I have had to cancel recently due to unforeseen circumstances for Richmond Central, I had not expected to cancel and it is over 2 weeks since I was due, I know I used the saver rate and that's because I didn't expect to cancel, I wouldn't expect a full refund but a partial refund would of been nice especially since it is... read full comment
September 2023
My partner booked a room for 26th Sept online to be close to our daughter in hospital, to be charged twice for same booking so we contacted customer services to be told our reservation had been cancelled by themselves and we wouldn't receive our refund for 10+days which I think is totally unacceptable they spoke to her... read full comment
September 2023
Carpet fitters working all night long banging and loud talking inside and outside master room keys given out because the key cards weren't working approx 35 of us there doesn't need saying won't be going back there ring head office put through to complaint nobody answers can't care won't care and don't care I have got... read full comment
