May 2023 by TT
Issue with a hairline crack on a Carron bath, nothing to do with the manufacturing, and found on installation; ordered through a third party company. Spoke to John who is a credit to Carron bathrooms and came to an amicable solution and went above and beyond to support where the third party company did not. Very good products and service.
October 2022 by Mohamed dagra
The measure of a company is the service they provide when something goes wrong: my bath panel yellowed after a few years whereas the bath stayed pure white.. A rare occurrence but it can happen.Spoke to Carron customer service, a replacement bath panel was manufactured and delivered by James. No issues, no drama, no hassle, just good customer service. What more can you ask for.
July 2022 by Denis Kelleher
I purchased a Carron bath some time ago and did not get to install it until now. In the meantime I misplaced fittings. I contacted the company and got an immediate response. They sorted out my difficulty immediately which they did not have to due to my own mistake. I must commend David Gibson of Technical & Customer Services for doing a fantastic job. Thanks David & Carron Bathrooms.
July 2022 by Frances Orton
I want to give a good review of this company, but the receptionist I spoke to was very rude and unhelpful - she said they were short-staffed so maybe it was a temp. I asked to speak to someone else with my query but apparently there was no one else there. I am still hoping to be able to speak with someone else who may be able to help.
July 2022 by Maarten vd B
Good service. Friendly and helpful staff.
July 2021 by Tom Darville
There needs to be a special 6th Platinum star for businesses like Carron Bathrooms.Had our Carronite Bath for 20yrs now and still in fantastic condition. Great quality and exceptional customer service.
July 2021 by Tom Carpenter
I bought their carronite profile bathtub, excellent build quality, aesthetics and reasonable value. Very happy to support a British manufacturer too :)
July 2021 by Mike Fisher
Needed help sourcing a replacement part. Company offered to send one directly and it arrived a couple of days later. Excellent service
July 2020 by Scott Duncan
12yrs after buying my 2nd bath from Carron (first was at my previous house) We've decided to remodel the bathroom again. On removing the bath we realised it was still in brilliant condition with the exception of a broken bracket holding the support arm underneath and a broken rubber foot.I contacted Carron Bathrooms in Falkirk direct to be told these fittings were now obsolete and no longer available. However she said let me check the factory. Later I received an email from Lynn to say she'd sourced the parts I needed and popped them into a padded envelope. Today I received a full set which allows me to reinstall the bath for many more years of use.If you're ever considering a new bath then look no further, quality, sturdy baths with first class after sales service, even after more than a decade.
July 2020 by Joanna Edge
What fantastic customer service !! I called Carron bathrooms for a part for my bath .I spoke to a man called John on Friday pm who said he would personally post the part out to me as the work post had been collected that day . I received the part Monday . Thankyou !!!
