November 2023 by siya ambekar
Excellent service, as Indians we came for lunch on diwali and were served by a lovely Indian lady (assuming) who was polite and apologetic for the food delays even though my companions were slightly rude about the long wait for food. Working on Diwali as an Indian and maintaining great service despite unkindness is admirable, I commend pizzaexpress Oxford on this choice of staff.
October 2023 by BirdsCanflyWhyCantI
There was a long wait to get seats and the waiter spilled sauce on my colleague. The pizza itself was good however.
September 2023 by Graham Gibbs
I can not describe what a poorly run place Pizza Express is. We could not order the pizza we like as they didn't have the ingredients, the same with our second choice. We politely asked if they could melt the butter for the dough balls to help apply to them, unfortunately this was a task too hard for the kitchen. When the pizza came out (minus the extra topping we asked for) we had to ask for a pizza cutter to cut the pizza into slices ourselves, It was a shambles. We complained and were given a 20% discount but left half of the dough balls and two thirds of the pizza. Thankfully Burger King was next door. The only highlight was watching other customers who were too polite to ask for a pizza cutter, rip their pizza to bits and eat like savages. How this place is still operating is mind boggling
September 2023 by Emily F
Please avoid this place if you want food in under an hour and a half.I didn't read reviews before we went last week.We arrived at 6.45pm. By 19.50 we still hadn't had our food.We got up to leave, within a few minutes they threw a pizza and things on a plate and told us it was our order.More bothered about fulfilling takeaway orders than people who go into eat.Worst £32 I've ever spent. I should of got a refund and need to write to pizza express as they advertise outside the restaurant pizza within 9 minutes or something..... More like 109 minutes if your lucky.Shocking, not even an apology or money off etc. Should of refused to pay!
September 2023 by Jonathan Banks
Took an hour to get food and half the food seemed unavailable. Our main server seemed completely oblivious the whole situation was rescued by Erica who came across apologized and told us they didn't have mushrooms and jumped in when our main server ignored us. Give Erica a raise and workout what the heck is going on with everyone and everything else, possibly the worst pizza express experience
September 2023 by Jake V
They were unable to apply the student discount on their system and proceeded to tell us that it was our fault because of what we ordered and conflicting with the promo (it wasn?t). Very rude and gas lighting when trying to solve. We were being very pleasant but the manager gas lit us into making us think it was our issue, saying we shouldn?t have ordered certain food, or that it wasn?t valid on a Tuesday (despite the offer being valued Sunday-Thursday). Wish they were just honest they didn?t know how to make the system work, rather then being rude to us. Food was awful for a £16 pizza, management were incompetent and rude. Waiter was lovely and more helpful than the manager ? and actually understood the situation as the manager made a scene in the restaurant.
September 2023 by Simon Shouler
Came in, sat down for a table with the family. Three waiters and after 10mins still no service of any kind. We walked out. Waiters were simply not even bothered. Two other tables followed suit. Wouldn?t be so bad if they were busy. A total of six tables in the entire restaurant. Terrible!
August 2023 by Adam Hoskins
The food was good, cooked well and no issues.
However the customer service was shocking?
Having walked through the door, asked for a table for 2, a staff member pointed at a table and we went to sit down.
No menus presented to us for over 10 minutes, we went and got our own. Then another 10-15 minutes until we spotted someone to ask about ordering.
During this time multiple people had gotten up and walked out or were being turned away.
Once ordered drinks were quick, starters were made and placed on the counter, sat for several minutes with multiple staff walking past ignoring them until the chief pointed them out,
Pizza arrived quickly after and no complaints there.
We then observed multiple people being turned away or told 55 minute wait on food, the next group that entered told 35 minute wait ( we were sitting by the door ). Multiple empty tables, I counted 12 plus two booths.
All 12 tables were covered in items from previous customers or not made ready / cleaned etc.
Only 4 tables had customers at the time.
Multiple people wanted to come eat, each of them told different things to discourage them from staying,
I was shocked to see such a popular venue turning people away, lack of attention to detail and general lack of speed, it was almost like they didn?t want to serve people. Who ever owns this place either directly or on franchise needs to address this as your staff are costing you money!
12 tables, 4 seats on average per table, average cost per person? I?m sure you can do the maths?
