February 2024 by Kris Gar
I visited the O2 store in Union Square, Aberdeen, in order to resolve a problem with my wife?s mobile contract.I tried to call the O2 helpline, tried other staff members, but I am writing to compliment Joshua on his fantastic customer service. He offered my wife and I a bespoke solution to our problem, a great deal. Joshua was friendly and empathetic in his support. I would recommend asking for him if you have any issues with an O2 device. He would make a fantastic manager, if he has not already been promoted.
February 2024 by Gillian
Visited today with my Mum to sort out a new phone for her, Callum was knowledgable, patient and friendly with her and just made the experience easier all round and I can travel back to my home 300 miles away knowing that she has a functioning phone, thank you Callum
December 2023 by Anna Copeland
Would give it zero starts if i could, i went into o2 looking for some advise as my o2 account had been hacked. As you can imagine i was quite frustrated about this , however the girl that was dealing with me ( i assured her 101 times that i appreciate she was trying to help me and i know its not her fault). However the way she spoke to me back was extremely unprofessional and uncalled for. She told me there was nothing she could do to help and that i would just have to call the customer care team online as she had not been given training on how to help me. She then smirked at me and walked off , as if to try intimidate me , which did not work , just made me think what a rude girl. I would rate 02 Union Square 0/5 stars if that was possible, as the whole time i was there i felt nothing but uncomfortable. Would not wish anyone to be treated the way i was during a already difficult time.
November 2023 by Robert Sim
I came here with a family member to get them a new phone, when we walked in within about 1 minute an employee was with us, we explained what was needed however, they were trying to push for a higher priced phone that wasn't in our specs.She eventually chose a phone that works for her, when we got to the till the employee felt very annoyed with us both, they were very quiet, they were very reluctant to set up the phone for her and generally just talk .A few days later she exchanged the phone as it didn't work for her as well as she thought, we did get a different employee and everything went extremely smoothly.
October 2023 by Neil Grant
Very helpful staff
August 2023 by Carol Haldane
Went shopping here for a new phone and had the pleasure of dealing with the sales assistant Damian. Very friendly and helpful, and a pleasure to deal with. Thankyou.
August 2023 by Bartosz T Chalas
Fine offers, latest phones... fine to touch them and decide... maaaaybe I will vhange something reg phone???
August 2023 by Lord John charles Hector Watt
absolute rubbish..been trying to phone since 9am, its now 9.45 am..are you closed, understaffed of just couldnt care less?
August 2023 by Daniel Salamon
Thank u for grate service
July 2023 by OLAKUNLE OKEWUMI
Good staffs with willingness to help.
March 2023 by David McCombie
Great& friendly customer support. Thanks
February 2023 by Martin Shaw
Place looked really great as I walked past it, very neon, nice and clean. Staff are really into denim
January 2023 by Alan Hodge
Came here once for help with my contract and the guy behind the counter wouldn't stop going on about how he's a YouTuber and that I should sub to him.With EE now.
January 2023 by Innes Chalmers
Failed to live up to promises made by manager re customer services
October 2022 by Pearl Ochei
Very busy but helpful staff.
