January 2024 by red rover
what a beast the owner is, best friend one day, next you could have been a mass murderer, never question her , because your wrong, no wonder she cant keep the staff, i now avoid.
January 2024 by Kirk cutlass Howie
This post office provides great customer service.They offer a wide variety of services which me and my wife was unaware of, they couldn?t do enough to help provide us with all the correct information, unlike other post offices we have been served in.I have witnessed myself on a few occasions the amount of stick they get from customers, must be hard for them to take that time after time day after day.Keep up the hard work as you are appreciated!We would be lost without this post office so we thank you! :)
January 2024 by John Bostock
This post office is the best I've ever been to. The staff is incredibly friendly, and their customer service is outstanding. I'm a regular visitor, and I've always been impressed by their helpfulness. I feel fortunate to have such a great post office in my local area.
January 2024 by Louise Wilson
Very upset with the way that I was spoken to on the 2nd of January 2024. In front of a queue of people as well! I?ve never felt so embarrassed. I didn?t know about the circumstances of why the PO had been closed and no I hadn?t read the apparent notice. It was torrential rain I didn?t have time to stand in the door and read it. To be told ?we are allowed to close you know?. Then to be told ?your mate is waiting for you?. In other words there?s the door. After all my custom and even buying a box of chocolates to say thank you before Christmas. It?s not even my local PO. I purposely drive another three times as far than my local PO. Looks like I?ll be saving a lot more time and petrol in the new year and going to my local PO. Very upset to be spoken to like an imbecile.
December 2023 by Chris
I cannot believe how rude and unhelpful the lady that owns/manages this post office is to customers. This place is an embarrassment to the Royal Mail. Its been the same for 20 years but today took the biscuit, I have never been spoken too in such a undermining, derogortory way in my life. The person incharge (you will know her is you have been here before) should not be customer facing!
September 2023 by Khan Forbes
Number 1 post office in Westbridgford for all postal, banking and general needs. Knowledgable and kind staff always polite and helpful.
July 2023 by TonyP
Extraordinarily helpful when I returned unused holiday money after a cancelled trip. After taking time to consult with Head Office, they showed me how to recover all the money I had lost on conversion. Very surprised to read the reviews about rudeness - not my experience at all.
July 2023 by Jonathan Pearce
I love this little post office, staff are so friendly, chatty and helpful. I came right on closing time and nothing was too much trouble to serve me. Highly recommended
June 2023 by Aftab Raziq
Worst post office visited, circumstances made me visit again and once again attitude and definitely racist. Seem to have an issue as soon as you walk in and the way they look at you. No thank you after sending first class recorded letter, we can understand you may be busy but don?t run a business if you can?t handle the heat.Avoid if you can I will travel further away for better service next time.
June 2023 by Sarah Hemington
Absolutely amazing post office, can't praise them all enough! I have my own business and so I'm in this post office most days and they are all so helpful. I won't go to another post office in Nottingham as this one is simply the best
May 2023 by Ruth Wood
Always friendly and happy to have a chat, if not too busy. Will be willing to help out with home insurance or even travel money. Can't ever fault the staff. Liz and Lucy, along with the rest of the team are a credit to The Post Office !!
April 2023 by Suri Smith
The staff are so so helpful and patient here! I had so many custom forms to fill out for a parcel I was sending but the staff were really kind and helped me out where I needed it. I used to be really scared about sending parcels internationally but because of my experience today I feel less worried about sending more through this branch :)
February 2023 by Skye Mitton
went to return £15 of 20p's that had been given to me accidentally by the elderly man who works there (I had asked for less but he told me it wasn't possible?) Upon trying to return them I was met with instant aggression from the older lady who told me 'she owns the shop so are you accusing me of making a mistake??' I explained that it was the other gentleman who worked there saying 'oh they told me they couldn't give me the amount I asked for'. the lady took extreme offense that i had referred to the man as 'them' and started threatening to go over CCTV to see who really made the mistake, the entire time me and my partner where politely just asking to return the 2p's as she berated us. I also explained that I suffer with pretty bad anxiety and didn't want the confrontation of arguing with the man so I left with the wrong amount to which she replied: 'so you had no reason to leave.' I hope they do go over the CCTV and watch this man refuse to give me less 2p's. absolutely worst customer service I've ever experienced in my life, will never go here again
February 2023 by Gizmo
went to return £15 of 20p's that had been given to me accidentally by the elderly man who works there (I had asked for less but he told me it wasn't possible?) Upon trying to return them I was met with instant aggression from the older lady who told me 'she owns the shop so are you accusing me of making a mistake??' I explained that it was the other gentleman who worked there saying 'oh they told me they couldn't give me the amount I asked for'. the lady took extreme offense that i had referred to the man as 'them' and started threatening to go over CCTV to see who really made the mistake, the entire time me and my partner where politely just asking to return the 2p's as she berated us. I also explained that I suffer with pretty bad anxiety and didn't want the confrontation of arguing with the man so I left with the wrong amount to which she replied: 'so you had no reason to leave.' I hope they do go over the CCTV and watch this man refuse to give me less 2p's. absolutely worst customer service I've ever experienced in my life, will never go here again
January 2023 by Paul Slipaczek
Wonderfully professional service at this Post office. All of the staff have impeccable manners and charm to match. No doubt as a result of their professional In-house training. Thank you.
