February 2024 by David Charles
VK Timber and Building Merchants is a local company with an impressive range. Give them a try.
March 2023 by Sean Barre
Iv order a few rimes now from VK Timber and everytime they have been great.Ordered this time to upgrade my fence from 4ft to 6ft and double slat it.Firstly customer service, i ordered 6 ft peices of timber but also 6ft posts. Mark from Vk phoned me as he relised I may be mistaken and forgot about the length going into the ground and needed 8ft. He changed the order and no hassle what so ever. Then the delivery driver, im on nightshift atm and asked if he could just put it outside and id move it when im up from sleeping. He moved some things about and craned it into my garden to save me the hassle.To me thats 2 peices of customer service that is above and beyond.Qaulity all the wood is perfect as always no warps etc.In terms of price id say the are the best or are up there.Lastly I order on the 26th and had it on the 28th.Really cant be beaten for everything.
January 2023 by A B
Great service from this firm for otherwise hard to source insulation materials. Prompt and friendly delivery before noon the next day. Accurate quantity dispatched.
June 2022 by Alex B
Top marks from me for VK Timber. Friendly and helpful staff, quick service too - ordered a bulk bag of stone chips which arrived promptly at my home the following day, with a courtesy call to advise that the goods were in transit.I popped down to the depot the following day to pick up some 25KG bags of the same chips, again great service - made the purchase, and the goods were brought round to my car on a fork lift - the guys loaded the car for me, and I was good to go. Would absolutely recommend VK Timber, five stars well deserved!
January 2022 by Iona Gray
First visit to the shop, helpful and friendly. Had exactly what I was looking for when 3 chain stores did not. Tip notch and a friendly wee discount too. Definitely worth a visit. Cheers troops ?
May 2021 by Karen Fernie
My husband went in to price composite decking was told use the website very unhelpful. Went to shawfield timber got a quote for just over 5000 without any hassle and spent a lot of time getting exactly what we wanted brillant staff nothing is any bother
April 2021 by Suzanne Nisbet
I placed an order online and it all went through. Had to call 3 times to ask about delivery time. The attitude I got from 2 of the calls was appalling. They take your money regardless if they have the stock just to tell you that they won?t get a delivery for at least 3 weeks and even then they can guarantee what you?ve ordered will be in it. Customer service is zero, I asked to speak with the manager only to be told the person with the worst attitude was the manager and he kind of laughed.
Whoever owns this company should be aware you?ve lost my money and will never recommend your company to anyone.
April 2021 by Leonard Harvey
My experience in using viking timber for the first time may I add was excellent very friendly staff that value their customers..
March 2021 by Chris McGowan
Used VK Timber since 2018, 8 separate orders so far. Each time the service has been excellent (even when the mistake were on my end)Prices have been fair, delivery on time and advised by a call from the driver is there were any holdups.The wood quality has been excellent, dressed pieces were nice and clean and most importantly straight.Will continue to use again, pretty solid group.
March 2021 by David White
I buy a lot of timber for the work I do but this was my first order with VK.Firstly you do not get an invoice, order confirmation, or anything else except a worldpay receipt. No contact whatsoever in 10 days until they phone to give you a delivery day, which they then ignored and turned up on a different day.All of the wood was damaged or poor quality. I ordered dressed timber for building cabinets but this would not be fit for putting up a fence. All wood was cupped, cracked, missing knots, dented and stained with finger and boot prints. The thin lengths were like hockey sticks. I ordered fence panels which came with sharp nail tips poking through everywhere just ready to take an eye out.I didn't get a delivery note so I can't even check to see everything is there.I tried calling many times, no answer.I emailed, once politely and then again firmly, but no response.I think they are using lockdown as an excuse to dump their reject timber on small customers and hiding behind covid 19 when it doesnt work.AVOID!
March 2021 by Jack Blackwood
Always found Ross and the boys very helpful pleasant and willing in every way to assist and provide for customers including us.A company we use as first choice for the provision of materials whether it be wood, Concrete or general building materials.Jack Blackwood - Cousins Scotland Ltd. Design build company.
July 2020 by Lynn Hamill
I placed an order with you for collection over 5 weeks ago and expected to be contacted within 72hrs, after this time past I followed up with an email and since then a further 2 emails, none of which you have responded to. As you are not taking calls or allowing customers to come to the branch without a collection slot how am I supposed to get my refund? I appreciate you are experiencing an extremely busy time but to leave a customer hanging with no update on the status of their order is unacceptable.
June 2020 by Suzanne McGowan
I've used VK Timber since 2018 about 8 separate orders. Each time the service has been exceptional (even when mistakes were on my end)
Prices are are fair, delivery has been on time and advised if there were any holdups.
Wood quality as been excellent and clean. Dressed items were straight and clear of problem knots.
Will continue to use again, pretty solid group.
September 2019 by James Fennah
Excellent service. Ordered decking boards and were delivered the next day. I placed another order with them for more decking boards and fence panels but asked for it to be delivered in 3 weeks time, phoned them this morning to double check it was getting delivered today and the guy asked if it was myself and the stuff was being delivered today. Would highly recommend!
August 2019 by Martin Jackson
Mark was great helping us order window blinds we couldnâ??t find anywhere else
