February 2024 by Simon Pitney-Baxter
Went into the store today to book our holiday for summer, great service from Ellis. Put across what we were looking for and Ellis helped us choose not just a holiday for this year but we are now working on one for next year too! Still prefer booking a holiday in person rather than online!
November 2023 by melanie Batty
Dealt with Kathryn, excellent service, very helpful couldn't have asked for more.
November 2023 by Dee
Amazing customer service from Tui Abingdon. Ordered some money from Kathryn for a trip to Bulgaria at excellent rates. Was able to collect it next day, with no hassle and able to pay for it by debit card or cash. Would definitely order money again. Highly recommend.
November 2023 by Tim Carter
Don't bother booking through the store. Add very little value relative to just looking at the TUI websites and booking yourself. Over several visits to try and find destinations/hotels that meet our clear criteria we ended up having to do all the research ourselves and the store then just booked via the website as we would have done anyway.We were also told it would be better to book excursions through the store but have had a horrible experience as the paper ticket produced for tour was not duplicated with a digital copy. When we tried to do the tour and no longer had the piece of paper we were given the wrong information by our hotel TUI rep and missed the tour. However the onsite reps are not able to do anything as its all managed through the store Reps who refused to provide any help or a refund for the missed excursion. Bottom line its not worth booking through the Store!! The whole fiasco has led to numerous hours of emails and time taken away from our holiday trying to liaise with our hotel TUI rep and the Abingdon store.I am happy to admit I lost the ticket, but there have been several failings from TUI (both the Abingdon store and the on-site reps) and there has been zero accountability from TUI. It's 2023 and I have been able to do every single other aspect our trip without a physical piece of paper, so I firmly believe this shouldn't be a reason for TUI to not refund an excursion which wasn't taken and by all accounts hasn't been charged to TUI.
October 2023 by Rachael Freeman
We booked our first Marella cruise & stay holiday in store with Kathryn. We felt well looked after from booking and the whole way through our holiday.All the staff are friendly and so knowledgeable in Tui Abingdon and I absolutely recommend booking in person with them.5* service, we will be back!
October 2023 by Kim T
Fantastic customer service from Kathryn and Jack. Kathryn spent so much time helping us change our holiday, she was patient, knowledgeable and supportive. Absolutely brilliant service. Thank you!
October 2023 by Barbara van Brummen
Kathryn at Abingdon Tui couldn?t have been more helpful or accommodating despite me being a very difficult customer! She helped us greatly to manage a group Euro Disney booking - she is an asset to Tui and made it so easy for us all - highly recommend ??
October 2023 by M Hill
Kathryn helped me book my holiday to Rhodes this year. She has a wealth of knowledge and helped us make sure everything was sorted before we jetted off!
October 2023 by Martin Webb
We went into the store not knowing where we wanted to go, we just wanted sun and relaxation.,with just 2 weeks notice to go away for a week. Can't remember the young lads name, but he found us the perfect trip for what we wanted . Ended up in Cape Verde Riu Toureg, ideal recommendation, thank you.
August 2023 by Kadie Taylor
Jack has a wealth of experience and is super friendly. Never feel like an inconvenience, even if we have question after question. Thank you for being fab! A great store.
August 2023 by The Hardys
Recently spoke to Jack at Abingdon tui and enquired about a holiday and was pleased with the information he gave my wife and I. Nothing was too much trouble and he did so in a pleasant manner. Thank you Jack and tui Abingdon.
August 2023 by Sandy
Excellent 5* service from Jack. Very helpful, knowledgeable and professional.
July 2023 by peter payne
Always go to this store to book our holidays. Such lovely staff especially Jack who I love booking our holiday with as he is so enthusiastic and helpful.
July 2023 by Mummy G
All the staff are extremely helpful, went in and showed Ellis where we wanted to go and he did all the rest, would thoroughly recommend x
June 2023 by william leslie merifield
Really well looked after by the branch manager Kathryn Mason.Knew the sort of holiday we wanted and found the perfect resort. Hopefully we will be booking again for our 40th Anniversary next year.Thank you Kathryn.
