January 2024 by Margaret Williams
Promised drugs to be in today reassurance given several times.No drugs available when tried to pick upThis is not the first occurrenceExcuse after excuse given- gp fault - delivery not in - on orderBUTBottom line why say they?ll have/ or have if they don?t know!!!!They were ask have you got before Christmas, you definitely got it haven?t you ?Answered yes !!! Hence review !!!!Had to source elsewhere
December 2023 by Mohammed Rashid
Got to the pharmacy at 5:28pm, was told they were closed, went back to the car only to see they let somebody else in, when I questioned them about it I was told it was none of my business. Very bad manners and unfair in dealing with customers
September 2023 by millie giles
Very helpful staff even though only two majority of the time!
August 2023 by HM
No improvement since last review by another customer - they don?t pick up the phone. Being busy is not an excuse, hire more people if the pharmacy is so popular that no one has a minute to answer the phone.
July 2023 by Moscow Station
Really dire pharmacy. They rarely answer the phone or text when a prescription is ready.Queues are so long and the service is sub standard. Not a pleasant experience.
May 2023 by micky Oxford
TOTALY abysmal service don?t answer the phone don?t text when ready must be one of the worst pharmacies in oxford
Supper slow motion type of service gp next to it is open but they are closed not doing good 5 people in the back but you have to wait long time for a midicen
September 2022 by vicky Mags
Some staff made you feellike they are doing you a favour when in fact I am paying for the prescription. It takes ages for them to give you your medicines and a few occasion you have to come back for the rest. I came back and still not available. Sorry but Im happy with boots now just a few blocks away. Glad i transferred.
September 2022 by John Monteiro
Not sure why the staff are so surly at this pharmacy. I have used others in the past (all were Rowland's) and they were most welcoming & answered queries without an issue ~ even found my prescription & meds without a problem. If you try to phone, you will be lucky if anyone answers! There is one particular person (a lady) who is pleasant on the phone, but it's a bit of a lottery ~ I have phoned them twice yesterday, got that nice lady on the phone, she asked for me to call today ~ 8 times today, so far ~ no reply! I was ASKED by the lady from Rowland's yesteday to call them today, and again on Monday. Hopefully Monday will be better? Yes, we can hope! Very disappointed in their service, and their manner (except for that one lady I spoke to yesterday)
August 2022 by Tim
Rude, unfriendly and unhelpful.These guys persistently close their doors early (usually around 15mins before their official closing times) and lock customers out of the shop.These are customers who require medicine, and medical treatment. It?s a disgrace.They never answer the phone either. Lazy, grumpy staff.
July 2022 by Caroline Archer
Pharmacy only stays open due to its proximity to the GP surgery. The staff do not fee inclined to accommodate any special needs or requests eg dosette boxes. Expect queues and a corporate service.However, it is seems to provide a minimally competent service and I do not think there is a high clinical risk.
June 2022 by Sophie Worters
Always super friendly, very understanding and helpful. They go above and beyond to help assist any query and are always full of suggestions as and when needed. By far the best pharmacy in town.
June 2022 by Ruy Sebastian Bonilla
The absolute worst pharmacy I?ve been to. Unfriendly, impolite, unhelpful, and frankly quite rude. The staff clearly don?t enjoy interacting with people as I saw a lady instructing a 90year old to login to the internet app to modify a subscription. Clearly unable to help.
May 2022 by Joao Rozo
Not sure why the staff are so surly at this pharmacy. I have used others in the past (all were Rowland's) and they were most welcoming & answered queries without an issue ~ even found my prescription & meds without a problem. If you try to phone, you will be lucky if anyone answers! There is one particular person (a lady) who is pleasant on the phone, but it's a bit of a lottery ~ I have phoned them twice yesterday, got that nice lady on the phone, she asked for me to call today ~ 8 times today, so far ~ no reply! I was ASKED by the lady from Rowland's yesteday to call them today, and again on Monday. Hopefully Monday will be better? Yes, we can hope! Very disappointed in their service, and their manner (except for that one lady I spoke to yesterday)
July 2021 by Rabea K.
Wouldn?t recommend. When I came to pick up my prescription I was told it hasn?t even been ordered yet. Was told by a member of staff that I should try to pick it up from a different pharmacy. My GP said it may take long to rearrange the delivery, since their records show it?s been delivered to this pharmacy. When I called the pharmacy again and asked when I can pick up the prescription I was told they can?t find my name in their records?! They ordered it for me now, will try to pick it up one more time tomorrow but will change the pharmacy after that.Update: came in the next day and they told me they are ?not allowed? to order it and they?d never heard of this medication. Arranged with my GP to be able to pick it up from somewhere else. Worked without any complications.
