February 2024 by Jown Si
We are on the cashier and suddenly changed our mind to take an item and put it back in the nearby shelf. The old lady in the cashier called my attention and looking at me from head to foot with demeaning eyes and ask to give the item back to her. It could?ve been handled properly but I guess from my experience most of the them are not aware what good customer service is.
February 2024 by simone james
Been shopping at this store for many years and its always been great .. since the end of last year they have changed everything around and nothing is easy to find or makes any sense ..Today 2 members of staff went above and beyond trying to help me find things checking every isle they could think off and even asking management! One was named Matt and I didn't catch the other young man's name .We didn't manage to find any of the items but they definitely gave it a good go !Thank you to both Gentlemen this store change must not be easy on you guys but I appreciate the effort5 star for the guys but 3 star for the store and how it's now organised
February 2024 by B b
David is the most pleasant man I have ever met
January 2024 by Derek Casey
Asda punish customers who return to the car park, I arrived at 8.00am dropped wife to start in store shop i went out to get fuel at Asda took 5 minutes i re-enter car park to collect wife and shopping left at 8.35 told by staff member in car park I will get a ticket for returning in less than 2 hours! I wonder how many customers they have lost through inconsiderate car park rules lots I hope.
January 2024 by Shuyel Bari
A wonderful supermarket ideally located easy to reach in all directions. Carrys all your household goods, grocery, cleaning products and so much more.
December 2023 by RDGenesis 2020
This asda is shockingIts 200% dirtyThe shelfs are never fullThe place is full of rubbish all over the floorIt needs massive improvementsWhich photos have been taken and sent to asda hq them self'sAs for the female sercurty she needs to be fired she was sat looking for a new phone and not watching anything
December 2023 by Michelle
14/12/2023 @ 1:25pmI purchased a carton of Alpro milk, clearly marked with a discounted price. However, upon reaching the self-checkout till, the milk was charged at the full price.Upon informing a staff member, a woman in her 60s, she went to verify the offer price. Simultaneously, the self-checkout machine persistently prompted me with a warning, and I consistently selected 'no.' Another older female staff member, also in her 60s, intervened to override the order, displaying an alarming level of rudeness and an unprofessional attitude.Despite my willingness to rescan the items, she remarked that I had created a significant issue for the machine, rolled her eyes dismissively, and proceeded to walk away. Such conduct not only left me feeling unwelcome but also questioned the commitment to providing quality customer service.I urge the management or HR team to investigate this incident thoroughly and consider implementing additional customer service training to prevent the recurrence of such disappointing encounters!
December 2023 by PS
Been shopping here for a very long time and just received a final parking ticket for £140.I've only ever parked asda for shopping, I've never received any warning or information prior to a final notice.Seems very suspicious and the wrong way to conduct a business.Regardless what happens I will not risk entering this carpark or store again and I wouldn't dare pay a private company £140 for parking.Not in 1 million years and I was shopping here daily
November 2023 by Jacky Dark
Ive shopped at Asda Wheatley for many years.I visited the store today and felt I needed to comment on the service I received.It was 2.15 Tues 7th Nov and an older lady served me. She called everyone love but her customer care was appalling. I asked for a carrier bag which didn't arrive until I asked again. I waited to pay and stood there ages whilst she chatted to a male colleague. Then I waited for my receipt and she was too busy chattingup her colleague.I couldn't believe it when she literally threw my receipt on the table top without even looking at me! She was so rude and I hadn't given her any reason to be!
October 2023 by Tanjin Ahsan
Perfect location for Whitney residents, with lot of options to choose from. Loved their economy ASDA Just Essential items. Also the fresh baked bakery items are plus. They also have George Home appliances which are good in quality for the price. Loved their item segregation, helps me to find my items easily. The pay point and free cash out ATMs just beside the building helps the customers. Finally, they have huge parking and a Travelodge hotel and a Harvester restaurant just beside it, which is a plus when someone visits Oxford for a limited time! Strongly recommend.
October 2023 by Neil Hayes
This store seems to be going downhill, empty shelves lack of stock and it's started to become a discussion locally like ?is ASDA closing down??.When we leave to go shopping it?s a case of turn left to ASDA or right to Waitrose and now we find ourselves turning right.Very sad, we used to love the store.
September 2023 by Emily Godfrey
I visit Asda at least 3 times a week, even worked there so I know the policy?s and procedures. I picked up 3 items today that were placed under the wrong SEL. They wouldn?t honour the mistake, it was the same product just a different size. Bit disappointed truth be told.
September 2023 by Mo Hoque
Thank you for Margaret on customer check out in Wheatley Asda, what a wonderful woman with a welcoming smile, made my experience at Asda worth while! Even if it?s a 15 mins drive it is worth it! We need more Margaret in this world! Thank you so much!
September 2023 by Mystery Shopper
I visit Asda at least 3 times a week, even worked there so I know the policy?s and procedures. I picked up 3 items today that were placed under the wrong SEL. They wouldn?t honour the mistake, it was the same product just a different size. Bit disappointed truth be told.
July 2023 by Maureen Law
On arriving at Wheatley Asda I noticed all flowers and plants to be very dry. I approached customer services and asked if someone could address this problem. On leaving store, did check, nothing had been done. If you are going to sell plants, at least look after them. I will not be recommending this store to anyone and will not return.
