March 2024 by Arkham Asylum No1 orderly
Great staff very friendly
February 2024 by Helen Dolby
Have had changes of staff at my branch think teething problems now seem to have same staff which makes it easier for people like me who need regular medication. Helpful staff who are very patient.
February 2024 by leila law
Worst Chemist ever. Slow and nonchalant in the shop, too many chiefs and not enough Indians !!! After waiting 30 minutes for a prescription for my dying partner I was told there was only half the prescription available ( Friday) but that the rest would be in in the afternoon and they could deliver as we needed his morphine for over the weekend for his driver. I will be there by 4 she said, a small round woman with grey bobbed hair promised, still waiting four days later after my partner ran out out pain medication and I had to get an emergency supply from the hospital but most annoyed THEY DO NOT ANSWER THEIR PHONE !!! why do they not answer the phone they are incompetent and unprofessional, one small stout lady following a taller blonde lady all round the shop floor as she was showing a man around ??? No one serving just all standing in groups. Worst Chemist I have ever had the misfortune to have to go to. A Palliative Care Chemist ??? They need closed down and reported and I am reporting them Leila Law !!!
July 2023 by Pauline Wilson
This is my local chemist, i appreciate all health staff are busy at the moment however surely the manager has to take some responsibility for the way this chemist is run! I don't attend the doctor often however in the last year i have had to visit more than once, medication is never ready, or they don't have it, the computer does not work or they haven't your collection ready ! attend NHS 24 yesterday to be advised i have to collect medication to which an email was sent about 5.30pm yesterday called today around 3.15pm to be advised they cant get into the computer ? and it takes to this time to note such and if noted before why is it not fixed? they will call back they say but lets see in addition still awaiting some of my order from last week. the staff look to be trying their best but things neds to change in this chemist its letting its customers down !
February 2023 by David Hutton
I have tried to phone over 30 times (after waiting for 2 days for them to call back) the past few days to have them not answer except on one occasion, where the picked up and put the phone straight back down.
January 2023 by Richard Saunders
This is our local pharmacy, where I have repeat prescriptions dispensed. In December, we had a catastrophic flood in our home, the Insurance company put us up in a hotel some 20 miles away. I ordered my repeat prescription & drove to Sauchie to collect it but, it wasn't ready. I explained our situation to the lady serving me and advised that In order to collect the prescription we'd have another 40 mile journey to make. Despite being VERY busy, the woman who was dealing with me, prepared my prescription there & then in order to prevent an unnecessary additional journey. In my book, Lindsay & Gilmour went above & beyond on this occasion
January 2023 by Mary Hill
The worst pharmacy I have had to deal with it is now 11 days since I ordered my prescription , this is supposed to be delivered , still waiting, they never answer the phone, my husband has always had to go to the shop to see what has happened to my prescription, today he called into the shop and was told if you wait an hour we will make it up .After 10 days this is an absolute disgrace,how long does it take to put a few boxes into a bag.Must be the worst pharmacy in clackmannanshire. Avoid at all cost.
January 2023 by Roddy Macdonald
By far the worst chemist I have ever used. Every prescription I have submitted, when I go to collect has not been made up. The latest, ordered on 26/12/22 went to collect 09/01/23 not made up. The chap with red hair is the rudest most unhelpful man I have had the displeasure of meeting. His solution was to cancel my prescription and I have to go to another chemist. They are a disgrace.
December 2022 by Billy
They have a cheek to have numerous signs up stating that rudeness to staff won?t be tolerated , they are the rudest shop workers I have ever met , then as stated by others the service is appalling, standing outside for hours today I had to go home as I am unwell ( hence why I needed my prescription) was told they wouldn?t deliver even tho a delivery service is advertised . I think the head office of this lot needs to step in .
December 2022 by Julie Gerry
Customer service is the worst. Staff are rude and the waiting times are terrible. People waiting outside in the rain everyday and even when you finally get to the front of the line and ask for your prescription, they havnt made it and are quote "too busy" to do so and you get told to try again tomorrow. Avoid this pharmacy, the worst in clackmannanshire.
December 2022 by Mark Johnston
Terrible customer service, dont answer theyre phones
October 2022 by Mark
Positive: The workers are lovely. Negative: It has the slowest service if an pharmacy I have ever used. Absolute snails pace where you are regularly left outside queuing in the rain with (if you are lucky) one person getting their prescription in any 6 minute period. Ordered in advance? Doesn't matter, you still have to queue up for age. Overall, needs a massive revamp in how to deals with customers and queues.
September 2022 by Lori Brand
Very unprofessional , several staff chatting amongst themselves while 5 customers waiting to be seen.
August 2022 by Eric Brown
I ordered tablets on 4 th July the tablet box was labelled 6th July the package the tablets came in was the 11 th of July I picked them up on the 15 th July at 5.50 if I hadn't then it would be even later getting them they are meant to be delivered joke.cant understand how it takes 5 days to put tablets into a bag them keep them on a shelve for another 5 days a genuine response would be appreciated.thanks
August 2022 by Ingrid Cairns
Nice people & pharmacy but they NEVER answer their phone. To find out if your prescription is there you have to go there. Will likely be moving pharmacy due to this as it's really inconvenient.
