October 2023 by Phil Reviewer
Prices seem reasonably competitive. However I walked into the store and looked around for 10mins at the carpets. The place was a ghost town, could not see one single staff member anywhere. How can you ask for help or even buy anything. I walked up to the next place where I got help and got what I needed.
August 2023 by Smriti Chaudhary
Very good customer service and reasonable price. The delivery service is very good and fixed the sofa very quickly.
June 2023 by stuart belshaw
( Living Noah Fabric 3 & 2 Seater )Brought this sofa around four month ago,.two weeks old & the sofa`s began to show dark patches where they had been sat on, the dark patches looked like it had water spillage or some other fluids spilt on it, looked terrible ! .plus it looks like a four year old sofa as its lost its shape already. I contacted the after service help line who stated they would send a trained staff member to come & take photographs and see what my issue was, he left but stated that somone will contact myself when the issue was looked over & they had made a decision. two month later i am still waiting to this day. why, because I'm certain they have no answer other than the fibres change colour with time, yes, two weeks time ?. Not a happy man & truly regret buying these sofa`s
June 2023 by Ali G
GO TO FURNITURE VILLAGE INSTEAD!We ordered a sofa for our new home from the Lady Bay Retail Park store & told Travis that we may not be moving in for a number of months. He told us this was fine & the warehouse will hold the sofa until we're ready for delivery. Apparently, this was untrue as we found out later. I had to keep calling every few weeks to rearrange the delivery date as they only had a calendar for a few weeks in advance, with the latest delivery date, which I always chose.Unfortunately our house sale fell through & when we had the phone call to arrange delivery I told the lady this. She was totally unsympathetic & said that she would email the store for the manager to call me.Actually, trying to speak with the manager, Liam, was an absolute nightmare! He kept asking his staff to call us, which was appalling, totally unprofessional of him. Every time I asked a question, they had to speak with him, so why he didn't just speak to me directly is beyond me!Even when we called or visited the store, he wasn't available as he'd taken annual leave or it was his day off!We ended up having to get a refund, with a loss of 25%, and I never did speak with the manager!I really do urge you not to use this company.If I could give minus stars, I would.Go to Furniture Village & speak with Nick Cameron, who was totally sympathetic to our situation & told us that these things happen & are easily sorted, which they have been. You'll get a totally professional service.
June 2023 by Billy Head
Posting this on behalf of my mum *Upon entering we were given a little time to have a look around and see what we fancy.The gentleman came over when we showed an interest in a new sofa set, he was very helpful answering all my questions and offering additional advice and information for us to make an informed decision!The sofa we ended up choosing was around 5 and a half thousand pounds however I was very Stubborn, like very ...After he went away a few times to crunch some number he came back with a very good offer and a great package deal for the sofa we chose, absolute bargain!We ended up agreeing on a final price, landing under 3000 pounds which was amazing of him!I am exceptionally happy with the service and professionalism that the gentleman showed!I will definitely recommend them to friendsThankyou again scs sofas!
June 2023 by Kevin Brown
Took over 5 weeks for carpet to be delivered. Had to ring countless times as the delay on the carpet meant a delay on other furniture being delivered. When carpet was laid. The door of the bedroom was damaged. These were new doors and not previously damaged until the day the carpet was laid. Now have to spend further money buying a new door and paying for it to be fitted. Would not recommend as customers service was extremely poor.
June 2023 by Anne Dickens
Waiting for sofa, came this morning after a phone call to say they will be an hour. Van came not my sofa onthe van . Wrong name and someones order but not mine. Still waiting for the managerLeon Linsoyd to phone me. No phone call as yet. You have to hang on your phone wastingmore time after waiting this morning for my Sofa. The adverts on the TV are so nice, but getting InTouch is a waste of time..
June 2023 by Bourne23
GO TO FURNITURE VILLAGE INSTEAD!We ordered a sofa for our new home from the Lady Bay Retail Park store & told Travis that we may not be moving in for a number of months. He told us this was fine & the warehouse will hold the sofa until we're ready for delivery. Apparently, this was untrue as we found out later. I had to keep calling every few weeks to rearrange the delivery date as they only had a calendar for a few weeks in advance, with the latest delivery date, which I always chose.Unfortunately our house sale fell through & when we had the phone call to arrange delivery I told the lady this. She was totally unsympathetic & said that she would email the store for the manager to call me.Actually, trying to speak with the manager, Liam, was an absolute nightmare! He kept asking his staff to call us, which was appalling, totally unprofessional of him. Every time I asked a question, they had to speak with him, so why he didn't just speak to me directly is beyond me!Even when we called or visited the store, he wasn't available as he'd taken annual leave or it was his day off!We ended up having to get a refund, with a loss of 25%, and I never did speak with the manager!I really do urge you not to use this company.If I could give minus stars, I would.Go to Furniture Village & speak with Nick Cameron, who was totally sympathetic to our situation & told us that these things happen & are easily sorted, which they have been. You'll get a totally professional service.
May 2023 by Kevin Moore
A good selection of furniture at good prices.Some staff great, some should be got rid of.Plenty of choice available at a variety of qualities and prices.Well worth a visit.
May 2023 by Danyaal Hussain
Amazing customer service and care, Travis is a great worker helped us out alot
January 2023 by Michelle Woodward
Friendly staff, very helpful and not too pushy to buy anything
January 2023 by Mandy Sheppard
Great customer service from Travis he really looked after me .thankyou? just got to wait a little now till my new sofa arrives.
July 2022 by Natalie Hibbett
Not very happy My sofa should have come today but was told it would not fit through a standard doorWay By the delivery driver Now got to pay a further £200 to have somebody to Collect the sofa and dismantle it and get it in the house I'm sure SCS are aware of this when they sell Sofas and should tell their customersThat they don't fitIt through standard doorways So the customer has the right to arrange this Anadvance So they are not paying SCS for the delivery please note I went with the dimensions on your website for the sofa and chair and it should have come in
June 2022 by carlos paine
Ordered I sofa on 1 Jan this year expect delivery was mid April still not arrived evertime we ring up they either put phone down ur pass u on to someone else who thn pass u on down the line want to cancel cannot get anyone to help even the store isn't interested in sought it out
May 2022 by Jennifer Foley
They quote you for a 2 week delivery for the tiniest bit of the most basic grey carpet (2x2m) take your money and without telling you, extend delivery time by over a month. Horrific customer service, and certainly not carpet "specialists"!