August 2023 by Sarah Corrin
I am totally shocked and disgusted at the poor service at the Oxford services branch . As we sat down a family of six got up and left as they had been sitting for half an hour and still hadn?t had their food order taken . We had to wait about ten minutes for ours to be taken but that was after one of the waiters had finished his conversation with his friend from Starbucks !When ordering we asked for our salad to come the same time as our mains , this didn?t happen , the salad came almost straight away and then we had to call over to the waiter to ask for our drinks after another ten minutes .During the time spent in the restaurant , the two waiting staff were in deep conversation with each other , complete oblivious to their customers waiting and to the calls from the chefs shouting ?service? .At one point they were both stood in the back room chatting while the chefs had to serve the pizzas , we even seen one of the chefs go into the back room to bring them out to serve their customers !!I have honestly never seen anything like this in my life , I don?t know how anyone can think this is acceptable behaviour .To be fair to the chefs , they were holding the place together , cooking , serving and chasing up the shocking awful waiters to get out and do their job.Never again !!!
August 2023 by Roy Judgeroy
On arrival you wait to be seated. 11 tables free out of approximately 25. Nobody acknowledges us for 10 minutes, nobody in front of us, nobody behind and is not particularly busy.We are seated with one menu between 3, not a massive problem but old food on the ?clean? cutlery was. Only one fork out of 3 was dirty to be fair. The guy laying the table was pleasant enough and said they were very busy. (The restaurant was just over half full.) Then 20 mins passes. No drinks offered. No food order taken. We seemed like an inconvenience. There was a female waitress in a red top who unfortunately was very rude and we had enough. We left without putting an order in.
July 2023 by Elaine Panchal
On my way home and decided to call in for something to eat. Food was extremely good but a little disappointed with the staff as we were told there would be a 40 minute wait for food - the restaurant was no where near full and it felt like we weren't wanted???? Better customer service definitely needed.
July 2023 by James Edmonds
This restaurant was not being properly managed and standards were not being upheld. The issues we had were:1. Waiting 10 minutes with a baby without being greeted or acknowledged.2. Being promised a high chair which was not brought.3. Taking a long time to take our order.4. Bottles drinks left unopened on the table.5. One main forgotten but the kitchen and hastily made, still arriving late.6. Half the pizza base tasting of cleaning fluid.7. Toilets not stocked with toilet paper.This needs some intervention as it?s not acceptable at the moment.
July 2023 by Sarah T
Usually enjoy the pizza express experience but this is by far the worst restaurant I have visited. The service was shocking! The restaurant was quiet but there were 4/5 staff stood around chatting and on their phones and the only person who seemed to be doing anything was a young girl who advised it was her first day. She was actually the only helpful and polite member of staff there. When asking why it was taking over an hour to get our food the waitress who we finally managed to speak to said ?why, are you in a rush??. I mean we didn?t come to the services for a leisurely evening out!! To top it all the food wasn?t up to usual pizza express standard. It seemed we weren?t the only people experiencing issues there last night going by the complaints from the other tables!! Clearly very badly managed
July 2023 by Arun Sachdev
Arrived at the restaurant. Three waiting staff of which none of them acknowledged I was there until one of the two chefs altered them. They then told me it was a 30 minute wait for food as the chefs were new and there were only two of them. Dough balls arrived burnt and then pizza arrived at the same time. Pizza was ok. Had to wait again for waitress to look up to see I had finished. Not great
July 2023 by Carlton Hayward
Review of Pizza Express at Oxford Services - 1/5 starsDate Visited: July 21st, 2023I visited Pizza Express at Oxford Services yesterday with my family of four, hoping to enjoy a pleasant meal together. However, what we experienced was far from the warm and welcoming atmosphere we expected. From the moment we walked in, it was clear that something was amiss.Upon entering the establishment, we waited patiently near the "Please Wait to be Seated" sign, expecting to be greeted and seated promptly. However, to our disappointment, the three key staff members we could see completely ignored our presence. There was no welcome, no acknowledgment of us waiting, just a blank and indifferent look. This lack of basic courtesy was truly disheartening.To make matters worse, there was a free table available, and we observed two staff members discussing it among themselves. Despite this, they did nothing to attend to us or lead us to the available table. As minutes ticked by, we began to feel increasingly uncomfortable as other diners stared at us with pity.After enduring this inhumane treatment for about 10 minutes, we decided enough was enough and chose to leave. It was a painful and embarrassing experience that left a lasting impression on all of us. I can honestly say that I have never felt so unwelcome in a restaurant before.As a result of this dismal encounter, I cannot see myself ever visiting a Pizza Express restaurant again. The sheer lack of respect and courtesy shown by the staff at Oxford Services Pizza Express is completely unacceptable. It is disappointing to witness such behavior from a company that claims to prioritize customer satisfaction.In conclusion, I strongly advise against dining at Pizza Express at Oxford Services. Unless there are significant changes in the staff's attitude and customer service, I cannot recommend this establishment to anyone. It's truly regrettable that our family outing turned into a distressing ordeal, and I hope this review serves as a cautionary tale for others seeking a pleasant dining experience.
