September 2023 by poppy
fab service from Ellie, came in needing advice about bracelet sizing for a gift and she went above and beyond trying to find the perfect bracelet :) really friendly, makes such a difference to have someone genuinely care! thank you will defo be back again
August 2023 by Kelsey Adams
Visited Nottingham just over a week ago now (Saturday 5th August) and the service I got was amazing. Had two lovely people help us out with what to go for (didn't catch the name of them sadly), as we came back for more, and had a great chat with one of them about our hobbies being the gym/bodybuilding, the compliments really did make my day and it really goes a long way with being about to have that friendly vibe with the staff.
August 2023 by Susan Palmer
I went with my granddaughter to the store today. We were served by a lady called Lavida. This assistant was so helpful and polite to us. Helping us choose birthday presents. Well done Lavida. Thankyou for you help. A lovely lady .
August 2023 by Gail Stancliffe
Dreadful customer service. Scruffy shop with ring sample sizes broken or missing. I was told to get in a queue to try a ring as a result and two women were served first. When I pointed this out the girl wandering round the shop said ?I told you to queue over there? and walked off. Hopefully she will learn manners when she ends up having to work in McDonalds when the shop shuts
July 2023 by Alan Holliss
Fantastic service from Ela yesterday. Very polite, helpful and friendly when buying infinity set. I would definitely return and she is a credit to Pandora and the Nottingham store.
July 2023 by Holly Townsend
PHILLIPA!!!! She gave me and my other half the most lovely experience. We didn?t feel rushed in or rushed out. We were engraving a charm and she gave us all the time in the world whilst talking to us about her and our interests. (If you read this phillipa, thank you so much! you made us smile!)
June 2023 by Michelle Edwards (Lelou)
The WORST example of customer service I think I have ever received! I am hoping I caught this shop on a a bad day as?.The manager that chose to rearrange jewellery instead of addressing the ever growing line of people wanting to buy or enquire. The 3 women serving at no point acknowledged the people waiting and stood idly by talking to customers that were browsing! I cannot remember the last time I received such poor service. When this was mentioned to the manager, her nonchalant response of ?taking this up with staff? when she was part of the problem was patronising at best. Regional manager should consider additional training in basic customer care!
April 2023 by Mike Fisher
Been shopping there for my granddaughter who has just become a teenager. Very friendly and helpful staff.
April 2023 by Daniel Clayton
Very helpful staff that listen to what you want and bring out a great selection to look over
March 2023 by Emma _ Needham20
Went in today found the customer service fab from all staff especially Neuza, she approached me with a smile and asked straight away if I needed help, I got the the jewellery I wanted and I would defo go again.
March 2023 by Miss Smith2018
Located within Victoria shopping center, good customer service, friendly staff that went out of their way to try to resolve an issue I had, I was happy that they tried, nice positive approach.
February 2023 by ROBERT BODEN
Terrible service from one member of staff, too busy looking in a mirror in the virtually empty shop to get us a price on an item, then proceeded to talk to us in a condescending manner.When we produced Pandora jewellery I had purchased from this very store previously, she questioned whether it was genuine!I've spent hundreds of pounds in Nottingham pandora, but I won't be spending any more.She needs training on how to deal with customers who are there to spend money.
January 2023 by Hannah Hughes
Lovely experience exchanging a gift for a differnt size. Tracey went above and beyond making sure I was set and happy with my bracelet. So helpful and welcoming.
December 2022 by wayne 1
Nice place for gifts, staff always friendly and willing to help, only downside is the wait in the queue over xmas period , store needs more staff, as this is quite annoying when u have limited time and prefer to view your items than buy them online etc,
December 2022 by georgeta neagoe
today I had a very bad experience with Pandora .. after only 3 days my bracelet changed color .. I went to the store in Nottingham and told them the problem .. the manager came and said that he could not change my bracelet because it has no damage, even though I had on the receipt that I could change the product in 14 days.. they didn't want to, and they told I'm sorry I bought from Pandora ..I will never buy again me to call the security to take me out of the store because there were many customers in the store and they couldn't see it.. the guard came .. I told them to call the police .. the guard came, the police also came and they still didn't want to change my bracelet .. so I'm going to throw it away .. I'm sorry I bought from Pandora ..I will never buy againy
