December 2023 by Rafal Zbiciak
Great place, super friendly and welcoming staff. Changing rooms always clean and gym well equipped
December 2023 by Gianina Tofan
Regarding staff, nice, prompt,ready to help anyone... atmosphere wise, I am enjoying it...and I am a fan of classes which makes the most of it.
December 2023 by Roz Vuorinen
Really enjoying training at this club. I can't believe they have invested in Eleiko competition grade bars plates and racks, really looking forward to my next visit and thank you virgin active! The new classes are very interesting too 10/10
December 2023 by Paul Allen
New layout sucks and another price increase. Adds more equipment but then closes whole sections for classes. Fantastic for kids swimming lessons but I wouldn?t remain here if my kids weren?t having lessons and I?m certainly not the only one.
December 2023 by Roma Gaskell
As soon as you walk through the door, there is always a friendly face to welcome you, especially Suzie who knows me by name and it makes the experience so much more personal. I?ve been coming here for nearly 3 years. I have a personal trainer, Ros, she is absolutely fantastic. She knows my limits physically and always pushes me to strive that little bit harder to achieve my goals. She is always very engaging and genuinely cares about my progress. The very recent refurb is fab! All the new equipment is well organised and gives you more than adequate space to exercise. The classes always look busy and lots of fun.. The crèche is also amazing, my children love it! The staff there are very involved in the children?s activities and they take wonderful care of the children.Genuinely can not fault this gym!(I haven?t used the pool facilities but it looks great).
December 2023 by Natalie Smith
Used to love this gym I?ve been a member for years however the new refit has been a complete disaster.Whoever decided to put all the squat racks at the bottom so close together, facing each other and not any mirrors, should be sacked.One smith machine for the entire gym is ridiculous it?s now impossible to get on. The huge middle section is filled with flimsy squat racks, again no mirrors around, that it?s not really possible to lift heavy on as there?s no supports or anything doesn?t feel safe. Not enough cable machines now either and the ones there are, are ridiculously positioned.It seems whoever planned this refit is a CrossFit fan, and that?s the only people who will like this gym now. I will be joining another gym, along it seems with many other disappointed members.
December 2023 by Mary Anne Shelley
We?ve cancelled our membership because there was a dodgy, sinister man hanging around the ladies gym.When my wife asked him to leave he tried to intimidate her, and then attempted to intimidate a female member of staff who asked him to leave.In the end he had to be threatened with security.I have 13 and 15 year old daughters who were members too, but it?s clearly not a safe environment for them.I asked the manager how they would stop this reoccurring again, they said they?d send his girlfriend a polite email.Sorry, no that?s wholly inadequate.If my wife and daughters are going to be exposed to misogynist behaviour like that at virgin, we?ll just find a new gym.
December 2023 by Ben Graham
The new gym layout and equipment is like a IKEA furniture store. Not only do you have to walk past everything to get what to the equipment you want, when you get there you have to assemble it or disassemble it depending on how it was left. The resistence equipment is furthest away from freeweight area, supersetting is now virtually impossible. Inbetween it look likes a children's playground with hanging things and cartoon weights, the 5kg the size of averange tyres (is this to make you feel strong?) And like most playgrounds is rarly used. Someone please review this whole layout and the ladies gym is it really necessary?. Ask a few gym users for advice, people who sit in offices should not design gym layouts. Please rethink.
December 2023 by Martin Swainson
Sadly very disappointed in the new setup far end with racks/cables useless, less equipment to use than there used to be. In the middle flimsy racks not fitted to the floor that move about. Not sure how you can spend such a vast amount of money to make a gym worst.
November 2023 by Athina Sotiriadi
I used to be an old customer of this particular Virgin gym. I went last Friday 10/11/23 to have a little tour, talk about memberships etc, to decide if I wanted to join. The gentleman who came to show me around could not be less bothered. I asked him whether there was an area where people could go and work on their laptops and he told me about the quiet room of the cafe, but instead of telling me 'let's go and I'll show you', he gave me directions 'to the right, behind the cafe'. Then I had to ask him 'shall we walk around the gym?', and ask him 'what are the memberships?'. I had to do the sale on his behalf!He made me feel bad, as if I had just woken him up from the big sleep! I understand that the gym must be quiet recently due to the works, and that maybe the employees are not at their peak performance, but that was really poor. Never, previously, while I was a member, had I come across a Virgin employee with that attitude. He made me not want to give my money to Virgin and go elsewhere.
November 2023 by Yas Kh
I am really disappointed with Virgin Active. I joined with my partner back in June to get ourselves in good shapes. I heard news that they are investigating £1m which was great. However, the amount of work is being done while trying to use the gym is overwhelming. There are limited machines available to use and noise level is very high even with earphones on you can still hear building works. The gym has turned into a building site.it. I started my routine a few month back but now can hardly do it because there are no equipments.I approached VA and was told they can freeze my account! Thats really appalling Are you expecting us to go elsewhere while you are doing the work? Or you are expecting us to pay full membership with limited access?The management is poor and someone needs to take on responsibility for this. Its a ripoff!Very disappointed ?
November 2023 by Eden Wolfe
The staff have always been incredible, no flaw there... However we went today and left after 10-minutes as the new equipment and layout is absolutely diabolical. We were squatting on a 'rack' and someone wanted to use the cable (which is attached to the squat frame?). We had to offload the bar, take off the bar holder, moved the cable positioning, take off the safety bar, replace the bar holder and then add the bar back on! The bar holders themselves are also loose and wobbly - I didn't feel safe going heavy. When you're squatting, you're also basically face to face with someone else which is awkward and distracting. They seem to have just crammed as much stuff in as possible and not thought about the logistics of people actually using the equipment. So many health and safety issues. If the 'lifting club' section doesn't provide functional and safe equipment we will probably be leaving this gym unfortunately. Left today feeling very angry and disappointed as we had never had problems before.
October 2023 by Sam
I am really disappointed with Virgin Active. Been going to this gym on and off since 2007. I heard news that they are investigating £1m which was great. However, the amount of work is being done while trying to use the gym is overwhelming. There are limited machines to use and noise level is very high even with earphones on you can still hear it. I started my routine a few month back but now can hardly do it because there are no equipments.I approached VA and was told they can freeze my account! Are you expecting us to go elsewhere while you are doing the work? Or you are expecting us to pay full membership with limited access?Very disappointed ?
October 2023 by Dee Miller
A lovely gym with top quality classes. Really impressed with the teachers and trainers and love that they do dance fitness, which is super-fun. Some people have mentioned that not everything is brand new (true), but it?s also really affordable for a good quality gym. Was loving it until I came down with a cold and am looking forward to going back soon!
October 2023 by Sophie Tucker
Really good gym. Clean and the staff are always friendly at reception, classes are amazing too and doesn?t seem to be too busy to be waiting for equipment which is good. However I would say that the amount of children in the gym after school is a bit of a nuisance. I was told that they would be stopping kids entering after 7pm which is evidently not true. The pool is crammed with children which is understandable due to classes after school, however I wish the gym would clearly show what time children are swimming, and also control the classes a bit more as 4-8pm is full of loud children and makes the gym seem more like a leisure centre or lido rather than a high end gym, which is reflected by the pricing. Other than that I cannot complain but just hope this gets managed a bit better as it?s hard to feel relaxed when there are loads of children running around changing rooms and poolside and parents hanging around socialising. Even had a few instances where children would open the doors to the steam and sauna? clearly stopping them entering at 7pm isn?t true which is extremely irritating.
