October 2023 by Phoebe Mitchell
Tried to phone EE and got hung up on after waiting on hold 20 mins twice, so decided to go in store. Spent 45 minutes waiting just to be told I couldn?t do what I needed in store and I should phone up. Spent the first 30 mins with no acknowledgement from the two staff whatsoever, understandable if they?d been serving the entire time, but one member of staff was without a customer for 10 minutes and still blatantly ignored all of the customers waiting. If he?d taken the time to quickly ask what we needed he could?ve saved a lot of time and frustration!
October 2023 by Nicholas Cheyette
Friendly helpful staff, even on a busy Saturday. Gave me good advice that saved some money.
July 2023 by russell cauwood
Shop ok. Was told to nip down to shop so that my phone could be set up as I'd bought a new one and was worried about losing stuff. Made the effort to visit, a hour out of the day and parking. Was told I' need both phones, which I had, and then was told I'm better off sorting it at home and it's easy and all I had to do was this and that, etc. which was wrong and I got into a right mess. I won't rely on the shop again.
July 2023 by Stephen Hodson
Great service,and listened to what I wanted then used that to come up with solid suggestions. Prices weren't bad either
February 2023 by Anton Jones
Booked in for phone M.O.T seen only 10 minutes after time allocated time slot. Phone ok & staff brilliant, 10/10
December 2022 by Angela Campion
Excellent service from Guy.
September 2022 by Steven Smith
I was very happy with the way the ee shop in retford dealt with me I was sorted out by a young lady called niamh she was very helpful in what I required 10/10
April 2022 by Roland Hart
Friendly and knowledgeable staff that quickly dealt with my query.
March 2022 by Phill Wareham
They try and push deals but I know what I wanted
February 2022 by Ian ?Robbo? Roberts
Really helpful and professional service.
November 2021 by richard chantry
Staff were very good and helpful ?
August 2021 by Becci Mason
only have 1 star as none isn't an option. BEWARE!!!!? I was completely ripped Off by this store. Hard sold me into signing 3 contracts and promised me over and over it was a deal bundle that would cost under £30. I've just found out I've been paying £15 more than that for 15 months because of their mistake. EE couldn't care less and have passed me from pillar to post with THE worst customer service I have ever had. Also just want to add. EE always reply to these like they're devastated this. Could have happened and how can we help. (ooh you're making us look bad!) I did reply and EE didn't care really they reduced my contract to what it should be after I made a big complaint and became a pain and Eventually offered me £30 (considering they owe me £180!!) And then didn't even do that right as they forgot to reduce my DD in July and now mysteriously have no notes on owing that £15 surprise surprise. So I'm currently £165 out of pocket and all I hear is well you didn't tell us in the first 3 months (this was 2 weeks after the global pandemic hit and devastated my business which distracted me somewhat EE simply don't care!!!)
July 2021 by Kevin O'Hara
This store has to be of the worse stores ever!!I've been in several times, no one ever acknowledges you. Even if staff are with customers it would be nice to get some acknowledgment that they will be with as soon as. However it's worse when you walk in and 2 staff members are talking to each other and they just ignore you.This is the sort of business that can be sorted online.The sooner the shop shuts the better.So I got a reply, well a stock reply seems like you answer all your negs with the same reply.Pity you don't try to rectify the issues, perhaps staff training.
July 2021 by Paul Cave
Nice friendly service very helpful got me a great deal
January 2021 by Keith Robinson
Great service and very helpful and polite staff.