February 2024 by Arthur N
Till service very slow
January 2024 by D N
They are amazing people and very amiable. The store manager was present, keeping an eye on things, and helped me find the right size quickly.I love the quality of the products as well, by the way, excellent products on sale.Good job, guys! I enjoyed my customer experience today.
January 2024 by Adam El
Top floor till closed despite staff stood at it chatting away. Why is this always the case? Menswear changing rooms were a mess - clothes everywhere, on the floor, and hung up. Nowhere to hang the clothes I wanted to try on and no chair/stool to sit at. Also, absolutely too hot in there to enjoy shopping comfortably.
August 2023 by Jannat _
Waited in queue for ages, and eventually two colleagues came in, a male with curly hair and a female, no urgency at all?, no apologies for being late, no smiling, been to a lot of other river islands with better customer services ! This is why some stores lose profits as customers would just go elsewhere !
August 2023 by Ene Joy
Ever so stylish fashion pieces of high quality and durabilty at River Island. The staff are approachable, respectful and willing to assist. I love the sitting areas/chairs available across different areas of the store.
April 2023 by mellow
Camilla is the kindest sales assistant in the store! Her service was amazing! WE NEED MORE PEOPLE LIKE YOU CAMILLA! i hope your work and customer service is appreciated <3
February 2023 by Linda Chambers
I just would like to let the management know that if each customer is asked ?where you are originally from? as I was asked at the till today, the 3d of February 2023 at 14.45 pm speaking plain English,the store may have a law suit for discrimination
January 2023 by Yousef Tehrani
I have been in my favourite place tonight which is 15th of December 2022What a horrible experience of the customer service in down stairs proper ignorance, rude... shame L...
December 2022 by Iseekay
2 staff members are very slay!!!!!!!!!! ?
November 2022 by S Jimenez
Amazing customer service from Jordan, who went above and beyond! He undressed the manikin model so that I could have the Shirt I wanted ( Last size) :)
March 2022 by Vee lee
Appalling customer service and I will not be shopping with river island again. My package was missing in transit for 4 days. It got delivered 4 days late and when it arrived the package was damage a big massive tear in the centre of bag. Called customer service immediately once I noticed this. They told me to fill out a missing item form, I did this and attached photo's. Only to be told 2 weeks later my claim was declined and I will not get a refund and no one can override this by payments team.Absolutely disgusting... still 3 packages WORTH £400 are missing still with hermes 35 days later and still River Island do not want to refund me stating even though it was not delivered once its been found and returned to their warehouse before I get a refund.If YOU DONT HAVE TO BUY FROM THEM PLEASE DONT.
July 2021 by Kathy Hamilton
Very polite and helpful staff.
July 2020 by John Lawal (thewhisperer)
If you are looking for casual or semi formal dressing and nice shoes, then this is the perfect place to go
July 2020 by barry wedge
Affordable Clothing and jewellery and footwear
July 2020 by Mohammed Zameer
Good cloth ware
