October 2023 by katgillespie09
Booked the Christmas dinner back in July via email. I was told that bookings were not opened yet despite this being advertised on the website. I had to inform staff that it was already live so I was told they had noted my details and would be in touch. I booked Christmas Day at the 2.30pm sitting. I then emailed them back in Aug asking if they would take a deposit. I was told they were not take any deposits at that time, however my booking was noted (assuming this I thought they would be in touch soon regarding the deposit. I then left it for another two weeks before emailing then again and was told that they were fully booked for the 2.30pm sitting and they were sorry. Well I was furious to say the least as I felt completely dismissed as I explained we wanted the 2.30pm sitting due to us being keyworkers and having to work Christmas shifts. I asked for a manager to contact me in another email. I Gave it another week when I called the reception at Crowood who could not tell me who the manager was as she was only there for two weeks which I find surprising they do not know who their manager is ? Anyway still waiting one week later on my phone for an explanation still nothing, I?ve never experienced poor customer service like this especially when I have made it clear in writing I wish to complain, they obviously don?t care about their reputation or people, if this is the way they treat past or future customers then I would avoid this place. I am genuinely astounded by the lack of communication and the attitudes of staff
September 2023 by Y7811KYlaurac
Having visited the Alba restaurant at the Crow Wood hotel many times, I decided the function room would be the perfect place to celebrate my 50th birthday with family and friends. I was not disappointed. I had a total of 65 guests but there was room for more if I wanted. There was a bar available solely for the function room and my guests couldn't speak highly enough of the buffet - I chose a variety of sandwiches and sausage rolls as well as a selection of Indian literature bites. But again, there were many options for me to choose from. All in all I found the management and staff to be very professional and accommodating to me and my guests. First class service all round
September 2023 by angelak460
Alba restaurant with Kuran and his sister Serena ? class customer service French martini cocktail ? was good too Food was delicious ? and value for money excellent We will absolutely ? be back thank you ? for a great night and making it special
August 2023 by I5573OIjanea
Our 1st visit to Alba restaurant, what can I say, absolutely brilliant service received from our head waiter and everyone else, food was absolutely amazing, we had two Indian meals and one European meal, couldn't fault a thing, restaurant amuclate and toilets spotless, can't wait to go back, we were with my brother-in-law from USA and he was very impressed
August 2023 by clairebear1980
Have stayed here before and was lovely, however this time, the room we had must not have been cleaned properly as we found a pair of boxer shorts up on top of the wardrobe where the spare pillows were. Also the noise from a fan unit outside the room rumbled all night, hardly slept. Ate in the alba restaurant and the food was first class. Would recommend eating there.
August 2023 by karanr341
I stayed there for a night. Had a comfortable stay and must appreciate the alba restaurant. Food was delicious and good variety of food for kids. Great ambience. Friendly staff. We will definately visit again. Thank you Team Crowwood. Keep up the good work.
August 2023 by Neil_Edin
Absolute shambles of a Hotel. Poorly trained staff, no management presence and Health & Safety an afterthought. Outside hotel entrance very dirty and dozens of old fag ends everywhere. Breakfast very poor. Stayed for a wedding and the service was shambolic. Understand its a family business but if they spent some of the money on staff training rather than expensive cars for the kids, they wouldn't have half the problems!
July 2023 by Explorer63297967739
fully refurbished hotel. excellent service and staff. Breakfast was very well presented. Couldnt fault the place will be back soon. excellent choice of dinner menu both indian and scottish meals and lovely pints of beer aswell. Thanks Crowood
July 2023 by hannahg976
Attended a funeral tea there recently - looked lovely, however, there were no knives, nor napkins on the tables, the food was awful - the soup was devoid of any specific taste, the sandwiches were like they?d been made the week before - dry and curled up, the sausage rolls were off white pasty that looked uncooked and to top it all off the bread roll with the soup had green mould on it. I hate to complain as it was a funeral but this really wasn?t good enough. Think twice before booking any functions
June 2023 by Ron Shipton
A great value for money hotel offering good service.
June 2023 by alistair chapman
Visited the Alba restaurant and what an arrogant woman served us. Her opening line was are you waiting on someone else we said no and I was met with an attitude asking if we wanted to order then. Couldn?t believe it. Then my son asked for korma and rice form the child a menu. He asked for chips instead of rice which she refused. She then asked my son his age which he replied 11. Kids menu is for 10 and under but I?ll let you have it this time. I couldn?t believe the attitude of this woman who I believe is the owner. My son was given the menu no questions asked and there is nothing on the menu to state ages! Customer service was shocking and down right rude. I visited the restaurant the day prior and the service I received was 2nd to none. This is why I returned but it will definitely be the last. Civility and manners cost nothing.
June 2023 by Jamie Reid
Awful Service, Dishonest, wernt able to provide breakfast but refused refund. Manager failed to call back. Possibly a Scam
June 2023 by 190gedm
Quite possibly the worst ?hotel? experience? I understand restaurant reviews were ok but didn?t eat here and wasn?t relevant. ..travelled from Manchester for family funeral with wake in function room?ushered to bed at 22:30 when place shut-down. Avoid at all cost for anything similar?place is run by jokers!!
June 2023 by G3938VVdanielleg
Wouldn?t ever recommend this place after the way me and my friend where treated staff have no customer service skills and are rude spa was dirty when I went and smelt of wee in the showers and drains?. staff didn?t offer the relaxation area or water after massage just Want your money in and out as fast as possible not very relaxing price has increased so much compared to other spa who offer a better service for your cash staff give incorrect information the left had doesn?t know what the right hands doing basic don?t go don?t use this place
May 2023 by lisamC1005KA
I would not recommend holding your function or wedding here. I held my wedding reception here and so upset with the service. They were understaffed, and the staff were rude to my guests. They lost my cake for hours, didn?t open up the front doors so my guests did not know where to enter. Had to come up the grubby stairs instead of the entrance, I spent money on decor and a welcome sign!! I paid for chair bows which were a mess. Staff did not clear away plates from the buffet, my bridesmaid had to do this. As this was a wedding I was horrified. We complained and have never had a response at all. Do not recommend!
