December 2023 by RelentlessMC
Incredibly rude unhelpful. Members of staff & Manageress. Head office was just as unhelpful. Terrible. I don?t think they like black people in Abingdon branch.
October 2023 by David Allen
Pretty rubbish really, my disabled wife arrived only 5mins late at your branch based in Tesco, Prescot, Merseyside. And the silly optician said he wouldn't see her, pretty dreadful to think these people can be so arrogant, I wouldn't mind he was probably sat on his backside afterwards twiddling his fingers, won't be going again, she rearranged another appointment at a more suitable optician.
June 2023 by 1952linda
My recent experience at the Vision Express branch in Stamford was excellent. All parts of my eye test were carried out by friendly, knowledgeable, and helpful staff, particularly on this occasion, Dan, Andrew and Kai the optician. On this, and every occasion I have been, I felt that all my questions were answered fully and explained clearly and that I was valued as a patient. I would feel comfortable in recommending this branch to anybody. Great Team!
April 2023 by julian shaw
I had the worst experience possible with Vision Express. Normally I use Specsavers, but this time I chose Vision express.My issue is that there is no after support. After 4 weeks the screws from the arm of my glasses fell out.I first contacted the Oxford street branch were I bought the glasses and was advised that any Specsavers branch could assist me. So I first tried the Croydon branch and I was told that they don't support the model I had. I asked if they could call the Bromley branch and find out. They said that they had to first see the glasses.I than called the Oxford street branch again and they said they had to see the frame first. I asked them if they were able to check their records and find out which frame I had and then mail me the screws and I would fix the frame. The store person called Ann said she would first check with her manager and call me back. She never called back and when I decided to call them, the phone wrang for 20 minutes without anyone answering.I ended up buying screws on Amazon and fixing the glasses myself.What an abysmal service. Back to Specsavers next time....
December 2022 by Ekta Naran
Kamal from vision express harrow is a JOKE in providing customer service, he is aggressive, rude and it was a shocking experience trying to get information out of after waiting 25 minutes on the phone. ZERO customer etiquette and knowledge of how to deal with someone after I had told him my situation. NO sympathy and i WILL NEVER pay Vision Express a single pound again. AFter telling him that i would raise a complaint he said in a disgusting manner "go ahead , go ahead" ... what a disgusting person. I am shocked with Vision express having people like this working for them.
October 2022 by S P
Out of this world customer experience. Honestly up there with the best ever customer services I've ever had.
October 2022 by N D
Called to complain about the Croydon branch not answering their phones and they couldn't guarantee they would call me back this afternoon.. Rubbish service.
March 2022 by Maria Tofiletti
Very friendly professional staff! Thank you so much I was well taken care of and will recommend this branch (Tesco Yiewsley) in particular to all my friends and family! The staff are all passionate in their job and the new additions to the team are fantastic! My vision and concerns were taken very seriously - it really does make a difference. Special mention to Nicole and Sam for the top service ! Thank you :)
January 2022 by N G
Very friendly professional staff! Thank you so much I was well taken care of and will recommend this branch (Tesco Yiewsley) in particular to all my friends and family! The staff are all passionate in their job and the new additions to the team are fantastic! My vision and concerns were taken very seriously - it really does make a difference. Special mention to Nicole and Sam for the top service ! Thank you :)
January 2022 by Tracey Barlow
Staff very friendly but there was something wrong with the system and I'd only been booked in for a contact lense after care appointment instead of eye test as well. So I could chose one or the other and had to re book. Then the machine that takes photographs of the back of your eye wasn't working either. So probably not the best experience and I was there 2hrs!, Looking forward to getting my new glasses, hopefully there won't be anymore issues.
January 2022 by Karen Brennan
I have to say that I am very happy with the service I recieved yesterday, I got an eye test and a prescription for new glasses, the staff were very efficient and friendly. My optician's advice was very reassuring, and she explained any queries I had, and she was professional at all times and a friendly lady to meet.The staff that helped with the tests and organising my prescription, explained everything to me that they where doingthroughout and where very friendly and patient during my time there. Im sorry I have forgotten everyone's name but I'm happy with the first class service at the shop and would recommend going there.
January 2022 by Nadine Brodie
I arrived early and was seen straight away. Very professional ladies and I liked the Optician, she was brilliant. All the staff were friendly and helpful. A great experience and I'm glad I changed Opticians to this store.
January 2022 by Nicola Moore
I had my eyes tested for the first time in years at Vision Express yesterday, the staff were lovely who tended to me and I was seen straight away. Great service, thank you to Harry Barnes and the other members of the team too for making my visit at Vision Express a good one.
January 2022 by Manny M
This was my first visit to the Orpington branch on 28/10/21. I had a fantastic experience, Melissa was so helpful and kind, her service was really good and efficient. I?ll definitely visit there again. Thank you VE staff at Nugent Centre, see you soon.
January 2022 by Nicky Hunter
On the whole very good with staff working hard at a busy time. Eye test was excellent and very thorough.A little understaffed, so had to wait a while to process my glasses prescription but otherwise good.
