February 2024 by 0792charlie
Disgusting service , counting machines broken and ONE cashier on in a city centre branch on a Monday !
February 2024 by Tesco's Strawberry Flavour Laces
i would rate zero if possible. a different branch told me the exact documentation i needed yet this branch refused to accept it. i have been to santander several times now trying to sort out this issue i don?t have the time to constantly be going in because each time they want something different. this branch in particular didn?t even try to offer an alternative and was extremely condescending.
February 2024 by Nguyet Le
The staff dont try to solve my problem but keep me waiting and have to revisit the branch 3 times, they have attitude as well
October 2023 by Chloe Gillen
awful bank, i?ve had so many problems with them!I have been locked out my account for a year now and can?t contact them as they don?t take phone calls anymore, my card is also not working and i can?t contact them as you have to be logged into your account to be able to contact them
October 2023 by Jack
Absolute joke. Loads of staff useless and dithering about. When asked say they are not able to help and need to wait for a colleague. So what are you here for then? Decoration?Insane opening times. How are you meant to go to THE ONLY BRANCH anywhere nearby if you actually work. I took an afternoon off work to come here, at my own cost. Waited so long that they closed before I could do what I came for, so will have to come again.
October 2023 by Matthew France
Situated on a busy high street. Friendly helpful staff rushed off their feet but doing a great job.
September 2023 by glenford henry
The service is impeccable as always
August 2023 by Susan Bray
Went in yesterday. First asked what I wanted to do so told them and joined a queue which wasn't too long considering they were having tech problemsEveryone I spoke to was very helpful and pleasant
July 2023 by Megan Cowen
Staff attitude is appalling. I didn?t get told everything I needed and the woman said ?I forgot soz? - extremely unprofessional, especially after waiting a long time to be seen. No care for their customers? concerns whatsoever. Rarely do I need to go to a branch in person, but never will I return to this one.
June 2023 by Giannis H.
Tried to open online account. Had to go to the branch 3 times. Staff eager to send you out rather than helping you. Try Beeston branch instead.
June 2023 by Naira R
Don't bother attempting to call them regarding your bank card as they are ignorant and do not answer their phones...
May 2023 by Lucy Walton
Tried to set up an account. Easy? No. The staff made us wait over 90 mins. Member of staff Jill told us she was too busy to help us. Told us they would call back after 2 days. 5 days went by, no call. 5 calls later we call and get through to Jill. She tells us again she?s too busy to help us. Unbelievably poor service.
May 2023 by Andrew Mercer
They always do their Best for me, my only concern is that they are not open when I Need them but the earlier closing times have been arranged by some head office bod who clearly doesn't understand the problems regular people can have.
March 2023 by Cordai Davis
Rude staff from when it closed the other branch on corner .. I've not really gone in ... I went in and KELLY a member of staff was so rude if you want your bank to keep ots customers then the staff need to learn manners 3speciqlly KELLY
February 2023 by George Ofoegbu
Customer service here is very poor. Unfriendly, rude and unproperly trained staff that doesn't listen to customers and it happens all the time.
