January 2024 by louise barry
Shop closed at lunchtime.sign on the door said until 12.30. Actually opened at 1.00pm. There were two assistants so why couldn't they stagger their break. Beyond me.
December 2023 by Tracey Johnson
Megan was really helpful, she sorted us two new Sims but it's still our mast/ antenna that's the issue
November 2023 by Susan Slack
Very helpful sorted me out quickly.
October 2023 by Asta Dornykiene
Absolutely terrible! We renewed our contract week ago, they hold us there for more than 2 hours while find the solution to sign up contract. We have been asked do we want get the phone straight,we said yes(because it includes in the contract) and only after the long two hours when we sign up the agreement they said sorry but we do not have the phone in store you'll need to wait till they get it. After a week we went to the store but store is closed for how long nobody knows. We called to the services but just been told sorry but you'll need wait till shop opens and nobody said when it will happens and they can't do anything about it. Already a week we do not have the apparatus but agreement signed. This is the worst experience and not the end yet I have the feeling that the apparatus still wasn't ordered.
October 2023 by nelchid
Pathetic. The staff lie to get you to get you to sign. First lie... I was told that the BT box had YouTube....LIE! She also told me that I didn't have to pay for installation .... lie! Bad customer service. If you can't or don't know your job... You shouldn't be working there!
October 2023 by Tom Randall
Amy and Charlotte, really helpful ??
September 2023 by Exploring With Tim
If there was a - ? this place gets -5 ? tuk the phone in to be repaired thay sent it to Nottingham shop then thay sent it bk well thay sed thay did .Sutton sed not got the phone the too shops are like kids saying its not me it's them .and here I am still with no phone .it takes the piss if I didn't pay my bill thay would be on it .
August 2023 by Alan Franks
Received 2 galaxy phones this week.the assistants were very helpful and knowledgeable in transferring data from the old phones.would highly recommend .
August 2023 by Bonson Robin Bida
Very bad experience.Manipulated me by telling me my credit score will be damaged if i go to another provider and made me take 2 years' contract for high monthly payments compared to other providers. Now trapped with this contract.When complained to EE, they said they cant help me because its a store purchase.Never choose this store.
July 2023 by Jess Bestwick
Really bad service. My iPhone 14 after six weeks is not working correctly, it has an intermittent speaker/microphone fault, which means a lot of the time people can?t hear me on the phone and voice notes do not work. It was sent to the repair centre and they said nothing was wrong with it, even though it?s an intermittent fault, the store manager told me we cant overrule the repair centre. When I got home after collecting the phone it started playing up again. Would not use ee again, but taking this further as we have evidence of it not working.
April 2023 by Ken Blackmore
My mobile phone wasn't working properly...a charging problem.Looking on the phone manufacturer's site it was said I could take my phone to EE for repair.As Sutton in Ashfield is my nearest I took it in.EE promise a 'Next Day Service' on mobile repairs.I took my phone into the store on Wednesday.After quite a long wait I was served and after a Q & A session and a check on the charge problem my phone was sent away for repair.It was trackable via the EE repair Website so I was able to see progress.The phone arrived on Thursday and was repaired Friday and returned by Saturday.I can't give 5* as I wasn't notified my phone had been returned to store so I had to wait untill Monday to collect it.As part of the service I was given a loan phone.
April 2023 by Neil Gunn
system was down so couldn't help me
October 2022 by Matt Ayres
It's a useful little shop! ... If u have anything wrong with your mobile phone they can 100% fix it for you n put it right again! Or if u need a new one they got loads of nice ones! ??
May 2022 by Linda Hill
Absoutly fantastic staff. Very friendly. Really helpful. Great customer service. Always happy to help. ?????
May 2022 by Susan Young
A lovely young lady sorted us out very professionally