February 2023 by A Bairner
Queues out the door , pay in machines eat money and you then need to get someone to sort it and hang around, why the workers allowed this is beyond me. Have a person behind a desk to deal with, instead of someone loitering over your shoulder when you're using machines,or lurking at the door making you feel uncomfortable when you go in. Mental !
February 2023 by Big Badger
Queues out the door , pay in machines eat money and you then need to get someone to sort it and hang around, why the workers allowed this is beyond me. Have a person behind a desk to deal with, instead of someone loitering over your shoulder when you're using machines,or lurking at the door making you feel uncomfortable when you go in. Mental !
December 2022 by Steven ODonohue
Place is an utter shambles. The self serve machines to pay cash in NEVER WORK. If you want to wait in a line to cash your hard earned money in be prepared to stand about for an hour (that I don?t have) for one person that works there to deal with everyone. If you?re going to have the cheek to charge people to pay their money in and get rid of people workings the desks and have more self serve machines in at least update the technology that makes them work.
April 2022 by Lynda Alexander
Tried to deposit a cheque through the machine, which went out of service. Waited over 30 minutes for them to get it back for me then got sent back to the end of the very long queue with only 1 cashier. Takes an hour in the morning to pay in a cheque here, avoid!!
December 2021 by tim malloy
Manager karen stewart is an exceptional caring human being thank you for your help & kind words. Alan.x
July 2021 by Ian Cochrane
Always a huge wait and staff seem not to care as they engage in small tak and superfluous chat with regulars. Despite queues out the door, staff seem both not to care and to be working in slow motion. I've also never seen their coin-deposit ATM in operation, constantly out of order. Customer service is terrible.
July 2021 by Connor ?WNHG? Mcculloch
Me and my partner went to go cash a cheque and the queue was huge outside waited atleast 10 minutes to get in, staff were polite and helped us deposit the cheque and it only takes 2 days to cash a cheque
July 2021 by Colin Denholm
Always dread going to this branch but today was the worst, only 1 person in front of the queue when i eventually got in, took 55 minutes to withdraw some money, fully understand the need for security checks but to take almost an hour to withdraw is an absolute joke!!
March 2021 by Ann Foy
We experienced brilliant customer care when the staff dealt with POA issues quickly and very efficiently. Yes we had to queue for a wee while but that's what you expect nowadays.
April 2019 by G McClane
Has its moments
January 2019 by mrblobby77 .
as a business customer this bank is a disaster, staff really need to be more customer focused. I would also confirm the comments of previous review that a lot of time wasted on idle chit chat while the queue is out the door.
December 2018 by Garry McGill
As everyone says poor customer service and long wait
October 2018 by Tommy Tucker
Staff are very good it's a busy bank but staff are always there to help you
August 2018 by Michael Hammond
The branch is an embarrassment. Unhelpful staff. Ridiculous queues. ATM's in branch are constantly out of order. Do not use this branch if you can. I feel sorry for the older customers who are left standing for sometimes 45 minutes whilst staff wander around infuriating customers by telling them they can't help.
July 2018 by iigaming
Terrible wait times
