September 2021 by Peter Dow
UPDATE: I'm uprating to 3 (from 1) stars because I contacted Clydesdale Bank customer service via Twitter @askclydesdale @clydesdalebank and they helped me get through to the appropriate telephone customer service help and they deregistered the mobile app so I should get one-time codes sent to my mobile for future card purchases and they unblocked it so that I could register for internet banking using my desktop computer. So it is all sorted now but I will leave the old review below so you can read how upset I was with their mobile app, which I still don't want to go anywhere near.Clydesdale now teamed up with Virgin Money but it hasn't helped their debit card authentication procedure when you try to buy something online. They keep chopping and changing the authentication procedure in a high handed manner never giving the customer any choice and right now they are forcing you to authenticate online purchases by their mobile phone app, which you can't get logged into. So you can no longer make any online purchases using your card, the telephone help service keeps you waiting on hold because it is swamped with people complaining about this. So you have buy things in store, just at the time when you want to avoid crowds.There is no way to register for their internet banking service.When you complain in the bank they take your card and phone number and send an email which their website gives a "unable to help you online" message thereafter.I've been with the Clydesdale Bank for 25+ years plus and this is their lowest point. They are closing branches and I assume they are losing customers daily. It's a shambles and whoever is in charge should be sacked. Sack the board!
September 2021 by Marsha johnston Menehan
I had misplaced both my cards ,my ready cash & my Virgin money account card, I received both my cards but no sign of my pin,s for 9 days and when my PIN numbers did arrive I didn?t know what one to use so again I called the bank and they told me they could deliver me my money the next day threw recorded delivery and I told them they should let they?re customers know of this service,They?re only doing it till this COVID is over or if you?re not mobile and can?t get to the nearest branch,So please,Please enquire about this service as many don?t know of it
September 2021 by Paul Warman
Nice staff good service
September 2020 by Joan Murphy
Helpful
September 2019 by Antoni Bald
I went to this bank 3 times and every time was told a different reason why I can not open a bank account, and every time what they told contradicted what I was told the last time
November 2017 by Lesley Thompson
It's an okay bank to go into but could be better. The staff can talk to other members of staff when there on a break or after work very poor customer service.
July 2017 by Andy Macleod
Its a bank with parking
June 2017 by John Stevenson
Rubbish will be changing to another bank
June 2017 by Ian vance
£6,000 has gone missing from my Clydesdale bank account since 1995 bank staff refuse to explain why.
Under no circumstances deposit money with this bank.
February 2017 by Darren Keenan
Very polite workers ,would recommend the bank to anyone wanting to change banks excellent customer service.
