September 2023 by arn.
Needed a pivot bolt kit for my focus and they found the parts in less then 24 hours and sorting out getting it posted to me. Cheers Jack ? legend
August 2023 by Richardas M
My experience with Sigma Sports at Oakham started when I had a bike fit at this place. Andy was superb, lovely chat and a bike adjustment he made was brilliant. Now I can cycle longer rides 50+ miles. I asked him also about improvement of the bike. After recommendations he made I had a pleasure to deal with Will. I had brilliant customer experience, thanks to him i had my new carbon wheels set up and fitted on a bike. Now I have comfy and faster bike thanks to Sigma Sports team at Oakham.
July 2023 by Old Mans Gang
Great service as always. Managed to fit a repair in at short notice. My thanks to both Will in store and Ben in the workshop
July 2023 by Moya Mac
Highly recommend this shop, great service. I had a mix up with the type of delivery I ordered when shopping online so my bag wasn't going to arrive on time before a trip but they sorted me out with another by special delivery. Really helpful folk.
July 2023 by Lorna Barrett
Really disappointed. Shopped here many times for my husband who is a keen cyclist. Suddenly, I'm not registered on the account (even though I have bought pretty much all the items from the store) and I cant use my bluelight card as I'm not on the account.Well...I'll just shop at Rutland Cycling.
July 2023 by Lisa-jane Lait
Always a great shop,great service and huge stock of kit to choose from.2 nd bike, no hard sell , relaxing experience
June 2023 by David Smith
This was my third visit to Sigma Oakham for some footbed?s to be fitted and a quick bike fit re-check. Great to see Andy again, his knowledge is second to none and I would highly recommend him. Andy is a key member of the team and the main reason I travel 50 miles from home to go to Sigma. Thanks again Andy?
June 2023 by Sam Drake
Fantastic service on the warranty job on my rear shock, kept me informed through the process, would highly recommend
January 2023 by PM32x4
Purchased a few things from webstore. Have never been disappointed with these guys good value for products and outstanding customer service. Thanks.
December 2022 by Faisal Hamed
I purchased some VEL Carbon Disc wheels during a recent really good offer. The wheels arrived and were all fine but i had some installation queries and minor niggles. I wasnt sure if it was the wheels or an error my end when installing them.I contacted the aftersales support team and a chap called Michael got in touch. Michael was extremely patient and helpful and assisted me to no end. He went out of his way to phone me and offer help, guidance and advice. He even gave me a lesson on how to use some tools correctly!We got to the point where I had tried everything I could with his advice and he then referred me to the Oakham store and asked I take the bike to them to check it over.At the store I met Jack and Will who were both again extremely friendly and helpful. Almost as if they were cycling buddies. Their knowledge on all things bike and friendly manner was a real breath of fresh air compared to large number of retailers!The bike and wheel was checked over, minor niggle corrected within 15 minutes and I was back on my way.I have to say I am very impressed for a reatiler to have online and retail presence with such top quality customer service.Keep up the good work and I will now always look to buy from Sigma becuase I know that if there was to be an issue (with user error or a any other reason) they would be on hand to offer support in the nicest possible way. At no point was I ever left to feel like I was bugging them or made to feel like it was my fault.
December 2022 by Faisal Hamed
I purchased some VEL Carbon Disc wheels during a recent really good offer. The wheels arrived and were all fine but i had some installation queries and minor niggles. I wasnt sure if it was the wheels or an error my end when installing them.
I contacted the aftersales support team and a chap called Michael got in touch. Michael was extremely patient and helpful and assisted me to no end. He went out of his way to phone me and offer help, guidance and advice. He even gave me a lesson on how to use some tools correctly!
We got to the point where I had tried everything I could with his advice and he then referred me to the Oakham store and asked I take the bike to them to check it over.
At the store I met Jack and Will who were both again extremely friendly and helpful. Almost as if they were cycling buddies. Their knowledge on all things bike and friendly manner was a real breath of fresh air compared to large number of retailers!
The bike and wheel was checked over, minor niggle corrected within 15 minutes and I was back on my way.
I have to say I am very impressed for a reatiler to have online and retail presence with such top quality customer service.
Keep up the good work and I will now always look to buy from Sigma becuase I know that if there was to be an issue (with user error or a any other reason) they would be on hand to offer support in the nicest possible way. At no point was I ever left to feel like I was bugging them or made to feel like it was my fault.
November 2022 by michael bailey
Called in for advice for new bike today. Jack could not do enough to help me. Not only did he take time to measure things up , he advised me on tyres and wheels and even adjusted my current bike which I happened to have on the roof of the car. Bought various items from the black Friday stock which Sigma will fit to my new bike. I have been in retail as a business owner for over forty years so I value customer service and Sigma certainly had it right.Look no further!!!
October 2022 by Dave Cross
Delighted with the time Ian took to answer my daft questions and go through the process. Very much appreciated. Delighted with the Synapse 2RL.
October 2022 by Harry GB
Dropped into the store on Saturday, and was greeted by a friendly team. Ian did a bike fit for me, he was very knowledgeable and spent a lot of time answering all my questions and giving independent advice on the bikes. 10 out of 10 guys, thanks
September 2022 by RAFAEL HANSEN
Purchased the most expensive Roka wetsuit online and they have delivered it to the wrong address. Now they won?t respond to my emails. Beware.
