May 2023 by Sabz Huss
Shockingly disgusting service by the elder man that was working around closing time today.He was extremely rude and had zero customer service skills.He didn?t handle my shoes with care and just boasted that he could makes hundreds of pounds during the time it would take to fix my shoe.Honestly if you value your items please do not go to this store as they will not treat them with care and most likely your item will return damaged.There?s plenty of other places you can get your shoes/bags fixed that actually know how to treat customers and value your service.
May 2023 by lilai ji
Stuff is kind and nicely. But I went on Friday and Saturday for key cutting. Their copy on Friday did not work. I went on Saturday again, their new copy did not work again?. I am so disappointed. I got refund on Sunday. I have been stayed with this shop for 6,7 years. Disappointed
May 2023 by Marjolaine Lebrasseur
I went there for a key cutting. Super fast service all done on the spot at a very reasonable price, and super friendly staff! Overall, a great experience.
April 2023 by Peter White
Went here last Saturday afternoon to get some polish. I knew what I wanted however middle aged male staff member tried to tell me I wanted something different which was completely unsuitable.The staff member was argumentative and bordering on aggressive. I quickly walked off as I couldn't be bothered with him and I heard him slam the polish on the stand.I went to the other Timpsons down from Market Square to get what I needed. After a couple of coats my shoes perfect again.The underskilled staff member here obviously hasn't the first idea what he's talking about and clearly brings his bad moods, poor attitude and chip on his shoulder to work.
March 2023 by Shaneika Clarke Clarke
Google confirm closing time 17.30pm got there at 17.13pm today (3.3.23) to collect my shoes and the very rude unprofessional staff said company only pays me 8hrs. He closed the shutter and walked away. Needless to say, this will be the last time I use this company.
March 2023 by Claire Dittia
Went to get a battery for a specialized watch the staff couldn't have done more fantastic service
January 2023 by Rich Lovewell
Key cut and a friendly conversation. Quickest key cut ever. Transaction too longer. Knowledgeable friendly staff.
January 2023 by Richard Lovewell
Key cut and a friendly conversation. Quickest key cut ever. Transaction too longer. Knowledgeable friendly staff.
December 2022 by TeResa Lui
need to give 5 stars to Luke.very nice service from him.
August 2022 by Neal Oates
Gentlemen here was very experienced and did a good job. Highly reccomend
June 2022 by Russell Stephens
Had multiple occasions of the man working here being incredibly rude to me and friends. Refused to give me a refund after cutting me a key that didn't work. Just go to the key cutters in the marketplace upstairs instead. He's much more friendly and the keys he cut me actually worked.
June 2022 by Bryan Crawford
YOU GET WHAT YOU PAY FOR. I tried and failed with other businesses,which were cheaper to get a copy of a key which itself was a already a copy. This was no problem for Timpsons whose expertise I was happy to pay extra for.
March 2022 by Amy Whysall
Probably the best customer service I've had in years. Honest, helpful, very fast and friendly. Thank you so much for your help.
January 2022 by Emma Youatt
Always great service at each of the Nottingham city centre branches. Key cutting, car remote key repairs, watch batteries and shoe repairs!!
January 2022 by Mike Oldham
I needed a tiny key cutting went there 10 minutes all done and at the right price
