January 2024 by PARVATHY R
It was a wonderful shopping experience and Kaitlin supported me so much and it made my shopping so smooth.. Thank you Kaitlin. You are an asset to Decathlon. :)
December 2023 by DASH250671
Have bought our kids their bikes here. Great bikes and great service. My son?s 2 years ago. On buying my daughter a new bike for Christmas I was looking to get the bike insured. T&cs say you need to provide a proof of receipt of any lock you use, I bought this separately on the day of purchase of our sons bike, so unfortunately I didn?t have a receipt. On contacting Decathlon Oxford they have been able to locate a copy of the receipt and email me. Such great service.
December 2023 by Matt Jones
We came in looking for gravel bikes. We were served by George who was very knowledgeable and helpful, giving good advice tailored to what we needed. Excellent experience, would recommend.
December 2023 by Antonella's Vlog
A BIG THANK YOU to Alasdair of Decathlon (Oxford) for his utterly amazing help. We have just bought a nice scooter for our 6-year-old daughter, and he was absolutely brilliant!
December 2023 by Luke Uttley
Thanks to the really helpful staff at this branch who went above and beyond with our kayak return- special mention to Laura J for following up with us as she promised she would
December 2023 by Steve Humphries
Great customer service and knowledgeable staff in the bike department.
December 2023 by Thales Ferreira
Massive kudos to Alejandra! I purchased a jacket in store hoping that it would arrive a day or two later. After a week of delay, I spoke to Alejandra whom immediately resorted to fixing this issue. She contacted Decathlon central and ensured the jacket was being delivered to the store the next morning. Surprisingly, she called me the next day outside of her shift hours to confirm the ordered had arrived! She has displayed exceptional customer support and this review is incomparable to the effort she put into help me with a delayed jacket order!
October 2023 by Dr. Sam
Excellent! I was desperate to fix my bike before a long cycle quickly. Marcus was able to do this (as well as a service!) on the same day. Great service and I am very grateful
October 2023 by Jan Roberts
Bought a bike for my son. Reasonably priced and it was ready in 30 minutes. Staff was friendly and helpful. Lots of choice for accessories and safety gear.
October 2023 by Allly
A really big shop with lots of parking unfortunately there isn't a great choice of high quality walking Wear and compared to other retailers it quite pricey for some products . The changing rooms are small and aren't very private . Wouldn't return there
October 2023 by George Downs
Love visiting this store!- very useful stuff at decent prices
September 2023 by Paulina Bryjka
Awful customer service at least for the cycling part of the shop. Came in the other day with my partner to buy a mountain bike, was told by the chap that the didn?t have his size on display but had it in a box out the back then he walked off. We then ordered it online, paid extra to receive it the next day and then our order was cancelled just before lunchtime. We called the store and no answers; we got through to a chap who didn?t sound particularly keen to be answering the phone, only to be told that the order was cancelled probably because the bike was reserved for someone and that?s it, no alternative or apology. Very rude staff currently in the cycling area!
September 2023 by Gosia Gosia
Just come back from Decathlon and received the most amazing customer service from Laura. She was absolutely brilliant!
August 2023 by James Coleman
Big store with really helpful staff. They have something for every sport and at a range of budgets. Parking can be a bit tight so park by b&q and stroll over.
August 2023 by Ginger Jansen
They've somehow managed to sell us two faulty items in a row. First, we bought a tent which had a hole in it (which we discovered when we used it first time to go camping and it started raining). They kindly offered us a £30 voucher for the inconvenience and offered an exhange. We then used the voucher to buy a camping kitchen unit - when we came home we thought we'd set it up so to check it's all fine. Of course it wasn't - mud on the legs, bits missing, and scratches on the metal. Unusable, and another 34 mile trip to Decathlon wasted.Decathlon clearly just throw returned items back on the shelf - make sure you open boxes/bags before purchasing to make sure it's actually brand new. Just ridiculous that 100% of our purchases have had issues. Won't be returning.Positives are friendly staff in-store (not great online) but that's it.