January 2024 by C S
Staff member was rude and unhelpful when we went in to donate today. Manners / being pleasant costs nothing. Disappointing experience.
December 2023 by Laduntan Ojo
The woman behind the counter is extremely rude and discriminatory. I've been there twice and each time she treated me like I have come there to steal. She always has this disdainful look. Meanwhile, I shop in other charity shops on the same street every week and everyone is well mannered.
October 2023 by clarinet845
The most appalling experience we've ever had when donating goods to a charity shop. My husband, who uses an NHS walking stick after having had a triple heart bypass operation, was helping me carry the goods to the store.We carried between us (a long distance due to lack of parking near the shop) a VERY heavy and very large bag of quality (many new) clothes and other goods. The woman behind the counter said the shop had too many goods already and had nowhere to put our donation. We asked if we could leave them in a corner of the shop and were told we could not do so as it would be 'a health hazard.' We asked if we could leave them in the back room and were told we were not allowed in there.Her colleague entered the shop and 'allowed' us to dump our donation on the very grubby floor of the back room (we needed to retain our bag), hardly an appropriate place for clean clothes.The rudeness and disinterest beggared belief.We have supported the BHF for many, many years. Never again, in any form, will we donate to this charity and we will actively avoid going into any of their charity shops.Cathryn A Sinclair (Dr.)
December 2022 by Jacqueline Pickford
Disgusted with attitude of staff. Had a large, heavy bag of nearly new clothing to donate and when asked where I should leave it, a young man behind counter said somewhat rudely, ?take it out the back?, with no offer to help. I took it where directed and a woman, who looked cross at being disturbed, said abruptly, ?I hope that doesn?t contain electrical items.? She never once showed any manners or gratitude for my donation and I will certainly not be using this charity shop again.
October 2022 by Catrin Rees
Appalled by the attitude of those working/volunteering at this store. They were extremely rude when I asked if I could donate a large bag of baby clothes and household items and I left the store without even a whisper of gratitude from the staff. I will not be donating to this store again.
July 2021 by Roberto R
love this place
July 2020 by Derek Mack
Great little charity shop friendly staff
