January 2024 by David Edghil
Always slow service despite being very quiet. Takes 30 minutes to deposit money for the business banking counter. Get a monzo or starling account. Avoid Barclays unless you?ve loads of time to waste
October 2023 by Paul-Lewis Nunn
How banks like this are still going is beyond me. Need a service which isn't available on line, call them to be told I have to visit a branch for counter service. I work M-F and counter service is not available on Saturdays. Closest branch is an 80 mile round trip so I need to book a morning off work and pay for fuel and parking. For contrast, the exact same service with Monzo, raise a request from the app, done the next day. It's 2023 not 1923 ffs.
August 2023 by Mohammad Alotaibi
Great service with lovely staff. They help you with your inquiry about any issue about your account
April 2023 by carol connell
Been a Barclays customer for over 30 years but I must say the service is rapidly going down hill, especially the Aberdeen branch. Went in today to transfer money from one of my accounts to another, which was over the machines capacity so needed to wait for counter staff to deal with transaction. Was horrified when I was told it would be at least 30mins to be seen! Where were the staff? Why can't you transaction transfers between own accounts? Pull up your socks Barclays, and before you ask....NO I won't do online banking.
February 2023 by Yucel Al
The worst bank ive been to customer service 0 out of 10 none of the staff are able to help with making a simple bank transfer have to wait an hour to see someone because only one member of staff able to help with that no order to the que waiting inside.
January 2023 by Louise Dawson Aberdeen
Awful... worst bank ever
May 2022 by Cosmin Anghel
Very kindly staff, they help me very quick also nice manager! Thank you so much for help!
April 2022 by Myrtle Cohen
I have been on hold for 25 mins and then the line goes to call back . This is my 5th attempt to contact my bank in 2 days . Very frustrating and my problem STILL not resolved .
March 2022 by Red Dead Original
Used this branch today as the Virgin ATM swallowed my card, although they were very short staffed I found the gentlemen working to be both very friendly and helpful in finding a resolve to my problem.
January 2022 by Thirumala rajath
Its located centrally in the Union Street, staff are polite and very helpfull.
October 2021 by Chathura Perera
Very efficient place I created all my accounts without any hassle. The Staff officer Ashleigh gave me a five star ? service will definitely do all my banking with Barclays.
September 2021 by Piotr Niewiadomski
The only branch in town and they are closed on Saturdays, while being open only 10 am to 4 pm during the week... How much more customer-unfriendly could they be? Shocking...
July 2021 by Nikki Gardner
After the disappointment of your call centre staff I went in store and the guy that dealt with me was such great help. All your staff were polite and helpful from the moment I walked into the store. I'm very pleased with the customer care that I received.
January 2021 by Dominik ?laga
Best Bank in my entire life. Brilliant customer service 11/10 ! Never was unhappy.
January 2021 by Romano Khokon
Very good service. Not so crowded as most of the people take automatic service.
