December 2023 by Chris Smith
The food was good and the staff were very helpful. Just frustrating that the food took 45mins to arrive.
December 2023 by Karen Kinsella
Made the decision to go to the M & S cafe instead of the services at Warwick, thinking it would be a nicer environment and better quality food etc. waited about 40 minutes. Food was very disappointing. I think the ciabatta had been under a warmer so long it was like concrete. My chips were stone cold yet the ones on my hubbies plate were warm. Very poor service, very poor food. The lady on the till was far from friendly. Will not make same mistake again.
December 2023 by Lucy
Had a tasty Big Breakfast at M&S Cafe today. Lovely staff, great view, thanks :)
December 2023 by Mark Price
Most underrated store nowadays. Clothing dept is excellent in choice , styles & cost. Like to say had a nice breakfast & couldn?t help but how pleasant all the staff were , on tills , and lady who brought my breakfast all coping very well in a busy period. Thank you & Merry Christmas
November 2023 by sarah w
Normally my friend and I love our visits to the M&S cafe. However, today we went in the hopes of having a toastie with gravy with some gingerbread frappes. However, there was no gravy or toasties. We had already ordered our toasties and the order went through and we started waiting, only for them to tell us they had ran out. The station was also severely understaffed, and the staff there seemed clueless. They struggled to do a refund leading to us being given cash instead. We waited for the gingerbread frappes anyway and they were simply horrible. Very artificial. Just an overall waste of time and money.
November 2023 by Stephen
30 minutes in the suit department. No staff to offer help. No stock in store of normal sizes and told to order online. No wonder store retail is dying, you stopped trying....
November 2023 by Lillian R
Ordered the breakfast and a pot of tea. When the breakfast arrived the bacon was extremely salty and over cooked, the sausages were dry and over cooked, toast was barely warm as we're the baked beans. I was extremely disappointed at a cost of £11.45 in total, what a waste of money. Will never have breakfast again.
November 2023 by Lynn Sibley
Food hall. Service slow. 1 till operator can't make coffee so the other one does a disappearing act. Jacket potatoes cold couldn't reheat!!
October 2023 by Susan Delvalle
Went to m and s cafe today with hubby, both had full cooked breakfast, but never again. Eggs were stone cold, the rest of the items were like warm. Best things was the toast and cup of tea.
October 2023 by Gary Batchelor
No mens 44-29 in any style loads of 32/ 34 are we in toys r us no wonder marks are going down hill.
September 2023 by 782trevorj
I ordered the big breakfast, which is a tenner plus when including a pot of tea. The breakfast was well presented with two poached eggs, bacon, two sausages, potato rosti, baked beans and sourdough toast. Unfortunately it was, at best, almost cold. I asked the server if it could be "popped in the microwave for a minute or two", though expecting in reality, to get a freshly prepared meal. My meal was returned and indeed the eggs had obviously been removed from the plate while it was reheated. The cold eggs were then returned to the plate and delivered back to me. So cold eggs and still barely tepid food. To be fair the sausages were excellent and I ate these, though most of the other ingredients were left on my plate. My almost full plate was removed by the server with no comment. A very poor show, although my partner did enjoy her seafood selection sandwich. So while she finished her brunch I popped across to Greggs and had a lovely, hot sausage roll. I should certainly have gone there first! So in summary a star each for the very good sausages - must try harder M&S.
August 2023 by Stephanie Cridland
Appalling service. I had an oat milk latte that was only just warm. I politely asked the lady if she could heat it up slightly, and at this point she was rude and responded no I?m afraid I?m not allowed!!!I therefore sat and drank an awful cup of coffee and very actually very upset by the response I had received.Really disappointing as I had travelled an hour to come to this M&S as friends had said how lovely it was.
August 2023 by El Presidente
We made the mistake of going to the M&S cafe at 4pm. One person serving the massive queue, with a face that looked like it had been slapped with a wet fish and an expression that screamed "I really can't be bothered with any of this". We waited five minutes as the queue failed to move, and then we heard her say "the till's frozen" to a colleague who was passing. No apologies for the wait, just completely unwelcoming. We dumped our drinks and left.
August 2023 by Scott Yates
A lot of food on the shelves stating use by actually that day, was hard to find anything that lasted more than 2 days, asked the manager if he could go out the back and source something that shouldn?t be used by today and was fobbed off with they havnt got anymore there and only what?s on the shelf even though he didn?t even check, considering marks and Spencer prices I expected far better service and much better dated products, ?? going downhill m & s, asda and Tesco got better dated and fresher quality products these days at 1/3 the price, close to done with m & s
July 2023 by Paul Taylor
Long delay for food as they couldn't find our table identifier.When it arrived it was cold and both sent straight back, on return it looked very second hand and dehydrated.The place cannot cope when busy.Such a shame.
