February 2024 by Nicholas Wright
Sent several emails to terminate the sales contract. Even sent the same email to 3 of the staff in the same office. No response. Childish, ignorant and unprofessional behaviour. Had to correct one of them during a viewing, as when asked what energy utilities were connected, they said oil! Had to intervene and say no we don't use oil, we are all electric. They were giving details from a previous property.The so called professional photographer they use was awful, didn't want to speak or engage in conversation, was clumsy, moved furniture without permission, and didn't put it back. I moved various garden items into one area, so we could have nice photos of the garden, so what did she do, just took a photo of all the garden stuff, bins etc, unbelievable. The photos I had taken myself were much betterNot what you expect, when your paying them several thousand pounds!!!Estate Agents have long had a bad reputation for their business practices, and this is a classic example of why.
January 2024 by Ben Greenwood
I recently chose Connells Estate Agents to handle the sale of my house and was thoroughly impressed with their service. The team, particularly Ben and Alice, showcased an exceptional level of professionalism coupled with a genuinely friendly demeanor that significantly enhanced the entire process. Ben, with his deep market knowledge and expertise, provided invaluable insights that made the journey smooth and efficient. His guidance was instrumental in navigating the complexities of the sale.Alice complemented the experience with her warm and knowledgeable approach, ensuring every interaction was not just a transaction but a pleasant encounter. Her professionalism and approachable manner made the entire process feel straightforward and stress-free.The quality of the advertisement, in terms of both technical prowess and the excellent write-up, effectively showcased the best attributes of my home, leading to a swift offer at an acceptable level in just over a week.Overall, Connells provided a service that was both efficient and personable. The efforts of Ben, Alice, and the entire team were greatly appreciated, making the sale smoother than expected. I would certainly recommend their services to others looking for a reliable estate agent.
December 2023 by Rosie Arntsen
We sold our house through Ben who managed to sell the house before it even hit the market! We didn't have an easy time finding an onwards property with one falling through at exchange (with another agent). Connells were really understanding and made an effort to suggest some alternative properties and arranged visits for us.When we did find another property (which was being sold by the seller directly), Connells were a massive help and went above and beyond helping with this too! Alice and Ben were a dream team and really got the exchange/completion over the line! It was great knowing they were there to help in such a stressful week. Thank you both so much!
December 2023 by Lorna Mcguigan
I was so impressed from start to finish with the professionalism and care from the Carterton team with both my sale and purchase. Alice was particularly amazing with excellent communication skills. Very happy in my new home 2 months after making the offer.
December 2023 by Robert Searle
The team at Connells of Carterton could not have been more helpful. Ben was the lead on what turned out to be a complicated and problematic chain. He kept us fully up to date at all times and if the news was bad he preferred to explain this face to face rather than hide behind a message. Being ex military and retired from the Police I respect a person of integrity who does not shy away from a difficult situation. Ben ticked all the boxes. I would recommend Connells to anyone considering a property move.
October 2023 by Richard Halil
During the process of purchasing a property from Connells, I had the pleasure of working with their estate agent Alice.Alice Lydiat was a huge help/ drive during the whole process resulting in a seamless progress between I and the vendors.The key elements that stood out was the positive professional attitude that was applied during the whole process and maintaining momentum week by week ensuring the sale was progressing as efficiently as possible. Alice above and beyond to satisfy any questions I had provided total honest transparency and achieved completion on the desired deadline.Thank you very much.Heavily recommended.
October 2023 by Chris Rawlings
Connells were acting as local reps for an auction company selling the property I bought.Alice Lydiatt had showed showed me around several other properties before this one. I was very impressed with her professionalism in communication, appearance, knowledge of the property and speed at which she followed up my queries.I would hope to be able to do more business with Connells and Alice again.
October 2023 by Harry Gardner
It was my first time purchasing a property. Alice made this experience really easy and was amazing throughout the whole process. If I need to sell or purchase another property would recommend Connells.
October 2023 by Samantha Hayward
We had a lot of trouble with selling our property due to the legal paperwork that comes with a flat. Alice kept us in the loop every step of the way and did all that she could to process it quickly as possible. We will definitely go through them again if we sell in the future.
October 2023 by Bethan GUY
Alice was a fantastic agent for us. She went above and beyond when other agents in the chain were more than disappointing. I would thoroughly recommend Connells and especially Alice.
August 2023 by Carlos fandango
I had a bad experience with Connells in the past, but I decided to give them another chance after talking to Ben from the Carterton branch. He was very friendly, professional, and confident, and he convinced me that he could sell my house quickly and for a good price. He did exactly that, and I was very impressed with his service. I sold a one bedroom semi house in Carterton, which was in a quiet cul-de-sac and had a large garden. The market was quite competitive, but Ben managed to attract a lot of interest from buyers and arranged several viewings. He kept me updated throughout the process, answered all my questions promptly, and negotiated a great deal for me. He made everything easy and stress-free for me.Ben really redeemed himself and Connells in my eyes, and I would highly recommend him to anyone who is looking for an estate agent in Carterton. He is honest, reliable, and hard-working, and he will do his best to get you the best outcome possible. Thank you, Ben!**
June 2023 by Tamsin Lucas
Alice was awesome! Nothing was too much trouble, very professional & so friendly. Appointments to view were easy to make, as was her help with negotiations. Alice?s communication throughout was second to none. Thank you Alice & Connells for your help in finding out forever home!
June 2023 by Polina Sergeivna
We recently purchased a property through connells and they made it so easy. We had the pleasure of mainly dealing with Alice and she was so helpful and would always be a great contact for us, keeping us in the loop and making the experience of buying a house alot easier, when it can be a very stressful process. Any one who decides to use connolls I am sure will get the same service we did, and would recommend them to anyone.
May 2023 by Miss A Moss
I have been so impressed with the service provided by Connells from start to finish of my house sale. Alice was simply fantastic. I had a short deadline to sell my property, and before it had even gone onto right move they had found me viewings and within a week I had an offer! Since the offer, Alice has worked tirelessly to get the sale completed and has never once not returned an email or call- even when I was stressing! She has gone above and beyond, supporting me with solicitor issues and also liaising excellently with myself and the buyers. I could not fault the service provided to me and will use Connells and Alice again in the future. Thank you!
April 2023 by Denise Brown
Connells recently acted as the Estate Agent for the sale of my property in Carterton. I cannot fault their enthusiasm and commitment to getting the ?sale? over the line which became drawn out over a six month period, owing to some issues with Solicitors. Through this period Alice worked closely with me and the buyer, always polite and ready to go the extra mile, it was a real pleasure working with her. I highly recommend Connells Estate Agents.
