August 2022 by Charlotte Wood
Lovely experience! Change of name sorted within 5 mins! (Unlike Barclays up the road, which isn?t sorted)Lovely staff so friendly so kind! A more superior bank for customer service than others!!
June 2022 by Andy Redfern
Really need to have it open on Saturday when not working. Why not you just do 2 half days in the week so you can open on Saturday. Ta
January 2022 by Mark ?Merlin? Hammond
I ordered a food Delivery throughJust eat for £30 the food never got Delivered But they STOLE £30 out of my account for the FOOD that never CAME.. Just Eat refused to cough back up my £30 ... Liasing betweenJust eat who don't answer phonesEmail only. NatWest who don't answer calls Niether but push you towardsLive chat which also takes hours toGet anywhere .. Alternative I got in my vehicles and drove to my W. Bridgeford Branch and after a 50 minutes wait Got the £30 Back into my account ...That's why my branch of NatWestIs Tops for me , & yes they are worthyOf great Feedback results ....100% W. Bridgeford NatWest Tops Nice one? ?????
November 2021 by F_2019
Always liked this branch and have preferred using this branch over others. Personalised service every time especially from Darren Frost.
October 2021 by Eva Lee
Thoroughly impressed with the service of this branch, friendly and knowledgeable. Received some fantastic advice and support for buying a property, highly recommend if you're a first time buyer seeking advice.
July 2021 by Donovan Donovan
Will do anything to avoid helping you in the bank. They tell you to "go on line " for almost everything you need. total useless service
July 2021 by Kevin Reed
Excellent service, very helpful and unstanding especially in these difficult times.
September 2019 by Sky Safai
Hi! How other companies know about my account? NatWest is actually selling your account details to others which is sham for NatWest making this kind fraud. I paid may bill over the phone and I said ( I donâ??t have enough money in my account) and the guy said I can see your account and told me the exactly money I have In my account. Iâ??m leaving NatWest for this kind fraud.
April 2019 by rhys Huby
Terrible couldernt help me as they where do to close when they still had half hour left waste of time
August 2018 by Richard Smith
Fantastic staff, canâ??t do enough to help
June 2018 by Stephen Hale
System is not user friendly. Staff do there best but public have to put up with a system we do not like.
December 2017 by Jane Winters
Friendly staff. Nearly always a big queue for the podium tills. The cash counting machine is often full and out of order when I've been. Was asked twice for id when asking for ministatement. Had just paid cash and cheques into my account. Had paid a bill also. I enquired once about ID required for sorting my mum's standing order. Hadn't got a passport at that moment in time or a photo driving licence. A benefits letter or a bus pass were suggested. I must have looked old and unemployed. Can't say I enjoy my visits.
October 2017 by Andrew Wilkie
Not directed at staff at West Bridgford who are superb but their whole system. Bob Cratchett sitting on his high stool with a candle for illumination could clear cheques more quickly than Natwest and their high speed computerised system. A system that can incidentally arrest money from my account in seconds in the event of an unauthorised overdraft for a nano second but ALWAYS takes at least seven days (or nine if a weekend is involved) to clear a cheque. A bloody disgrace.
September 2017 by M Francky
Not inpressed with 'customer' service call centre. Was left stranded abroad without money and card cancelled because they decided I failed their security checks. Not happy at all.
July 2017 by P Labinski
I have been with this branch for 9yrs now and they had been always very helpful, very competent and polite.
