January 2024 by jon abson
Ordered an air fryer online. Informed it was in stock the next day. Zero hassle.
October 2023 by jake shayler
Means some friends decided to go for look dog toys for our dogs, we all have dogs however, within two minutes of entering the shop, we were approached by an elderly looking female staff member Asking what we were looking For I responded dog toys A couple of my friends were facing the other way looking at the other toys for humans. And she snarkily told them that the dog toys are on the other side and pointed at them despite it being clear they knew where they were but wanted to browse other stock. She then walked off, but a couple minutes later, she came back asking us if we found what we were looking for I responded with no, we're taking our time as you replied in a snarky, unnecessary and rude tone oh I can see that . This made me and my friends uncomfortable and also puy a damper on our trip and makes us hesitate to come back and buy more dog toys despite liking the one we bought. Normally I'd chalk it up to a bad day but this is the second time it happened and the last time she implied that we need to leave without giving us a chance to look and buy despite the fact we were discussing which toys to buy. The only reason she did not do a similar thing to the first time was cause we stuck up for ourselves and asked if there was a problem with us taking our time, this was a very negative trip and I would like to hope that someone speaks to this member of staff that young people who have caused no trouble don't deserve to be spoken to like that just because we are young (despite the fact we are all almost adults and the 3 out of the 4 of us had our college IDs to prove this), it was very disheartening to be treated like that because of our age , the staff member was polite and kind to other customers when she took a break from staring at us despite not being suspicious or doing anything wrong in either situation, for example when I grabbed my wallet from my bag I put the toy far away from me to avoid the mistake that I was putting in my bag. She stared at me as she walked past while I was doing it. Sorry this is so long however it was a big issue for us wanting to return
July 2023 by Michael Lewis
Horrific experience with the Manager today, the rude Irish man as it would seem from some of these reviews has a reputation.I use the DHL service most weeks in the Witney store and the lady who normally assists me is absolutely fantastic, she goes above and beyond. The manager today was rude, arrogant, controlling and lacked any professionalism or indeed manners. I am appalled that the organisation of Robert Dyas allows this kind of bad service! I have spent hundreds of pounds possible thousands on the service there and no longer will I set foot in that store whilst under his Management. The area manager should take account of this man?s terrible controlling attitude and do something about it. You could feel the tension today in the store, he obviously creates an atmosphere with his members of staff and it?s not at all a pleasant environment to enter. Very upset by this experience and I would like an apology from the Area Manager, it?s not good enough.
February 2023 by Harley James
The lady shopstaff cannot do enough for you, they are great front of house ambassadors.But, the Irish guy needs to go on a customer service refresher course. He is almost rude when you ask him anything, his attitude is awful ....he will loose you business.
May 2022 by Nicu B.
Wanderful store, it is nice to have the opportunity to seeing had the product before you buying. Not like ordering online and product don't meeting your satisfaction .
January 2022 by sarah davis
I've been going to Robert dyas for years the staff are so polite they have time to help you also the manager is always happy he helps you also and they are definitely not rude.
September 2021 by Tessa Jephcott
Went in today (18th July 2021) and Sue was amazingly helpful. I got what I was looking for and she even recommended a deal they had going, two air fresheners for one. Amazing service and such friendly staff.
July 2021 by Louise Jephcott
Went in today (18th July 2021) and Sue was amazingly helpful. I got what I was looking for and she even recommended a deal they had going, two air fresheners for one. Amazing service and such friendly staff.
July 2021 by Phil Wrend
We called here to buy some appliances for our new kitchen, We had only been inside the shop about a minute when we were approached by a very rude (Irish accented) supervisor, who berated my heavily pregnant wife for not wearing a mask in the shop. When she asked him why he was not wearing one himself, he replied that he is a supervisor and does not have to. My wife then asked him to move further away so that we could leave the shop, he refused and stood less than a meter away from her in the narrow aisle, insisting that there was enough room for her to pass.We squeezed past him and left, with him following and still berating my wife all the way to the exit.We then went to the Argos in Sainsbury's and spent the £475 we had intended spending here.
June 2021 by Charlotte Stoker
Went into today and had a wonderful experience! Lovely lady named Sue had excellent product knowledge and was very helpful, got exactly what I wanted! Will definitely go back again ?
June 2021 by Alison Holmes
Sue from the Witney branch was extremely helpful and friendly. Product knowledge very good, love this store!
June 2021 by amjid akhtar
Thamara and Ash were really helpful,very friendly and 5 star customer service..will revisit again.
April 2021 by darren cunliffe
Great service from the staff there this week. Very happy with the quality, also find their social distances measures they have in place are excellent. Always Shop local!
April 2021 by Mark Bradbury
I have used the Witney Store for some years now and find the management and staff extremely knowledgeable, courteous and helpful . I would recommend using this store every time.
March 2021 by Daniel Beer
Firstly, before I start my own review. To ?David F? below ... I am afraid it?s YOU who has inadequate knowledge of consumer rights and trading standards. Without a receipt as proof of purchase a retailer is obligated to do nothing. The fact that the store manager has used his discretion to give you the opportunity to produce and bank statement (not usually considered proof of purchase) undermines your argument that he was unhelpful. You clearly have just not got your own way and are lashing from behind your keyboard. Well done.On to my own experience ... first rate. I use several Robert Dyas stores on a regular basis as I travel with my job so don?t really have a ?local? branch. The Witney branch has always been one of my favourites since I first used it approx 2 years ago. Staff are very knowledgeable and always keen to help. The shop is very aesthetically pleasing. Neat, tidy and well merchandised. The management team (names escape me but an Irish gentleman and younger girl) are superb. Always visible on the shop floor and approachable for both customers and their own staff.
