March 2024 by ian marshall
If I could give no stars I would have done!BillyOh is an absolute joke of a company,I'm not going into any detail as I simply won't waste anymore precious time on them.Just simply use someone else, you'll be glad you did!Amazing they are still trading.And yes, this is a genuine review by a very unhappy customer.BillyOh, please feel free to insert one of you brilliant and meaningless customer service reply's under this review if it makes you feel better!
March 2024 by Sarah Baughan
NEVER buy from this company. Shed delivered a week early with no warning so I wasn't there to take delivery, it was just dumped on my front lawn. Wrong shed delivered and then an absolute nightmare dealing with incompetent customer service. I've ask for a refund. We'll see if that happens. I'm a patient person, worked in the NHS for 15 years so I'm always mindful of how difficult it can be dealing with unhappy people but I don't mind saying the service was so bad I very nearly lost it on a few occasion's (on hold for 30 mins and patronized by staff who clearly didn't know what they were doing). Reading the below reviews it sounds like I'm not an exception. DO NOT BUY FROM THIS COMPANY!!!
March 2024 by Lisa Ludden
Hi everyone my husband is a chippie multi-trade the worst product ever missing parts billyoh log cabin playhouse with missing parts, when all the parts arrived 3mths later the instructions were wrong and, misleading slots for the overlap 5mm out his time is valuable and costly to clients this is unacceptable it seems even with modifications simply not worth the big expense ridiculous .i have to give it 0ne star to post this really -5 if i could this company products based on reviews are a clear rip off
March 2024 by martin evans
Not happy with the service and had my shed & the panels where broken plus panels not.the same as the roof didn't fit same as the door opening was to big felt was broken not happy at all well over priced for broken and missing parts and don't line up thinking about trading standards
March 2024 by Simon Jenkinson-Brown
Worst quality imaginable. Buy from literally anyone else. It's like they gave a 6 foot toddler power tools to play with.I purchased 6'x12' wooden greenhouse with vents. The instructions look nice and suggest it might take 5 hours to construct. Hilarious. Here is a non-exhaustive list of problems:- hardware arrived pre-rusted.- screws sent were too short, had to use my own.- some wood kits we're soaked in the bags, split and mouldy.- every wall panel had overlap, which I had to saw off so they could be screwed together.- every wall panel was of different height. Some a little different, some a lot. This made the finished walls look quite comical.- due to the mismatch in wall panel height I had to either notch or pack out all roof trusses so they had something solid to sit on.- The roof panels have grooves on three sides so the polycarbonate glazing panels can slide in. The panels were thrown together so poorly that the grooves didn't meet at all. I had to dismantle them and put them back together with the grooves meeting to make them work.- the roof bars which the roof vents attach to are slimmer than the vents. This means that when you screw the bars down the vent cannot close flat, so I had to add packing strips beneath the bars.- the doors were too wide for the gable end and had to be trimmed.Those are just the things that were wrong with it, without going into the awful design. No attempt made to seal the roof line so water just pours in unless you get inventive or add a load of silicone. And I paid over £1.1K for that.Unless youre a confident DIYer you would be dead in the water trying to make this joke kit work. Amazingly, at the end of the process, after sinking about 60 hours and £150 of screws and hardware into it, we have a nice looking greenhouse.
March 2024 by Robert Rickwood
Order number BS244208I bought a shed from BillyOh on the 27th of January and it was due for delivery on 13th feb. There was a time slot of 6:41am - 12:41pm. The driver actually arrived at 7pm after changing a tyre, traffic and replacing a broken phone. He dropped it off.I got someone to put it up for me as BillyOh don't put up sheds and it's a great shed but after putting it up, I noticed that my ordered lock wasn't there. So I rang the company on the 15th feb and they were going to send me one by parcel. I tracked it for 10 days but the parcel hadn't moved so I rang up the company and they checked again and turned out there was a problem with the collection of the parcel. So they resent it through the system again and on the 29th Feb, I received my lock. I opened the package but there were no screws in the package, just the clasp, lock and keys. I have my own screws but on the website it shows it with screws.I would recommend BillyOh for quality of shed but not for service
March 2024 by Roy Voce
My personal experience of dealing with this company is nothing but excellent from ordering my new shed to delivery, the whole process took just 4 days, the shed itself was a really good buy and I'm delighted with it.A very satisfied customer Mr Roy Voce.
February 2024 by Colin Mackenzie
Absolutely atrocious product. Bought a 16x8 shed/workshop. It was delivered as flimsy panels, most of which were warped and miles off square. Wanted to return but they wanted 70p a kilo (£320). Tried to build it only to then discover just how bad it was. It would never have been water tight, a light gust would have blown it over. Eventually after many many calls, emails and photo evidence of how bad this thing was they refunded me, but it took a lot of effort and was left out of pocket for £1500 while it all got sorted. Collection was also late, despite waiting in on the day of collection, apparently then collect up till 9pm on a Friday (they don?t).
