March 2024 by Leigh Brady
Totally unacceptable can?t get through to the number provided to make a complaint about the postman / woman who delivers to the whiteside and Plessey area of Bathgate. They?re putting the mail through any old door and everyone has been running about trying to locate their own mail or deliver the mail to the correct addresses ! Putting a complaint in because that?s so bad. Some people won?t be so honest to give the mail back! This is every single day now and there?s a community Facebook page for this area, where everyone is putting up complaints and pics of the mail they have received. Absolutely ridiculous
January 2024 by Andrew Robertson
This place is a Joke never open decent hours. People are out working most of there day so royal mail get a grip and open decent hours
December 2023 by SM D
Been ok for me to over the years to be fair, bar during convid things would come a bit later (as expected) but still mostly arrived on time, the posties are very good/regular/reliable in my opinion, if expected post then around 9am is usual, if it's not that it's around 2pm, cannot grumble with that, local sorting office while may have reduced parcel collection/drop off hours are always very attentive, polite and quick at what they do, again, cannot fault the local staff or the service.
July 2023 by David k
Never open says closes at 4 pm but never is why! If your not open in the advertised times then change the advertised times on your website to the correct times not brain surgery!!!
April 2023 by Malgorzata Kuzniak
I ordered a package and it was supposed to come today I was waiting at home for the postman, yes he came to leave me a message that I should pick up the package from the office so I went but unfortunately the postman still had the package it's just a mockery
March 2023 by Steve M
Called 7+ times and kept getting cut of everytime...This was at half past 3
December 2022 by Ian Stewart
Failed again to deliver our address and delivery to another address miles away. Even with a postcode!!
November 2022 by Elly McWatt
Raging! Website says open till 3pm Saturday. Sitting outside it now at 12.45 looking at sign on door saying closes at 12 on a Saturday!!! I'll need to wait another week now to get parcel
October 2022 by D S
Parcel unable to be delivered so you read the card which says visit the web site to attain current opening times. The web site clearly says open till 7, so you arrive to be met with an depot in darkness and a sign saying opening hours 8am - 4pm dated 8th August! Not only a waste of time but how are people who do actually have to work 8 till 5 be expected to collect their mail?? Have a word Royal Mail and go check your published details!
October 2022 by Andy Wood
They shut early so you turn up and nobody is there and it?s all locked up :(
May 2022 by Dale Wotherspoon
Biggest joke ever if a was the boss they would all be sacked. Try call through to them they keep cutting you off after waiting 20 minutes absolute joke
August 2021 by Dorothy MacLauchlan
Absolutely appalled at the attitude of postman this afternoon. Refused to deliver mail to our address in Mill Road because he was not prepared to untie string from the gate. Shameful service. The normal "posties" are always so helpful, friendly and obliging, but not this one
July 2021 by Normunds Ispwich
Must improve customer service and delivery service. Its not so bad. But big way to go ??
July 2021 by Gerry Cameron
Great service by the staff, it would be better if the opening hours were longer.
July 2021 by James Mulcahy
Tried online, a complete shambles. Tried phoning Bathgate no answer. Told the number I called, got it from their online information, was not recognised. Maybe an extended tea break?
