November 2023 by Katie Phillips
Excellent experience, all the staff were welcoming and friendly. I was really impressed. Special thanks to Gurwinder for taking the time to listen to my concerns during my eye test, and reassure me. Thank you
October 2023 by Irek ?opyta
Staff is very friendly, no delays, everything was explained to me. Very good experience in general.
July 2023 by ann manetta
I was quietly waiting with my dog for my sunglasses when Aleena walked past giving me a wide birth and spoke down to her colleague telling them dogs are not allowed. It's not the words used it's the way they are used. This Aleena gave us an awful dirty look then reappeared and asked me to wait by the entrance door.I asked why and she said it's down to the room where they test your eyes.They're not doing invasive surgery in there and my dog walks on the same pavements she does and yet she's allowed in there.This was going to be my families new optometrist but I will stay with Specsavers.If Castle Quay is dog friendly then ALL the shops should be too. I was not in her room and my dog was on a lead being as good as gold. Bad attitude Aleena.Why move a paying customer when they are sitting in the seat furthest from the eye test room and make them wait by the door. I'm not some trash to be thrown out. It's only down to the excellent service from Vizi that had me use this shop in the first place. He'd won me over until this high and mighty attitude lady spoke down to me. But be warned she has so much love for herself that you cannot have a discussion with her, hence why she made me move instead of giving it a few minutes then I would have left anyway.
July 2023 by Alan Ward
Excellent service and very professional staff. Easy to talk to and a credit to V E!
July 2023 by dave goodyer
Excellent service, very friendly staff. I was seen on time for my appointment, I needed new glasses and my options were explained clearly. Excellent range of frames to choose from, I would definitely recommend.
June 2023 by Saffron Gibson
Aleena has been absolutely fantastic with my son and I can?t thank her enough. She?s so kind and lovely and went above and beyond. So many kids glasses to pick from and all the staff were so kind. Nothing was a problem at all. Thank you ??
May 2023 by marina Gibbons
I have found Kara to be extremely professional and friendly with a ?nothing is any problem? attitude. She is very polite and explains things in great detail the best I?ve come across in the industry. So glad I switched from my previous opticians!
April 2023 by gary grainger
Fantastic service from fizy and all the staff. Very personal and very professional.
March 2023 by Heather Martin
Not Vision Express? finest moment. Took three weeks to get my new lenses ready, but when I tried them they were unwearable and gave me a headache immediately. The ladies in the branch took some measurements and determind they had machined the lenses wrong (possibly used the old lens blank settings). So I have to wait some more. The branch staff were really helpful and kind and professional. But the is is the 4th week I?m without the correct prescription and my preferred frames which I rely on for work. That said, it?s only the 2nd such problem in about 20years so I can?t complain too much!
October 2022 by molio G
FANTASTIC SERVICE!!! So speedy and efficient! I got my spectacles within one hour! And they have an insurance policy etc, so now I have peace of mind with my spectacles. I was served by a smart young man, I believe his name was Fizzy. He helped me choose my varifocals and measured them up precisely! 10/10 from me! Definitely recommend to all family and friends!
October 2022 by Vineta Dr?zniece
Very fast service, interested, responsive staff. I am very satisfied! I recommend: if you need glasses, then only here!!Thank you! :)
October 2022 by Iulia C.
I came without an appointment, and everything went quick and well. The staff was nice and professional.
September 2022 by Spl Loosley
Very good service with eye test and new glasses.
July 2022 by Kate Creedy
Really positive experience. Thorough eye examination and care and time spent on getting the right mix of frames for driving and reading. Can highly recommend.
July 2022 by Jenny Horne
Best eye test l have ever had in my life. Efficient and very helpful personnel ? I will be using Vision Express for all future eye tests!!!
