January 2024 by Lucky Edah
I recently purchased some items online and choose the option of delivery to a store near me for pick up. On getting home and trying the items on, I realised the black jumper was overtly bigger than what a medium size should be and decided to return the item.Day 1. On getting to the store on a Saturday around 5.58pm the store was about to shut down with customers inside still been attended to, but I was stopped by one of the lady staff, I told her that I was already in the store and by retail laws I should be served but insisted she wont allow me to go and join the queue of customers been served and she needs to call her manager. I agreed as I presume the manager should be in a better position to educate her but when she came, I received the worse customer services of my entire life, she was rude, unprofessional with no customer services courtesy or knowhow, she was more concern about going home on time even though their opening and closing information on Google says the close by 7pm. I tried to explain the situation that I would have been served by the time they decided to delay me there but both of them will not see any reason . I decided to leave as not to allow her unprofessional attitude ruin my day, while I was leaving there were still customers at the till been attended to.Day 2 : Sunday, I got there around 3.30pm, I came back again to drop off the returns and have my refunds processed, another series of excuses that I tried the Jumper on and in the process, I untied the price tag label which I also included in the return, this time it was another problem for the sales rep I believe to be from Asian background and she had to call her "same" manager from the previous day and she was on about why I untie the price tag label, which I did to make sure there was not excuse of not been able to fit the top properly. While she was tying back the price tag label to the jumper size holder, I reminded her that I do not understand how they go about their customer service in the store, siting my experience of the previous day and all of a sudden she the store manager said she wont be accepting the returns anymore that I should go process the returns somewhere else and they left me by the side of the till and went to a different till to attend to other customers, at what time I went online and called customer service to report such unprofessional and rude attitude toward customer. The customer services online processed my returns and sent a QR Code my email that I will use to send the item away.I am not sure if this is the same type of attitude and customer services been displayed at this branch but I have been a long term customer of River Island both in store and online in big Cities like London and Manchester and never for once have I been treated with such rudeness coming from people who are supposed to be managing a store outlet of River Island. Again if this particular Store Manager feels are prejudice, stereotype and discriminative intentions prompts her to be rude to people of certain race and background, maybe she needs to find a different job. I am not only appalled, I am also shocked and disappointed that somebody prone to displaying such unprofessional attitude and temperament got a position to manage a store branch as a manager but lacks basic customer services skills and basic knowledge in the retail industry, My rating for this business based on my experience with the staff managing it, is Zero!
June 2023 by Zizi Iqbal
I don?t really think this page deserves even 1 star.. I bought a river island bag and for days I didn?t realize the tag was on all this time. Once I saw the tag I took the bag back into store and told them to remove the tag. I lost my receipt and I was panicking a lot as every shop I go into it beeps which is very embarrassing as the team didn?t even do a good job when I purchased the item it is their job to take the tags off. It?s common sense. After that the blonde lady at reception kindly said let me ask my manager and manager then came and said to me we ?we won?t remove it until we see a receipt ? , I then said that I have a confirmation email and it literally says river island on the bag, as I?m not asking a lot. Just literally want them to take off the tag !! They didn?t listen and I then said to them, ?so you won?t help me?? She said ?no? in such a rude attitude which made me feel very upset me leaving the store. Absolutely awful customer service they need to learn some respect especially the manager smhh
June 2023 by Scott Brown
Really helpful & friendly staff, great selection of clothes. Always shopped here, smart but hip and a great fit.
April 2023 by Andrew McPhilbin
Kids section really poor
April 2023 by Alan Birks
Great choice, reasonably priced
March 2023 by Julie Smith
I came in looking for a jacket a friend had asked me to buy for her .. I received excellent customer service from Joyti who went above and beyond even checking the stockroom for me..Joyti was really friendly and engaging and made the experience so easy.
February 2023 by Dom Bridge
Over priced ......cheap fabrics used ......means massive profits for them &Clothes that look knackered after a few wears for you
February 2023 by Domino
Over priced ......cheap fabrics used ......means massive profits for them &Clothes that look knackered after a few wears for you
January 2023 by Jessica Hedley
Love shopping here tidy shop, friendly staff. Very helpful only downfall is the ques
December 2022 by Peter Oxby
The staff are so friendly and helpful
December 2022 by Mel Smith
Always seems to have some promotion on. Currently up to 40% off selected items. Fashionable to look at but quality doesnt appear to be that great on some items.
November 2022 by Gytis Zubrickas
Didn't have item in stock so they offered home delivery, but entered my address incorrectly, so I haven't received an item. Will recommend everyone to check their addresses before submitting order in store, because girls who work there clearly don't care.
October 2022 by CJW
I was surprised at the quality of the product, my teenage son loves the designs so win win
June 2022 by Jane A
Very bad customer service!, rude workers. Had 5 to 10 mins to close and all they did was not let me pay for my clothes. I definitely will not be visiting riverisland nottingham or any other any time soon. And the staffs don't even help you out. When you are trying to find something all they say is Sorry I don't know. Sounds lazy
June 2022 by Bankole A
Very bad customer service!, rude workers. Had 5 to 10 mins to close and all they did was not let me pay for my clothes. I definitely will not be visiting riverisland nottingham or any other any time soon. And the staffs don't even help you out. When you are trying to find something all they say is Sorry I don't know. Sounds lazy
