March 2024 by Ellen Johnson
My recent visit to Pizza Express in Oxford was completely unsatisfactory.Things started off fine with our starters being served quickly, but it all went downhill from here onwards.We waited ages for our mains, with two tables who ordered after us receiving their food before we did. One of those tables also had pasta dishes, to which we were told when ordering that there was no pasta at all!During this time we were waiting, I began to notice that the staff appeared to be closing the restaurant for the night - taking bins out, wearing coats while still serving customers, walking round with a drill in hand, waiting staff shouting goodbye at the kitchen staff - all of which was not at all pleasant for us, nor professional. The kitchen staff were also wiping down all the kitchen surfaces before we had even received our mains. This was completely unacceptable considering it was an hour and a half before they were meant to close and it was a Saturday night!When our mains did arrive, two of the pizzas that were meant to have chicken on came without the chicken. These were then replaced, but there was no apologies from the staff or any details about how they were dealing with the issue at the time. By this point, we felt very rushed to eat our food and leave as they were closing so early.We also had issues with settling our bill via their online app, with the manager trying to explain how 2 of our payments had failed. When we had worked out how to resolve this issue, I informed the manager of this and he preceded to completely shut me down in a rude and inconsiderate manner.Overall, despite the nice food (when the correct meals were received), the atmosphere created and complete lack of etiquette from the staff made this dining experience utterly appalling.I certainly will not be returning for the foreseeable future and would much prefer to go to one of the other Italian restaurants down George Street.
March 2024 by Just me Myself (ja)
(18/03) very delicious, very nice service, quite fast and
March 2024 by carrie deville
Beautiful atmosphere and very friendly staff, mine and my sons favourite pizza ? pasta place ?Vegetarian options: You can choose non meat options
February 2024 by Simon Rodaway
Friendly team. Excellent food very well presented.
February 2024 by S Hennigan
This is a lovely pizza Express restaurant in Oxford tucked away from the high street. We were celebrating our son?s 18th birthday, but didn?t tell the lovely lady serving us not wanting to be embarrassed, although he did get his free pudding! The food was delicious, especially my vegetarian Calabrese pizza and lovely staff providing a great service.Vegetarian options: You can change any of the pizzas to vegetarian which is great!
February 2024 by George Buchanan
Perfect level of busy, booked 3 hours in advance and just lovely service. Got the app for good deals. Would recommend! Despite it sounding like an ad lolDietary restrictions: Great for gluten free
February 2024 by Eduardo Ohira
Another horrible Pizza Express. Plenty of tables available but waitresses refuse us because we did not have booking but again plenty if empty tables. I am seriously thinking to not come to any pizza express anymore. By the way I can pay the restaurant and I was normally dressed does not understand this behaviour.
February 2024 by Ricardo Campos
Wheelchair accessibility: Without access to principal floor
February 2024 by Oliver May
Came here for an evening meal and didn't bother staying past being seated. Our server was incredibly grumpy and rude and as such we decided not to stay as we were not made to feel welcome nor comfortable. Would not recommend after this experience and will not be
February 2024 by Sunny Kim
It was very good rather than other
January 2024 by Catherine Preston
We visited here on my daughter's recommendation. I don't want to tell too many people about this restaurant! Pizza (gluten-free) was served on a black board to make it obvious which is which - smart and subtle move.The building is wonderful for historians and anyone who likes quirky buildings.The staff were friendly and polite throughout. We had a great conversation with one of the servers, Fergus (We're sorry if we kept him chatting too long!), and the manager, which extended a quick meal into a pleasant and memorable evening out. Many thanks to you both.Dietary restrictions: Clear options for these, and you're asked to alert staff if food isn't presented on a different plate/board. Clever and subtle.
December 2023 by Max
The food is lovely as with every pizza express however the staff were a bit fed up and it took a while to get the
December 2023 by Jane Yates
Disappointing Experience with Two Good To Go from Oxford Pizza ExpressToo Good To Go is a service with a mobile app that connects customers to restaurants and stores that have surplus unsold food which is still good.I recently ordered a Two Good To Go bag from Pizza Express in Oxford through the app, and the entire experience left much to be desired.The food was disappointingly cold and un-tasty. I tried a small bite from each item, but it made me feel ill as there was an unusually greasy taste to the main dish that I hadn't encountered in the 22 other Two Good To Go bags I've tried from various establishments around Oxford. It's noteworthy that Pizza Express doesn't cook in grease or oil, so this taste was unexpected, possibly stemming from the cheese used. In an attempt to salvage something from the disappointing side dishes, I peeled off the tough bread crust from the chicken strips to share with my Labrador. And the potato dish! possibly chips, had clumped together into a less-than-appetising mass. I love my dog too much to have given her that so it went in the bin with the rest of it.Upon reaching out to the store for a resolution, I spoke with .-.-.-, who proved unhelpful and even argumentative. When I requested a refund due to the unsatisfactory quality, .-.-.- insisted I contact customer services but refused to provide any information, simply instructing me to "Google it." This lack of assistance from a representative was disheartening, especially for a new customer seeking a positive experience.In an attempt to resolve the issue, I engaged in a live chat on the Pizza Express website with K. While she did her best to assist, the process seemed unnecessarily convoluted. When I mentioned feeling unwell due to the cold and greasy tasting food, K stated that she would have to pass the matter on to the Quality and Safety department. Unfortunately, she couldn't confirm whether a refund would be issued, and I received a ticket number with a waiting period of up to 7 days for resolution.As a customer, one would expect a reputable establishment like Pizza Express to consistently deliver high-quality food, fostering a desire to return and share the experience with family. This particular incident, however, fell far short of that expectation.In addition, the inconvenience of having to personally pick up the late-night order added to the overall dissatisfaction, as I had to make a special journey to collect it. On a positive note, I did have a pleasant chat with a fellow student who was also collecting a bag at the same time.In conclusion, I appreciate K's efforts to address the issue, but the lack of clarity on a potential refund, the overall complexity of the resolution process, coupled with the late-night pickup experience, and the extended wait time for resolution, with a further up to 7 days, have left me with reservations about Pizza Express.Maybe, the feeling ill was not all to do with the taste, but the lack of food I was able to eat from the disappointing selection.
December 2023 by Hailey Burgess
I visit Pizza Express quite often and am always welcomed back. The pizzas are outstanding, and I couldn't recommend enough.
December 2023 by Lee Glen
As with all Pizza Express outlets that we have visited, they are sooooo tight, that they don't heat the toilets, the water that comes out of the tap, or have heated hand dryers. It really is petty and off-putting. Service here today left a lot to be desired with the female waitress complaining how she was on her own (and did so abruptly and with no essence of a smile). It's not the customers fault, in fact they keep you in a job so you may wish to remember that. Obvs this review will no doubt receive the same bog standard response as most of the others, typed (from the owner probably) with the same level of un-interest by which we were served. Save yourself the bother. You won't be seeing us soon!
