March 2023 by Ben Bell
Super slow. Three staff, one working making coffee. One stood right in front of me for 10 minutes occasionally wiping something, writing in a book then wiping again. Not actually trying to clean or tidy quickly. Obviously trying to avoid serving people and doing as little work as possible. Quite a few angry faces in the queue.\\nIt was obvious that serving customers was not a priority, staff doing what they want was a priority.\\nIncredibly bad customer service. I?d say stand out bad service. I probably visit costa twice a week, I cannot think of another experience as useless. The first time I?ve actually felt like writing a review.\\nOnly positive, the girl who served me was pleasant although it took a loooooong time (not her fault.
March 2023 by lisa eggleston
As a patient in the hospital,3 nights running at 6.45 pm I've come for a drink. 3 times in a row closed. Shutters down,no staff. Yet website states open. Until 8pm. Needs sorting ASAP. Very disappointing
February 2023 by Paula Watkins
Don't usually use costa as I think too expensive but no other choice here at weekends. Only 4 waiting to be served with 4 staff,but takes forever!!.\\nDon't know if its normal but I don't like waiting 10min just to oder then another 3min to get overpriced drink.
December 2022 by rachel breheney
By far the worst costa coffee I?ve ever been to. Staff are friendly but there is just no urgency. In a hospital environment this isn?t ideal, a lot of staff only have a short time to grab a hot drink so standing in a queue for 10-15 minutes isn?t good. I?ve never known a costa to run out of stock as much as this one! Who ever does the stock checks and ordering needs further training. It?s very disappointing on a cold day when you?re tired and need your caffeine fix to be told they don?t have the ingredients to make your favourite drink!\\nAnd last but not least! They seem to open and shut when it?s suitable for them! Online it states they?re open 7-5 mon-Fri, I?ve walked through hospital to grab a drink this am at 7:20 and all the barriers are down! This is a regular occurrence and very frustrating when it?s the only place to get a hot drink!
October 2022 by Tom Harvey
Just the slowest Costa in the world?..always training new people?..not necessarily under staffed but no urgency and seems to be lots of time for idle gossip. Just install a machine, would be so much quicker?..
September 2022 by David Nesbitt
I?m a huge fan of Costa usually, but there is appallingly bad management of this particular branch.\\n\\nI?ve visited the hospital every day for a week now and wanted to make sure it was a consistent tend before I left a review. Here?s some examples of what I saw:\\n\\nStaff are often all bunched up behind the counter, half of which just watching others work, while one girl making all the coffees (extremely slowly) on only one machine, the other machine sat doing nothing every day.\\n\\nQueues stretching into the seating area due to the extremely slow fulfilment of orders even at quiet times. This is in a hospital that still has social distance rules in place. This should be a reason to have better workflow for order fulfilment, not worse. Tables left uncleared for 30 mins plus on occasion.\\n\\n2 staff look puzzled trying to put orders through and blame the till system not working (seen this on multiple days now, despite it being the exact same standard system that always works fine in every other costa).\\n\\nFood / sandwiches not re-stocked leaving only one choice of sandwich on the counter despite the fact it was mid-day on a busy weekday which they should schedule inventory for (I imagine this was just staff laziness and incompetence rather than a supply issue).\\n\\nOn another day I asked for an extra take away cup to put the tea in so my Mum didn?t burn her hand while she walked to the ward - the obnoxious jobsworth behind the till told me they weren?t allowed to do this - apparently the potential of a pensioner burning her hands on a hot drink in a hospital is less important than their stock level of one extra paper cup!\\n\\nWe have now just started going to the motorway services prior to our visit at its just easier and less stressful despite the fact it?s often busier.\\n\\nI would recommend an area manager for costa properly audits the performance of this particular branch, adjusts positions where required, and instils some extra work ethic in the staff that are kept. It?s my impression the staff here are too slow, untrained, lacking confidence and motivation to do a good job, and are representing the brand in a poor light. The difference between this and the Sheffield drakehouse branch is worlds apart.
September 2022 by hannah johnson
Ran out of all there stock but no signs or stickers to let you know. Ordered something different that they recommended tasted horrible I asked to swap but they?d ran out of everything. So I asked for a refund being told I couldn?t get one had to fight for one when it?s there stock problem not mine. Extremely rude staff - need lessons in customer service and compassion particularly in the area this Costa is based. Don?t bother visiting.
August 2022 by Sophie Booth
I think the staff need to have a bit more consideration on the environment they work in. Being placed in a hospital. 6 staff on the bar area, no ?urgency? \\u0026 short tempered. Had to repeat the order multiple times to 3 different staff.
May 2022 by Jason Wain
Never have anything available. This time no ice. Always something
April 2022 by Sue Lovatt
Yet again, visited a Costa Coffee. Asked for a Vanilla Soya Latte. Got sugar free syrup without asking me, which is vile. Went in for a refund and it took that long that I gave in. Costa, your service is shocking. 9 X out of 10 my order is wrong!
November 2021 by Colin Greaves
Never have everything one time no cream another time its something else always the same very poor compared to other costas .Today no cream but still expect same price ? Well in the last 2 weeks been 3 times still no cream ! No bloody xmas drinks without cream .This place has yo be the worst costa in the uk
July 2021 by vidsnakeyes emin
I went to costa coffee inside the hospital I have met the night shift staff they are very friendly and nice to the point they have great customer service but the morning staff today at 10:15am was rude unfriendly.All I ask was what was in the breakfast deal for £2. They said a bacon sandwich with any size cup of drinks you like so me and my other half get medium cup of tea and a latte. The price was not £2 it was £8.89 I ask the lady with the glasses on why you charged me too much when you said it be £2 she didn?t answer me just say can you hurry up and pay your holding up the line there are doctors waiting I was like omg why do you think I?m here. Avoid that lady in the morning night shift is better then that.
July 2021 by Julie Hanson
Not impressed. Had to try and find a seat in the foyer of hospital so we could eat our hot food. My mum is in a wheelchair ,no help offered to carry our food and hot drinks
July 2021 by Catherine Patrick
Wonderful customer service know all there regular clientele & the drinks they require . The bacon ? cobs by the way are a delight ?Thank you ? guys5 ?kingsmill hospital Costa
September 2019 by Hester Wright
I've been through the drive thru 5 or 6 times now, only once have they had any cream. Twice they didn't even mention it, and served the drink without it but charged for it. Last time I went I ordered a strawberry and cream frostino and a caramel frostino with cream. Got served a chocolate frostino and a caramel frostino, neither had cream. Pathetic. And the staff seem to have no idea what they are doing, they had to fetch the manager to refund me because they couldn't work the till.
