“I would like to express my utmost appreciation and admiration for the exceptional service provided by Mark Stirling, an employee at Arnold Clark in Alloa, Scotland. His unwavering commitment and professionalism truly made a positive impact during a challenging situation involving the delivery of my Nissan Leaf 2018 electric vehicle to Wigan, England.Unfortunately, the click and collect service at the Wigan Motorstore, manned by an unprofessional staff member, caused a significant delay in the delivery process. They insisted on proof of address documentation that could only be obtained through mail, with an estimated waiting time of 5 to 7 days. This unforeseen circumstance left us in an extremely awkward position, as we were left without a car for an entire week. Consequently, I had to take time off work to resolve this issue, which caused further inconvenience.However, it was Mark Stirling, a shining example of professionalism from Scotland, who came to our rescue. He took it upon himself to handle all the intricacies involved and personally liaised with the leasing company to address the situation. Despite the difficulties caused by the incompetent staff member at the Wigan Motorstore click and collect, Mark ensured that not only our problem was resolved, but also that we were kept informed throughout the process.I am sincerely impressed by Mark's competence and dedication to providing outstanding customer service. He went above and beyond to rectify a situation that should never have occurred in the first place. His ability to think outside the box and find innovative solutions to non-standard issues is truly commendable.I strongly believe that Mark Stirling deserves recognition from the management at Arnold Clark in Alloa, Scotland. His exemplary work ethic and customer-oriented approach make him highly deserving of a more prominent role within the organization. By promoting Mark to a position of greater responsibility, Arnold Clark will not only acknowledge his exceptional skills but also ensure that more customers can benefit from his professional expertise.Once again, I want to express my sincere gratitude to Mark Stirling for his remarkable support and dedication. Thanks to him, what could have been an extremely stressful experience turned into a positive and memorable one. I wholeheartedly recommend Mark to anyone in need of assistance at Arnold Clark, confident that he will deliver exceptional service and go the extra mile to meet their needs.”
Car Dealers
“I would like to express my utmost appreciation and admiration for the exceptional service provided by Mark Stirling, an employee at Arnold Clark in Alloa, Scotland. His unwavering commitment and professionalism truly made a positive impact during a challenging situation involving the delivery of my Nissan Leaf 2018 electric vehicle to Wigan, England.Unfortunately, the click and collect service at the Wigan Motorstore, manned by an unprofessional staff member, caused a significant delay in the delivery process. They insisted on proof of address documentation that could only be obtained through mail, with an estimated waiting time of 5 to 7 days. This unforeseen circumstance left us in an extremely awkward position, as we were left without a car for an entire week. Consequently, I had to take time off work to resolve this issue, which caused further inconvenience.However, it was Mark Stirling, a shining example of professionalism from Scotland, who came to our rescue. He took it upon himself to handle all the intricacies involved and personally liaised with the leasing company to address the situation. Despite the difficulties caused by the incompetent staff member at the Wigan Motorstore click and collect, Mark ensured that not only our problem was resolved, but also that we were kept informed throughout the process.I am sincerely impressed by Mark's competence and dedication to providing outstanding customer service. He went above and beyond to rectify a situation that should never have occurred in the first place. His ability to think outside the box and find innovative solutions to non-standard issues is truly commendable.I strongly believe that Mark Stirling deserves recognition from the management at Arnold Clark in Alloa, Scotland. His exemplary work ethic and customer-oriented approach make him highly deserving of a more prominent role within the organization. By promoting Mark to a position of greater responsibility, Arnold Clark will not only acknowledge his exceptional skills but also ensure that more customers can benefit from his professional expertise.Once again, I want to express my sincere gratitude to Mark Stirling for his remarkable support and dedication. Thanks to him, what could have been an extremely stressful experience turned into a positive and memorable one. I wholeheartedly recommend Mark to anyone in need of assistance at Arnold Clark, confident that he will deliver exceptional service and go the extra mile to meet their needs.”