February 2024 by daniel gigliotti
The worst service I have ever received, when I arrived at the till to pay the till operator was on his mobile phone he didn't answer the greetings I gave him the only thing he said was the total amount I would have to pay, I said goodbye before leaving and I thanked him and he didn't even bother to answer, I don't know how you pay such people
February 2024 by Jason Ross
Don't bother going here for an ID check, they will fob you off to book in after you have waited in a queue for longer than it will take. Take your custom somewhere else, if I could give 0 stars I would.
February 2024 by nagy Dorka
Not enough people working here, massive lines.
December 2023 by Fatima Amara
The worst post office ever, I feel people they just dont want to help and work. Missy, not organized and so disappointing
November 2023 by Raigho Husky
Extremely busy and slow no matter what time of day you go. Location is terrible, in a shopping centre at the back of a WHSmith on the 1st floor so takes a fair bit of time and walking to reach it. Was spoken to rather rudely and despite being polite and friendly. All I was doing was following the instructions given on the Royal Mail delivery card, I was told I was wrong?
October 2023 by Nathan Truesdale
The staff do their very best. Usually only two visible, one behind the counter dealing with a queue of 20+ people, the other trying to do all the other tasks like sorting deliveries and helping people at the self-service kiosks. The staff tell me "it's always like this".So tremendously well done to a team that offer the best service they possibly can, and do this with a smile. Thanks guys.
October 2023 by Frazer Barnes
Dreadful customer service, 5 tills and one working staff member. I queued for 25 minutes to be told that they couldn't renew my photo licence as 'too busy'. Agent said I needed to make an appointment. There's no indication of this process on PO website and no contact details. So essentially I'd have to queue for half an hour to make an appointment in order to come back another day and spend another half an hour queuing to attend it. I'm not sure why I expected better from an organisation which imprisoned a significant proportion of its own staff rather than admit its own failings....
October 2023 by Howard Ino
Wish I'd read the reviews, very poor "couldn't care less" levels of attitude, not helpful, they really couldn't give a biscuit. I ran to make it in time was 2mins late, just need to post a letter and needed certificate of posting, point blank refused, wasn't a big ask. I was late due to solicitors. Was utterly disgusted by the levels of contempt they had. This is supposed to Nottingham's main post office. Is this the ugly face of privatisation.
October 2023 by Han-Ting Wang
Very rude staff, despite being five minutes away from closing, she refuse to let me collect parcel. Worst service I ever had in Nottingham
August 2023 by Ed E
Did the job, but understaffed and really really really slow and hot and inconveniently placed as it's in the middle of a shopping centre, which makes removing and dropping packages off a giant pain.
July 2023 by Shianne
Staff member at the till was rude to me. What a horrible man
May 2023 by marnie botros
Although the service people are generally nice, it?s always understaffed and doesn?t make use of all of its tills when it?s the main post office for the city, so obviously gets extremely busy. Witnessed a female member of staff who was hurrying everyone within the last 15 minutes of the store opening, she was quite rude and brash to a young lady who was clearly stressed out, definitely not the behaviour and attitude i?d expect of someone who?s job is to help and serve customers.
April 2023 by riley oneup
An extremely bad experience. Sent an item worth £1300 here which turned out to be lost. I could not track the parcel because of the lost receipt and when I returned to the post office again the staff refused to help with a copy of the receipt or a tracking number. Three months have passed with no progress and no way to claim.
April 2023 by David Groves
Always impressed by this post office and a pleasure to deal with compared to my local one. Fast, efficient and staff that actually want customers through the door !.
February 2023 by Adam Green
Bit busy, but the young lad on the counter was friendly and helpful.
