February 2024 by Mick Hickman
Booked a collection, told they would be here between 7 and 730am Saturday. 1pm and no one had arrived. Contacted the office and told the driver had gone home. Total waste of time. Gave the items away to a more appreciative charity.
January 2024 by Neil Hancock
Two guys turned up to take a dining room table and chairs but left look like they weren't bothered me and my partner took it out no problem went to tip instead of going to a good home could of made the British heart Foundation £100 no problem what a waste
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Email:
[email protected]October 2022 by Nick smith
Charity shop with a good selection of clean, donated furniture.
March 2022 by Kyle Stansfield
refused to take a £400 couch due to a zip not shutting fully and then dumped it all Infront of my front door so I can't leave property
July 2021 by Anthony Hazlewood
Well thank you so much hazel for my new sofas they're absolutely brilliant.Your delivery guys couldn't do enough for me . A bit of jiggery-pokery here and there to get into my flat .and sorted .I would highly recommend your store to my friends and family and keep up the good work ????
July 2021 by ivan pugh-hurt
Terrible customer service.Paid out quite alot of money for a leather chair and 3seater settee, I had it delivered. Or, so I thought!Got home to find that my 3seater settee had been returned to the shop! The reason being that the delivery team THOUGHT it would not go in my house, how they knew this when they didn't even get the settee off the lorry!? So phoned the shop. They said their driver had lots of removal knowledge! So what, why didn't you leave it I had paid!The shop then told me I would have to wait 5 bloody days for my money back, I f...ing paid in cash!R soles!
September 2020 by Shirley
The two gentlemen who collected furniture from our home today were very polite and pleasant and removed the items with care. They even wiped their feet as they entered our home! A credit to the charity they represent. They also arrived when they said they would. Thank you! As a result, I shall be making a small monetary donation to British Heart Foundation.
September 2020 by Dr.P.W. CHARLES-GORDON. ThD.
Staff helpful,good prices.
August 2020 by Susan Marlow
Its a good charity to donate to as I lost my 11 week old daughter to heart problems
September 2018 by John Wood
Very helpful nice assistants. We bought a nearly new sofa, bedside cabinet, and tv stand for a real bargain price. They delivered it all for only £20. ð??ð??ð??
December 2017 by James Cooper
I have been in this week and there were one person on shop floor and this person was sitting down at back of the shop eating and wasn't bothered about customers. I was interested to buy something however when I asked for some advice a young lad (I think his a manager) he spoke to me without respect. This lad was really arrogant and not really helpful. So that is a first and last time I visited this shop.
November 2017 by June Parker
Although the manager and some of the volunteer staff are very nice and always ready to plz same cant be sed when manager is away from tge store either by day off or in my case on holiday i bought a suite the manager kindly allowed me to stay in warehouse as i had substanciall work being carried out i called in store to let them know i would be collectig my suite at the end of the week only to find it was back on the sale floor about to be sold to other people i first thirt it was a matching ine to what i had bought only to find out that the one on sale was mine the releif manager was not helpful when i asked why was my suite up for sale he did not seem to believe i had bought it had it not been for a young lady who worked in store veryfying that i had bought and paid for it i wud have had no choice but to have had police intervene on my behalf there were no apologies made to myself i phoned a removal firm to come collect the suite for fear that once i had left the store my suite would have been sold as the manager who i paid for the suite was on holiday i have also bought many suites and electrical items only to find they had been damaged whilst being delivered i try not to complain as i know the goid cause that the money from sale of items means to the heart foundation i recently bought a tumble drier that was so noisy i went instore to buy another one only to find that didnt work properly as well but this time i have returned it the tester ofvthese items in my opinion is not doing the job of testing these items thoroughly .
September 2017 by Rachel burton
being told a time would be helpful
September 2017 by Will Curb
There are plenty of bargains in this store, especially some of the 'white goods' (fridges etc). The staff employed by B.H.F are very helpful.
