March 2024 by Viktoriia
Condition furniture is very well , but people who delivered this , destroyed the health of door slopes. They wanted to finish the delivery faster but were not careful
February 2024 by Sumithra Whyte
very disappointed! bought 2x sofa sets and got delivered the wrong ones and only to find out no longer in storage etc now have to wait until they?re collected and then return to their shop to get a refund so much inconvenience very very disappointing dont think will ever visit or put money here anymore
November 2023 by Martin
Good place to look for things and always up to good standard it's just hit or miss whether they have what you are looking for. For example I was looking for a bed frame and mattress but there wasn't one so I'll try again another time but generally if they have what you a are looking for you shouldn't be disappointed
October 2023 by Darryl Crawford
Won?t bother donating anything to them again. They say they will take an item but when they turn up they didn?t . That?s despite me showing them a picture of what I was donating before booking the collection.
October 2023 by S. MacK
Over-priced second-hand furniture.you expect charity shops to offer a cheaper alternative for people who are less well off. Unfortunately this one appears to be on the make, charging as much as they can get away with.I came here to hopefully find a bargain. However, I ended up paying £40 + £15 delivery (I live a 5 minute drive away) for a second-hand chest of drawers. It was only after they were delivered that I realised the bottoms had warped and were falling out, so I had to do repairs with wood glue and some tacks. That may serve me right for not fully checking it in the shop, but for the price they were asking, you'd think it had at least been looked at by one of their seemingly numerous staff.I have since noticed that I could have got a brand new set of flat-pack drawers from Amazon delivered free, for less than I paid these guys.You may get lucky and find something reasonably priced, but be very wary of what you are buying and don't get ripped off by their extortionate delivery fees.
August 2023 by Mari
Rude staff
August 2023 by Sara Spotorno
I have had very good experiences with them, both buying and donating furniture. I bought a very good quality bookcase at just a fraction of the price it would cost new and I didn't have any problem arranging collection. The staff has always been nice to me. I am happy with the service and I will use this shop again. Finding great bargains and at the same time donating money to a charity to help improve the lives of others is a win-win.
July 2023 by Swordseye
I have been to this store several times over the past few months. I haven't had a single bad experience. Every time I'm in the shop a member of staff has approached me offering help, the prices vary from great to reasonable, the quality of the products I've brought has been perfect, and the staff are always very friendly. I've even applied as a volunteer there as an online lister, although I have not had a response so far. I hope they get in touch soon as I'll be very happy to offer my services.
May 2023 by TheQueen
Unprofessional management team!
February 2023 by Clarissa Wright
Great, friendly service from the kind volunteers
February 2023 by Doreen Nelson
Not impressed with this charity in the slightest. Their customer service was awful and their collection staff wouldn't take wardrobe away because it was too easy. My husband and myself managed to move it! Put it on Facebook for free and was gratefully collected with removed no problem. One star is too high in my opinion.
February 2023 by Sanya Oyeyemi
Donated and New items are sold in here. Good and varieties of furniture
January 2023 by Thomas Green
Very good store good staff friendly helpful
December 2022 by Caroline Jenkins
Good customer service l please with everything l brought from there far.To all staff have a merry Christmas and Happy New year 2023
August 2022 by Robert Scott
I had read some derogatory comments about BHF & just wanted to say how pleasant the staff in Aberdeen BHF shop were. The two lads who delivered my stuff could not have been more pleasant & friendly. And it all goes to a great cause as well!
