October 2023 by Gary Thomas
The queues are always long and slow. Never enough staff to deal with customers at the till.
August 2023 by John Davies
Click and collect states ready in as little as 30 mins what it should state is expect to wait 6 to 24 hours, 1 person on the tills on a Saturday in store, bags of ballast, mot type 1 and sharp sand all damaged. Store needs to try much harder!
December 2022 by Stephen Rainsbury
Typical DIY store, reasonably well stocked but check prices against B&Q and Toolstatoon which are only 200m away.Turning right to get out can be a pain, so turn left and turn around in Waitrose :-)The toilet is always shut. :-(
December 2022 by Tim Cooper
Although the item I required was in stock the queue to pay for my items was really bad. There was one person operating the checkout and a few members of staff stood around scratching their arses. I will be going elsewhere in future.
November 2022 by Ian Gidley
Not even worth one star. Ordered a delivery. Waited all day 7am to 7pm. Didn't turn up. No email. Head office said it would be coming but it didn't. No one answering phone in transport dept. Spoke to duty manager who was powerless and could only offer a refund which was unacceptable as the only day we could do the job was the day after we ordered the materials for and he could not organise a delivery on Saturday. Don't bother, use a proper builders merchants that don't rely on Wincanton Transport.
November 2022 by Neil Backhurst
Went to pick up shelving units (3 in stock on website) only one available on shop floor, told it was too late in the day to get another one from stock and to come back tomorrow. Order 2nd one online, waited over a day for confirmation of collection, Returned to store to collect only to find the wrong product waiting. Had to get it delivered, then it arrived with a damaged box, found one of the MDF shelves had a chunk out of it. Try harder Wicks! I could have got this on Amazon with less grief!
September 2022 by Rob Fox
Well wicks had the timber we was looking for but cost had gone up considerably from the last time we visited the store
July 2022 by George Chapman
DIY builder's merchant carries most things that B&Q ect don't
July 2022 by Steve Boshboy
Loads of supplies, plenty of space, friendly staff and good parking too!
June 2022 by ray ray
Always a good experience at Wickes.The staff are very helpful and they have what I need every time. Top job ?
March 2022 by Michael Lucas
A store full if DIY or for trade you will find all you need in this well set out store which also offers click and collectThe staff very helpful and only to please to help out
March 2022 by Steve Tustian
Terrible shop, no customer toilets,And rude staff, will not use them again
January 2022 by Nathan Martin
*edit to the below: I ordered a lot of compost from here, their own brand and it is terrible and full of weed seeds. Used on my allotment and this year I'm just having to dig out beds of weeds where i used the compost.Friendly staff. Well laid out store, smart
January 2022 by Vitalie Manza
I have checked on online store website and it showed me that the product i need is available in store. I decide to travel to Banbury from Northampton ru buy it. When I entered the store and ask one of wickes staff, I was told that it not available, wasn?t found. I went outside to my car and made an order online click and collect, and surprise the product was ready to collect in 10 minutes since i make the order.What to say i don't know, but definitely it was a bad experience, and i can't trust anymore Wickes staff.
January 2022 by Peter Wigmore
Busy as should be expected on a bank holiday weekend. Customers did well maintaining social distancing whilst queuing for the check out. An additional assistance here would have been helpful.
