February 2024 by Deborah Standley
Wonderful customer service and incredibly friendly staff.Nothing is or was too much trouble even when I spent ages choosing new framesHighly recommend
January 2024 by Garry Potter
Both my wife and I recently had new glasses from Vision Express Bicester. We both had Varifocal and Transition lenses. I also had a pair of sunglasses that are Varifocal and Polarised. I need to point out firstly that the staff were all fantastic and were both professional and knowledgeable. We both had some issues with the glasses initially, but they were sorted out quickly and efficiently with no quibble. The reason for the 4 stars is the cost. I do realise that the company is competitively pricing, but it is still an awful lot of money and any other company would have lost that star too. Well done Bicester team, amazing service.
January 2024 by Graham Lange
Thank you for such great service this afternoon, a superb customer experience!
December 2023 by N U
My recent visit to Vision Express in Bicester stands out as one of the most pleasant and informative optician appointments I've had in my two decades of wearing glasses.Tham, the optician who conducted my eye exam, was exceptional. He took the time to thoroughly explain each step of the examination, clearly explaining what he was doing and why, and patiently answering any questions I had. His expertise and care were evident in his detailed explanations of my vision condition and the various lens options available.
October 2023 by ujani sen
I have visited this store a number of times. Staff are always friendly and patient. I cannot thank them enough for their patience with me. They always go that extra mile to meet my particular needs and make me feel confident about my vision.Thank you Vision Express and thanks to your staff in Bicester.
October 2023 by Simon Fisher
Nice calm and pleasant service, everything explained and so nice about my son sitting on the computer playing about, I fully recommend this branch
October 2023 by Marlon Stevens
Had an eye test the person who did it was very friendly and reassured me there was nothing to worry about and was well looked after found my perfect pair of glasses can't wait to get them so can see things clearly again thank you vision express for looking after me
October 2023 by Bill Howson
Ordered a pair of glass and they took over three weeks to make them. Pathetic service, lousy excuses, didn't fulfill our wishes, I would give them zero stars if that was an option
August 2023 by keith elrington
My visit to Vision Express was very friendly and very Professional. I will promote them and use them again.
August 2023 by Stephanie Evans
Wonderful peopleThey have looked after me and my families eyes for 20 years nowThankyou bicester vision express xxxc
June 2023 by Sarah-jane Brunt
Amazing Customer Service from Lyn and Tan at the Bicester Store. Popped in to look at glasses at 3pm and by 5.20pm I had picked my frames and the lenses had been put in and were ready to take home! Professional, Polite and very Knowledgeable. Thank you both very much.I would highly recommend, you don't come across this level of service very often.
May 2023 by K M
The service is very nice. However, my vision fell back in just two years. I had my lenses before that for at least 5. I always had UV protection on my lenses and everything was fine. Then I decided to check my vision and change the lenses as it fell back. I asked optician who was helping me to put UV protection on them and I was assured that they will and that they did when I picked them up. Last week I had to change my lenses and optician here told me they are completely bare and if I'm sure I want lenses like that again. I'm so disappointed. And I paid more money then I would in my country for lenses with protection.
May 2023 by Gabrielle Castle
Although the optician did a thorough job with my sons vision. I think he needs to be better at the way he phrases how he explains things. The way it was explained it made it seem like unless my son wears his glasses he may fall behind at school. It freaked my son out a bit and had to explain it to him when he got home that that wasn?t the case. As he got a bit nervous after the optician explained that his vision might affect his education without glasses . The team were lovely. But the optician did explain the same thing a few times. It didn?t feel seamless which it normally does. I really don?t want to put anyone down. But if my son is made to feel nervous based on what?s said I think that needs to be looked at. Sorry to say. Had great experiences prior to this.
May 2023 by Annonomous Me
Friendly staff, though the lenses used in my eye test were filthy so not the easiest to actually see through. Wide selection of glasses, though mostly all the same style. Eye test was rushed. Could be a better experience.
April 2023 by Nikki Burke
Excellent customer service today!! Exceeded expectations! Thank you everyone for my help with my son?s glasses. You have a great team and I will definitely return. The Buckingham branch could learn a thing or two from you all.
