 by Laydee Taboo (Taboolicious)
Came in today.. car had 2 back punctures and 2 front worn.. they ordered tyres and got them fitted same day.. top place .. great customer service.. and Jordan wasn?t bad on the eye either ?
September 2023 by Bradley McNamara
Took my car in with a broken and they turned it around super fast. Fella in charge was a top bloke. Excellent, great team.
September 2023 by Molly Caba
Had my tyres checked and changed - super lovely and informative staff and very quick service. Thanks so much!
September 2023 by Alan Dodson
I rang up on the off chance that my motobility car could be looked at as there was a 3inch split on the offside drivers tyre. We are very busy, but if you would like to sit and wait we will fit you in. The staff were brilliant, my car was fitted with a new tyre and I was in and out in less than an hour. Fantastic service and well done, thank you very much.
September 2023 by Jane Williamson
I popped in on the off chance they could help. Staff were amazing. There was a queue and they estimated an hours wait but were able to start a bit sooner.
August 2023 by john launders
Very pleased with the Happy Technician, sorted out my Velar puncture within 30 minutes, he couldn?t have been more polite
August 2023 by elaine macpherson
Within 2 mins of driving away it was clear to me that the problem I had had not been resolved even though my car had been with the mechanics for 7 hours and I was charged £400.
August 2023 by Chanel Jade Robinson
Update 1 year later:I went to Kwik Fit on Nottingham Road as Alex had changed my tyres a year ago and I was happy with the service. Alex assisted again by identifying the problem with my tyre and replacing it quickly. I was happy with the price and quality. Thanks again.First review:Rang Kwik Fit as two of my tyres needed replacing due to damage. I do not know much about cars, but Alex assisted me with choosing a premium tyre replacement at a reasonable price. He was able to fit me in within a few hours and completed the work efficiently.Alex was very approachable, knowledgeable and friendly. 10/10 for customer service. Cannot complain and would recommend. Thank you Alex =)
August 2023 by Jane Renton
As a Motability service provider Kwik Fit are bound to prioritise bookings for vulnerable customers. The person in charge today told me that he would not be fitting a tyre to my daughter?s vehicle, despite a booking made yesterday by a colleague of his from Derby. Despite the booking he said was in my slot at 1pm never arriving he refused to repair my daughter?s car and was rude and emotional when I insisted. Shocking service.
June 2023 by Emma Brackett
Went with a slow puncture. Was told it was on the edge and unfixable. Only tyre they could quote was a michlen at £180. Go round the corner to basford auto care. They take the tyre off and show me the puncture in the middle of the tyre.Kwik fit didn't even bother to take the tyre off before lying.