February 2024 by Lara Jayne
Do not buy from billyoh! I made that mistake. I bought a summer house in august 2023. It cost over £2500 and was purchased partially using charitable funds for my child. It was advertised as free delivery in 1-4 wks. I was charged £130 for delivery and it took nearly 3 months. It was literally dumped on my driveway in October with no notice. It was missing windows, the wood was cheap and mostly snapped etc. I paid extra for a better floor but unfortunately it was all warped and not cut to size. This meant I had to buy flooring to go on top. Also the floor size was as we discovered during the build that the frame was smaller (significantly). This created sizeable gaps in the corners. Also a lean on the wall with windows that now means the the water flows into the windows. I had to have the gaps filled. Not one piece of wood was cut to size. Each piece had to be cut to size. The doors were the size for the correct width so were to big and also had to be cut down. I incurred many extra expenses because of this. I reported every aspect to billyoh and after months of emails I have only been offered just £250 compensation. Obviously i will not accept this as it?s more than clear that I was sold a faulty item. Not fit for purpose etc. I am reporting them to every company I can as I will not let them get away with it. They knew what it was purchased for and the way they have treated me throughout is despicable. I was waiting for months for the windows. I was also lied to several times about why delivery was delayed. This has been a total nightmare and I don?t want anyone else to go through this. I have tried to negotiate with them and find a solution to it without having to blast them online or go down the legal route but they will not listen. I should of been offered a refund for this but sadly they do not care about their customers once they?ve been paid. Billyoh you need to treat your customers so much better and do what?s right when you get it wrong.Billyoh. I have emailed for months! Order number Bs223350
February 2024 by Mr T
Don't do it!!! What a load of scrap these are. Built an 8x6 shed today...the roof wasn't even long enough...had to nail bit on the end just so the felt would cover it. Panels came half finished for some reason. Not enough screws or nails. Felt was clearly 2nds with lumps stuck on it. Timber was poor and mostly bent. No instructions. Design was poor and short of trims to tidy the door up. Also not very tall. Really, go and buy one off another manufacturer, these are rubbish.
February 2024 by Simon C
Very disappointing quality. Thin and brittle. Not the same as the photo depiction. No doubt that is an upgraded version. The most basic assembly instructions that only relate to all models not my specific shed. Had to try and use YouTube to see what we were trying to achieve. Exceptionally difficult to contact after ordering. Two righthand pieces for the sloping section (see photo) but we were too far on not to use them plus that would be impractical to wait....even if you could get hold of someone.I would NOT recommend this company .
February 2024 by Robin Burns
I wish I had read reviews before buying- I was just attracted by the reasonable price. I am a carpenter by trade, and just wanted something quick, rather than building from scratch. NOTHING is square, the quality is truly terrible. Elements are bowed, nothing seems a uniform size, and therefore will not seal properly. Roof leaks like a sieve due to poor design of having t&g staves meeting endgrain to endgrain over the inadequate purlins. The pitch is also insufficient to let water run off - so that paired with the fact that the roof bows in the middle due to the insufficient section purlins means that the water pools on the roof and inevitably leaks through. Having to make a custom roof on top with solid bitumen corrugated panels with a custom frame now. I don?t want replacement parts, I want money back for a sub-par (NOT TO MENTION LATE) product. AVOID THIS COMPANY. Order number BS219694.
February 2024 by Simon Hammond
Ordered a log bar to go inside my log cabin. Delivery wasn't to bad and didn't take too long, hence two stars. Product quality control was awful. Logs were damaged, one had mould on I had to clean off, frame pieces to finish the bar were too short and I had to make my own.
February 2024 by Stephen Yates
1star only for the shed as it's ideal for my needs, as for delivery and customer service that's something to be desired, was given a delivery date that I was unable to be in to receive the delivery, changed the date and had a confirmation email, the original date was 17 January, changed to 22 January, got an email on 16 January at 06.30 saying it will delivered today? between 15.00 and 19.00, as I would have been home by 14.30 I let it go, I received another email at 10.01 saying it been delivered, after leaving a meeting to put it in the garden, no shed, front or rear of the house.After a lot of calls and being told it's been delivered and again, our records show it's been delivered, had to go back to the meeting. Returning home after the meeting, I walked around the streets local to me and found it delivered to another house, having again calling customer service, they said they get the driver to call me and he would go back and bring it to our house, no call, I eventually collected it myself bringing it back a panel at a time.Delivered wrong day, wrong time, wrong street, fair to the driver, he got the right house number.Never again, I won't be using them again.
February 2024 by kienan E
If it was possible to give a zero star review I would, absolutely diabolical craftsman?s ship from this company and even worse customer service. I?ve had to spend £600 extra on wood (the shed was £1900) for my shed to strengthen it and rebuild all the doors and every single panel as none of them fit correctly and the tongue and groove panelling was all damaged. Honestly avoid this company. They delivered the shed and I asked them to turn around and come and take it back, to which they refused! Genuinely take your money elsewhere, this company are a set of cowboys! They even cold called me to buy from them promising the world! PLEASE TAKE YOUR MONEY ELSEWHERE. The shed still leaks today and isn?t particularly strong .Edit* I?ve been in contact with billy oh for over five months now to try and get this issue resolved, they?ve made no attempt to rectify anything and just avoid questions and ask for photos which you?ve already sent! I?ve over 20 emails from them now with not one trying to resolve any issues. AVOID AT ALL COSTS. Being in the trade I?ve dealt with several timber and shed building companies and this place is the worst I?ve ever come across both with quality of work and avoiding blatant issues. They promise you managers will contact you blah blah but never actually happens. Asking for photos after 7 months of the shed being up and over £600 extra being spent on it. Oh and to top it off the shed was two months after their planned delivery date. Seems a common theme recently with many customers being dissatisfied with no rectification of issues.
