November 2023 by Will Hone
Brilliant. Derrick and Colin could not have been more helpful or flexible and saved a situation where I needed equipment at short notice. Prices very good too. I won't bother looking anywhere else next time I need things. Thanks guys!
June 2023 by Peter F
Super service, friendly and well organised. I got what I needed and had ordered, equipment in very good condition. Got short introduction on how to use the rattle plate, all worked well including returns. Thanks!
February 2023 by David Brogan
It?s the second time I had ordered a scaffolding tower.The first time no problems.The second time just the poorest customer service?let me explain,I ordered the scaffolding online knowing I would only need it a day I order the delivery in the am on the Friday and the pick up on the Saturday as this was an option on the website!When it was dropped off around lunchtime on the Friday I asked the guy when would it be picked up he said ?if I was done with it before 3:30 on Friday then they could pick it up then otherwise Saturday morning?Ok, unlikely I?d be finished with it by 3:30 so Saturday morning it is, we come in Saturday morning early put the scaffolding out the front of the gym and it was still there late morning so I rang Brandon?s Kidlington meet with the most condescending unsympathetic tone when I asked when the scaffolding would be picked up ?we only run a skeleton staff on a Saturday so it won?t be picked up till Monday?My response ?We?ve moved it outside ready for you to pick up as I only ordered it for a day?The response next was unbelievable ?if you had read the terms and conditions on our website you would?ve noticed that it is up to three days after your pick up time that we can pick it up, you a liable for any damage or loss if left outside before we pick it up??So you?re not picking it up today???Nope?So I read through the website at the very bottom of the first page Terms and conditions and there it is hidden away like the lost treasure of Atlantis.section 6.2 THE CUSTOMER MUST GIVE THE SUPPLIER REASONABLE NOTICE WHICH SHALL INCLUDE THREE WORKING DAYS.Rolling around laughing I only ordered it for a day how am I meant to give three working days notice?It?s a farce and the customer service a joke if you can?t pick it up when the customer wants it picking up don?t let it be an option.I?ll be letting my 750 members know not to use Brandon tool hire at every available opportunity.
December 2022 by D Bucklebury
Nice people quite polite, every tool you need for any job
October 2022 by Craig Buck
Customer service was great. Big up the black dude on reception. Made me laugh ??
July 2022 by Noel Johnson
Very efficient
May 2022 by Robert Staves
Excellent customer service, easy to find, nice staff, great rental prices. No hidden costs, pleasure to use and will do so again!
May 2022 by Richard Smith
Superb service, excellent prices, easy to collect, drop off and keep longer if necessary. Would absolutely use again!
May 2022 by john howe
Very friendly staff, had in stock what I wanted, highly recommended
April 2022 by Ashley Cook
The man running this shop is completely rude. You won't miss him ! Bullying his staff and making everything very unpleasant for them.
January 2022 by Debra Anne Freechild
I hired a floor sander & edging sander and all the necessary equipment needed to sand a wooden floor. The manager Derek went above and beyond -- extremely helpful, no fuss, just supporting us through some complications to get the job done at least cost to us! Thank you Derek! Definitely 5 star service every way!
October 2021 by Tim Thompson
Stroppy customer service from someone clearly bored with his job. There are so many hire companies, so avoid this one. Just not worth the aggro.
August 2021 by Adrian Williams
Can't speak highly enough of the service. Lovely and helpful people.
September 2019 by Alex James
Really well priced compared to other local hire locations
May 2019 by Mick Lacey
Brilliant service many many thanks to Derrick especially.... I would thoroughly recommend anyone to use them once again thanks to Derrick and the others
