December 2023 by Nouhaila Ouassil
Horrible customer service. All the employees gave me an attitude when asking a simple question and they couldn?t even direct me to the right place. Genuinely feels like they?re only there to gather around.
December 2023 by Dina Ghobrial
If you want to return any order , it is really a disaster. You will pay 5 pounds more to return it and you won't get a refund but you have to buy another order by the amount of returned order.
December 2023 by Joe McLaughlin
Awful, wouldn?t go back. The staff are incredibly rude and unhelpful. They claim to be open until 18.30 but attempt to kick everyone out at 18:00! Sent me on a wild goose chase around the store for certain items, without any support or useful direction.
December 2023 by Kamal Gadalla
I bought a shoe to my son and went to return it 2 days later and surprisingly, they refused to give me the money back and told me that the new policy is not to refund customer but instead give them a gift card or Credit note to spend in the shop. I tried to argue with the staff that no one told me that when I bought the shoe but in van. It was very rude and unacceptable because refund should be guarantee as long as the item is not changed. This will be my last time to visit Sport direct.
December 2023 by Saloni Kamani
An employee named Soham is very kind and knows a lot about sports gear. I?m a regular at this store and I always ask for Soham! Great shoes here!
November 2023 by Shane Gibbins
Friendly service, well stocked and value for money
November 2023 by micky matthews
Brought a ladies parka coat for 55 pound and the zips come off it already only been a week partners only wore it twice went down to see if we could do anything about it and the staff were rude all that i explained that the zip had come off and it is it possible to get an exchange not a refund i had the receipt all that they sead is you can't exchange it or have a refund tried to exsplain again and got told to move away from the till place is a joke and staff are rude not be going there no more
October 2023 by Emma Hopkins
I'd recommend only shopping there if there is literally no other option to get what you need. Shops awful to get around as too much stuff jammed in meaning wheelchairs and pushchairs haven't a chance it feels like a jumble sale. My most recent visit was particularly rubbish, the lift felt like it was about to give up the ghost, one elevators was broken, trying to get assistance almost impossible, shelf price not honoured despite the shoes I needed for my son being sat on that display shelf charged me almost double, card machine on tills playing up causing my debit card to temporarily be blocked, shop assistants that clearly aren't treated well by store owners / management as their attitude is awful no customer service skills what so ever and no pride in their job. One member of staff when I politely asked if we could use the changing room didn't even acknowledge me wanded off got the keys tutted and opened it without even as much as looking at me let alone communicating even my 8 year old commented how rude she was. Honestly it's absolute nightmare, never shopping there again it totally sucks.
October 2023 by Cristina S
This morning, I was there, and I couldn't have been attended by someone more unpleasant. When I was about to pay, they scolded me for picking up an item without a barcode, ripping off all the labels from the product, which I assume would complicate the process if I needed to make any returns or exchanges.
October 2023 by R S
Good variety of products, UNFORTUNATELY - v long wait at tills.One person serving, didn't call for backup until queues were length of one side the store! ?
October 2023 by Marine Chan
The salesman moves slowly and poor quality! All shoes are like different shoe codes! A lot of time to wait for the salesperson to give the correct size! Not a good experience!
October 2023 by Sam M
Staff are unwilling to help, break direct eye contact once it?s made and encouraged me to ?wait by Lonsdale for when the staff come out? for help. No pleases, thank yous or smiles. Miserable and wouldn?t recommend coming
September 2023 by dea m
Unprofessional cashier and somehow rude....they don't refund and they give you a voucher insted (nobody tells you in advance).... changing rooms are not really private and they are loocked untill one of the workers comes and open one for the customer.
August 2023 by Siven George
Very nice store to find variety of sports shoes, office wear shoes, sports accessories and even clothing line for adults and kids.U can even get skates, bicycles, small gym equipments etc.
August 2023 by Jason Warner
Typical sports direct store well laid out and some nice offers in store. There was a small queue of people it was quick to go down. Member of staff was very helpful.
