March 2024 by Robin Barclay
Helpful and fast.
February 2024 by Stephen Kennedy
Hired car was excellent. Staff were a tad slow but got there in the end. They had problems behind the scenes which kept them from assisting customers.Overall I would use them again.
January 2024 by Tommy O'Pray
We recently attended this branch to view a car, dealing with Kerin. She was extremely helpful, explaining everything to us, helping us find exactly what we needed, and going through all finance options. There was no pressure at any time, and her patience, support and knowledge were exceptional.I wouldn't hesitate to return, and would absolutely recommend this branch.Thank you again!
January 2024 by ian gibson
Excellent sales service from start to finish. Andy was able to answer all queries and if unsure he would find out and respond ASAP. No pressure on add ons, we did take extended warranty and mot/ service as seems good value for money. Recommended.
October 2023 by Gary Parson
Great service from Arnold Clark Ayr. Bought a second hand car from branch and dealt with John Gilroy. John kept me up to date with regular calls as the car was brought down to Essex for me.
September 2023 by Tanya Anderton
My car was finally delivered 21 days after the estimated delivery date and 5 weeks from order. On placement of the order, I made Arnold Clarke fully aware that this purchase would be in replacement of a company vehicle and therefore I would be without transport. I was assured it would arrive on time. This date then extended on 4 separate occasions. In the meantime I hired a car to prevent loss of earnings - this cost me over £800!! I feel I have been strung along as to not lose the sale. I have been offered £100 as a ?gesture of good will? which is diabolical in itself, and I have still yet to receive it. Communication has been absolutely terrible. I had to chase for updates constantly, as date after date had passed. I would strongly advise anyone to avoid Arnold Clark Ayr at all costs. The service has been absolutely disgusting!!
September 2023 by Aidan McLaughlin
Feel 1 star is too much in my experience. Everything was great until I got the car and drove away from the shop then everything that could go wrong did go wrong with the car from providing 0 assistance and 0 cares about the problems the car had. I have had the car for 4 months and had too take it too be fixed twice now and the response I received was " cars are mechanical things they do break" after taking the car too a proper experienced mechanic they said that the problems that the car have should have been fixed and should never have been sold too me in the state the car came in. Very poor all round. 0 help!
July 2023 by Amy Graham
Can?t recommend Jordan Stevenson from Arnold Clark Ayr enough for all his help. He kept in touch with me throughout the whole process of buying the car and even after collecting it. There was a slight inconvenience (through no fault of his own) the afternoon I collected the car and he sorted this straight away for me which I really appreciated. Would definitely recommend purchasing through the Ayr branch and in particular through Jordan.
June 2023 by anna lunan
Exemplary service whilst buying our care with Arnold Clark Ayr. Would not hesistate to recommend. Thank very much to John Gilroy.
April 2023 by Kevin Borland
Took my toyota car in for its first service. Have a service plan with arnold Clark so chose this branch as their toyota branch in ayr closed last year and they were honouring the service plan. I booked online. I took the car in and like other garages I've taken previous cars to, I expected the car to be ready within 2 hours. I live a 16 mile round trip away so I needed the car back. I'd booked an 8.30am expecting car back by 10.30am. I was advised that the car would be ready by 5pm and was booked in for the whole day. I explained that there was nowhere online explaining that when I booked and that there was no box to tick or anything if you needed car back. I was advised to put in the notes box in future. The lady was really kind and understood my predicament and spoke to the mechanics because I was totally stuck. It wasn't a problem and I was told the car would be ready in couple of hours. I went somewhere local for a coffee and an hour later I was phoned to tell me the car was ready. I checked and everything had been done and car had been given a quick wash. Would have given 5 stars if website had explained car would be held all day if you didn't tell them you needed it back. Staff were lovely, helpful and supportive.
April 2023 by Em K
Bought a car from Cameron late 2022. Can't thank him enough for all the assistance. He was always on hand to answer questions, and went above and beyond to make sure the process was as smooth as possible. Great experience - thanks Cameron!
February 2023 by Vamsi Madhav
7 stars for Kerin's service who went above and beyond to help us out with our purchase, very very rare to see anyone who genuinely wants to help the way she does. Special mention to Andy as well who was so simple to deal with. when Andy was prepared to give me the car for the price I quoted without any back and forth faff I was nervous, what sounded "too good to be true" ended up being just all these guys in this store being genuine people who love what they do.. very strongly recommend them all. If I ever do this again I will find a car with these guys for sure. thank you so much guys.
January 2023 by Amy Hill
I have taken out 3 cars on finance with the Ayr branch and have nothing but praise for them. Steven King always goes out his way to find the best deal. I?m sure I?ll be back again in the future.
November 2022 by Rachel Bebb
Excellent service at Ayr ford from Kerin Murphy. Very friendly and helpful sorted out everything for my click and collect with no hassle. Friendly and funny customer service. Thank you Kerin
November 2022 by Nialsy999
Very very helpful and friendly staff. Went out there way to try and find the right car for me.
